SpotOn vs Revel POS

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Our analysts compared SpotOn vs Revel POS based on data from our 400+ point analysis of POS Software, user reviews and our own crowdsourced data from our free software selection platform.

Revel POS Software Tool

Product Basics

SpotOn offers a cloud-based point-of-sale (POS) system catering to diverse businesses, from single-location setups to multi-outlet chains. Its core strength lies in its flexibility, allowing customization for restaurants, retail stores, salons, and more. Users praise its intuitive interface, streamlining checkout processes and inventory management. SpotOn integrates seamlessly with payment processing, payroll, and marketing tools, providing a centralized platform for business operations. However, some users report occasional glitches and limitations in advanced reporting features. Pricing varies based on chosen modules and transaction volume, ranging from per-month subscriptions to tiered transaction fees. Overall, SpotOn shines for businesses seeking a user-friendly, adaptable POS solution, particularly those comfortable with cloud-based systems.

Pros
  • Cloud-based & accessible
  • Flexible for many industries
  • Easy-to-use interface
  • Payment & marketing tools
  • Inventory management
Cons
  • Occasional glitches reported
  • Limited advanced reporting
  • Pricing based on transactions
  • May not suit complex needs
  • Cloud dependence concerns
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Revel Systems is a cloud-based business solution that unifies operations, customer channels and POS functionality into a single dashboard. It is designed for small to medium-sized businesses and restaurants. It includes a POS module with integrated inventory, social media and customer management support. Its reporting and analytics suite gives users real-time access to inventory, customer insights and sales data to make better business decisions.

It integrates with in-house services and third-parties to fit organizations’ needs. It serves all businesses, from small merchants to global enterprises. It runs on iPads and helps users access reports from any device via a browser.

Pros
  • Intuitive interface
  • iPad-based system
  • Comprehensive features
  • Scalability
  • Good customer support
Cons
  • Higher starting price
  • iPad dependency
  • Limited customization
  • Reporting challenges
  • Occasional bugs
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$25/Station, Monthly
Get a free price quote
Tailored to your specific needs
$99 Monthly
Get a free price quote
Tailored to your specific needs
Small 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Increase Mobility: Access the system from multiple locations and devices to facilitate flexible business management. 
  • Improve Efficiency: Enhance business productivity with Terminal, a smart device made for managing operations like customer management, marketing, reporting and payments. 
  • Customize Layouts and Workflows: Fulfill industry-specific needs and enhance branding using multiple customizations and combining different hardware and software components. 
  • Streamline Processes: Manage tables, send pickup notifications, access guest data and streamline operations to create a seamless experience and boost revenue using Reserve. 
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  • Smooth Payments: Ensure secure and fast payments at competitive rates using Revel Advantage. Provides payment reporting, data security and support from a single vendor. 
  • New Revenue Channels: Make greater profits with a drive-thru solution for customers who prefer off-premise dining. Add menu boards and streamline processes with mobile ordering and payments. Improve business performance with detailed reporting and insights by integrating with Delphi Display Systems. 
  • Enhance Security: Securely access data anywhere with Revel Guard XT. Protect business operations by receiving alerts about security threats. 
  • Innovative API: Expand business capabilities, add flexibility to operations and evolve services with a tailor-made, open API. Integrate important business aspects like marketing, CRM, inventory, reporting, payments and more with leading partners and ensure seamless workflow. 
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  • Centralized Workspace: Organize workflows and accelerate revenue growth with efficient customer service tools. Add employee profiles, view customer contact information, access sales reports, send invoices, manage inventory, monitor employee activity, process payments and more using Register. 
  • Online Customer Service: Create a centralized customer service platform on a single dashboard. Manage employee schedules, send automated reminders, offer loyalty rewards and process checkouts with a digital user interface. Benefit from two-way texting with clients, integrated payment options and digital marketing tools. 
  • Intuitive Reporting: Provide intelligible insights into key KPIs with real-time, intuitive reports. Get easy-to-understand, cloud-based reports based on business data on a consolidated dashboard, accessible on the desktop and mobile phone. 
  • Virtual Payments: Offer a secure and seamless transaction process with mobile-friendly, online payment options. Send invoices, set up billing plans, collect deposits, send digital receipts and more on a secure platform. 
  • Customer Marketing: Drive customer engagement using hands-on digital marketing tools. Create custom rewards, enroll customers during checkout, offer limited-time deals, create marketing campaigns, send promos on special occasions and improve advertising to boost customer retention. Track marketing performance with comprehensive reports on a consolidated dashboard. 
  • Interactive Reviews: Facilitate a robust communication system with dynamic interactive features. Monitor, manage and respond to online reviews through a personalized dashboard and receive real-time alerts for new reviews to understand customer sentiments and expectations. 
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  • iPad-based POS system: Runs on Apple iPads, providing a modern and intuitive interface with touchscreen capabilities.
  • Cloud-based platform: Accessible from anywhere with internet access, enabling remote management and real-time data updates.
  • Inventory management: Track stock levels, set low stock alerts, create purchase orders, and manage multiple warehouses.
  • Employee management: Create employee profiles, assign permissions, track hours, manage payroll, and schedule shifts.
  • Customer relationship management (CRM): Store customer information, track purchase history, run targeted marketing campaigns, and manage loyalty programs.
  • Reporting and analytics: Generate reports on sales, inventory, customers, employees, and finances.
  • Payment processing: Integrates with various payment gateways to accept credit cards, debit cards, contactless payments, and gift cards.
  • Kitchen display system (KDS): Streamlines kitchen operations with digital order tickets and visual cues for efficient preparation.
  • Table management: Track table status, manage reservations, split checks, and transfer orders between tables.
  • Online ordering: Accept orders through a branded website or mobile app for pickup or delivery.
  • Loyalty programs: Reward customers with points, discounts, and special offers to encourage repeat business.
  • Gift card management: Sell, track, and redeem physical and digital gift cards.
  • Integrations: Connects with popular accounting software, payment processors, marketing platforms, e-commerce platforms, and delivery services.
read more...

Product Ranking

#20

among all
POS Software

#58

among all
POS Software

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Analyst Rating Summary

68
76
67
67
76
93
60
80
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Payment Transactions and Cash Management
Items and Service Management
Reporting and Insights
Customer and Loyalty Management
Integration and Extensibility
Inventory Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

SpotOn
Revel POS
+ Add Product + Add Product
Compliance And Security Customer And Loyalty Management Employee Management Inventory Management Items And Service Management Payment Transactions And Cash Management POS Hardware Reporting And Insights Sales And Marketing Management Store Management Types Of POS 67 76 60 63 98 100 74 50 62 46 65 67 93 80 87 75 78 50 100 62 63 78 0 25 50 75 100
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89%
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11%
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78%
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60%
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25%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

40%
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80%
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User Sentiment Summary

Excellent User Sentiment 85 reviews
Good User Sentiment 735 reviews
94%
of users recommend this product

SpotOn has a 'excellent' User Satisfaction Rating of 94% when considering 85 user reviews from 1 recognized software review sites.

77%
of users recommend this product

Revel POS has a 'good' User Satisfaction Rating of 77% when considering 735 user reviews from 5 recognized software review sites.

n/a
4.0 (8)
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4.2 (127)
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3.7 (298)
4.7 (85)
3.8 (288)
n/a
4.6 (14)

Awards

SelectHub research analysts have evaluated SpotOn and concluded it earns best-in-class honors for Payment Transactions and Cash Management. SpotOn stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Payment Transactions and Cash Management Award

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Synopsis of User Ratings and Reviews

User-Friendly: The system is easy to set up and navigate, 90% of users said about this element.
Customer Support: 100% of users who reviewed the support said it’s informative and company representatives are knowledgeable.
Integration: About 70% of users who mentioned this feature said the product offers effortless and smooth integrations.
Reporting: Approximately 90% of users who talked about this aspect said it's extensive and insightful.
Menu Management: Items are easily changeable and update instantly, said 95% of users about the menu.
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Intuitive iPad interface: Users appreciate the sleek and user-friendly touchscreen interface, making it easy to navigate and train staff on.
Comprehensive features: Revel POS offers a robust set of features, covering core POS functions, inventory management, employee management, customer relationship management, reporting, payment processing, and more.
Cloud-based platform: Revel POS operates in the cloud, enabling remote access, real-time data updates, and automatic backups.
Industry-specific strengths: Revel POS excels in serving restaurants and retail businesses, with tailored features like table management, kitchen display systems, loyalty programs, and age verification for restricted items.
Scalability: Revel POS can grow with your business, supporting multiple locations and expanding needs.
Integrations: Revel POS integrates with various popular software, including accounting, payment processing, marketing, and e-commerce platforms.
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Pricing Complexity: SpotOn's pricing structure can be confusing, with multiple plans, add-ons, and varying fees depending on industry and features. Users report difficulty getting clear quotes and unexpected charges.
Limited Offline Functionality: While cloud-based, SpotOn struggles during internet outages. Some features become completely unavailable, impacting critical operations like order processing and payment acceptance.
Customer Support Inconsistencies: User experiences with customer support are mixed. Some praise quick and helpful responses, while others encounter long wait times, technical issues, and inconsistent resolutions.
Integration Glitches: While offering many integrations, users report occasional bugs and connectivity problems with third-party tools, disrupting workflows and requiring time-consuming troubleshooting.
Interface Learning Curve: While generally user-friendly, some advanced features, particularly in industry-specific plans, have a steeper learning curve, requiring additional training for staff.
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Higher starting price: Revel POS's monthly subscription fees tend to be higher than some competitors, especially for their Pro plan with advanced features.
iPad dependency: The system relies exclusively on Apple iPads, which might not suit those who prefer Android devices or traditional desktop-based POS systems.
Limited customization: Users have noted some restrictions in tailoring the system's appearance and functionality to match highly specific business workflows or branding preferences.
Reporting challenges: While offering various reports, some users find the built-in reporting features less customizable and in-depth compared to competitors, making it harder to generate tailored insights.
Occasional bugs and glitches: Users have reported occasional software glitches or bugs, sometimes impacting operations, though customer support generally assists with troubleshooting.
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SpotOn scores high marks for user-friendliness, adaptability, and customer insights, often outshining larger competitors like Clover with its intuitive interface and customizable features. For restaurants, its table management shines, while retailers appreciate the inventory control tools. However, the pricing structure can be confusing, with hidden fees and add-ons that inflate the initial quote. Offline functionality struggles during internet outages, which can be a dealbreaker for some businesses. While SpotOn boasts extensive integrations, some users encounter glitches and connectivity issues, disrupting workflows. Customer support also receives mixed reviews, with some praising prompt assistance and others facing long wait times and inconsistent resolutions. Compared to Square, SpotOn offers more features but lacks its sleek simplicity and ease of use for solopreneurs. Overall, SpotOn is a powerful POS that shines for its adaptability and industry-specific strengths. However, potential users should be prepared for pricing complexities, potential internet hiccups, and occasional integration troubles. If you value user-friendliness, intuitive features, and deep customer insights, SpotOn deserves a closer look, but if transparency and consistent performance are top priorities, other options might be a better fit.

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Revel POS draws praise for its user-friendly iPad interface, rich feature set, and cloud-based accessibility, making it a strong choice for businesses seeking a modern POS solution. Users particularly appreciate its strengths in serving restaurants and retail stores, with features like table management, kitchen displays, and age verification resonating well. Additionally, its scalability and integrations with popular software are seen as valuable assets. However, some find the starting price steeper than competitors, and the iPad dependency might not suit everyone. Customization limitations and less advanced reporting compared to pricier options are also mentioned as drawbacks. Ultimately, users perceive Revel POS as a user-friendly and well-rounded POS system, but those needing extensive customization, in-depth reporting, or a wider device compatibility might consider alternatives like Square or Shopify POS, depending on their specific priorities and budget.

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