Revel POS vs Helcim

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Our analysts compared Revel POS vs Helcim based on data from our 400+ point analysis of POS Software, user reviews and our own crowdsourced data from our free software selection platform.

Revel POS Software Tool
Helcim Software Tool

Product Basics

Revel Systems is a cloud-based business solution that unifies operations, customer channels and POS functionality into a single dashboard. It is designed for small to medium-sized businesses and restaurants. It includes a POS module with integrated inventory, social media and customer management support. Its reporting and analytics suite gives users real-time access to inventory, customer insights and sales data to make better business decisions.

It integrates with in-house services and third-parties to fit organizations’ needs. It serves all businesses, from small merchants to global enterprises. It runs on iPads and helps users access reports from any device via a browser.

Pros
  • Intuitive interface
  • iPad-based system
  • Comprehensive features
  • Scalability
  • Good customer support
Cons
  • Higher starting price
  • iPad dependency
  • Limited customization
  • Reporting challenges
  • Occasional bugs
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Helcim offers a cloud-based point-of-sale (POS) system geared towards small businesses across various industries. It equips users with tools to accept payments, manage inventory, and track customer data. Notably, Helcim caters to businesses seeking flexibility, with its POS accessible on various devices like tablets and smartphones. This portability, coupled with features like omnichannel inventory management and customer loyalty programs, positions Helcim well for businesses looking to streamline operations and boost customer engagement. Pricing-wise, Helcim adopts a transparent, tiered approach based on transaction volume, making it budget-friendly for startups and scaling businesses alike. However, compared to competitors, its feature set might be less extensive for complex retail needs. Overall, Helcim provides a solid POS solution for businesses prioritizing affordability, mobility, and ease of use.

Pros
  • Affordable pricing
  • Mobile-friendly interface
  • Easy to use and set up
  • Omnichannel inventory management
  • Customer loyalty program
Cons
  • Limited features for complex needs
  • Customer support could be improved
  • Not ideal for high-volume businesses
  • Integration with third-party apps might be limited
  • Lacks some advanced reporting features
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Smooth Payments: Ensure secure and fast payments at competitive rates using Revel Advantage. Provides payment reporting, data security and support from a single vendor. 
  • New Revenue Channels: Make greater profits with a drive-thru solution for customers who prefer off-premise dining. Add menu boards and streamline processes with mobile ordering and payments. Improve business performance with detailed reporting and insights by integrating with Delphi Display Systems. 
  • Enhance Security: Securely access data anywhere with Revel Guard XT. Protect business operations by receiving alerts about security threats. 
  • Innovative API: Expand business capabilities, add flexibility to operations and evolve services with a tailor-made, open API. Integrate important business aspects like marketing, CRM, inventory, reporting, payments and more with leading partners and ensure seamless workflow. 
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  • Run a Smoother Business: Simplify daily tasks with an intuitive interface and mobile accessibility, manage your business from anywhere.
  • Budget-Friendly Choice: Benefit from transparent, tiered pricing that adapts to your business size, making it affordable for startups and growing ventures.
  • Boost Customer Satisfaction: Foster loyalty with built-in features like loyalty programs and omnichannel inventory, ensuring a seamless shopping experience.
  • Inventory Made Easy: Gain real-time insights into stock levels across all channels, prevent stockouts, and optimize purchasing decisions.
  • Scale with Confidence: Accommodate your business's evolving needs with a POS system that adapts and grows alongside you.
  • Data-Driven Decisions: Generate comprehensive reports to track sales performance, identify trends, and make informed business decisions.
  • Secure Transactions: Enjoy peace of mind with industry-standard security measures that protect your customer data and financial information.
  • Integrate with Ease: Connect Helcim with your existing business tools and services for a streamlined workflow.
  • Dedicated Support: Get help when you need it with responsive customer support available via phone, email, and live chat.
  • Focus on What Matters: Spend less time managing your POS and more time focusing on growing your business.
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  • iPad-based POS system: Runs on Apple iPads, providing a modern and intuitive interface with touchscreen capabilities.
  • Cloud-based platform: Accessible from anywhere with internet access, enabling remote management and real-time data updates.
  • Inventory management: Track stock levels, set low stock alerts, create purchase orders, and manage multiple warehouses.
  • Employee management: Create employee profiles, assign permissions, track hours, manage payroll, and schedule shifts.
  • Customer relationship management (CRM): Store customer information, track purchase history, run targeted marketing campaigns, and manage loyalty programs.
  • Reporting and analytics: Generate reports on sales, inventory, customers, employees, and finances.
  • Payment processing: Integrates with various payment gateways to accept credit cards, debit cards, contactless payments, and gift cards.
  • Kitchen display system (KDS): Streamlines kitchen operations with digital order tickets and visual cues for efficient preparation.
  • Table management: Track table status, manage reservations, split checks, and transfer orders between tables.
  • Online ordering: Accept orders through a branded website or mobile app for pickup or delivery.
  • Loyalty programs: Reward customers with points, discounts, and special offers to encourage repeat business.
  • Gift card management: Sell, track, and redeem physical and digital gift cards.
  • Integrations: Connects with popular accounting software, payment processors, marketing platforms, e-commerce platforms, and delivery services.
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  • Omnichannel Inventory Management: Track stock levels across physical and online stores, prevent stockouts, and optimize purchasing decisions.
  • Mobile POS App: Run your business from anywhere with a POS accessible on smartphones and tablets.
  • Virtual Terminal: Accept payments online without a physical store through a secure web interface.
  • Invoicing and Billing: Send professional invoices, accept payments, and track customer payment history.
  • Payment Processing: Accept various payment methods including credit cards, debit cards, ACH transfers, and contactless payments.
  • Customer Management: Store customer information, create profiles, and track purchase history to personalize shopping experiences.
  • Loyalty Programs: Reward repeat customers and encourage brand loyalty with customizable programs.
  • Gift Cards and Store Credit: Offer gift cards and store credit as additional sales channels and customer incentives.
  • Reporting and Analytics: Generate comprehensive reports on sales performance, inventory levels, and customer trends to make informed business decisions.
  • Integrations: Connect Helcim with various third-party apps and services for a streamlined workflow, including accounting software, marketing tools, and shipping platforms.
  • API Access: Developers can leverage the Helcim API to integrate functionalities into custom applications.
  • Security Features: Industry-standard security measures protect customer data and financial information, ensuring PCI compliance.
read more...

Product Ranking

#58

among all
POS Software

#65

among all
POS Software

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Analyst Rating Summary

76
59
67
67
93
52
80
20
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Reporting and Insights
Customer and Loyalty Management
Integration and Extensibility
Inventory Management
Payment Transactions and Cash Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Revel POS
Helcim
+ Add Product + Add Product
Compliance And Security Customer And Loyalty Management Employee Management Inventory Management Items And Service Management Payment Transactions And Cash Management POS Hardware Reporting And Insights Sales And Marketing Management Store Management Types Of POS 67 93 80 87 75 78 50 100 62 63 78 67 52 20 56 55 86 59 50 52 50 74 0 25 50 75 100
67%
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80%
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89%
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56%
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57%
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43%
78%
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22%
78%
11%
11%
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90%
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60%
100%
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56%
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44%
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75%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

80%
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20%
80%
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20%

User Sentiment Summary

Good User Sentiment 735 reviews
Great User Sentiment 54 reviews
77%
of users recommend this product

Revel POS has a 'good' User Satisfaction Rating of 77% when considering 735 user reviews from 5 recognized software review sites.

88%
of users recommend this product

Helcim has a 'great' User Satisfaction Rating of 88% when considering 54 user reviews from 3 recognized software review sites.

4.0 (8)
n/a
4.2 (127)
4.4 (13)
3.7 (298)
4.27 (22)
3.8 (288)
4.6 (19)
4.6 (14)
n/a

Synopsis of User Ratings and Reviews

Intuitive iPad interface: Users appreciate the sleek and user-friendly touchscreen interface, making it easy to navigate and train staff on.
Comprehensive features: Revel POS offers a robust set of features, covering core POS functions, inventory management, employee management, customer relationship management, reporting, payment processing, and more.
Cloud-based platform: Revel POS operates in the cloud, enabling remote access, real-time data updates, and automatic backups.
Industry-specific strengths: Revel POS excels in serving restaurants and retail businesses, with tailored features like table management, kitchen display systems, loyalty programs, and age verification for restricted items.
Scalability: Revel POS can grow with your business, supporting multiple locations and expanding needs.
Integrations: Revel POS integrates with various popular software, including accounting, payment processing, marketing, and e-commerce platforms.
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Competitive Pricing: Users mentioned significantly lower fees compared to previous processors, saving them money on transactions.
Feature Rich: Users appreciated features like extensive APIs, detailed documentation, and the ability to customize the platform for their specific needs.
Reliable Processing: Many users reported smooth and dependable payment processing, crucial for uninterrupted business operations.
Strong Integrations: Users valued seamless integrations with various third-party tools, streamlining their workflow.
Supportive Customer Service: While some mentioned occasional issues, users generally praised the helpfulness and responsiveness of the customer service team.
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Higher starting price: Revel POS's monthly subscription fees tend to be higher than some competitors, especially for their Pro plan with advanced features.
iPad dependency: The system relies exclusively on Apple iPads, which might not suit those who prefer Android devices or traditional desktop-based POS systems.
Limited customization: Users have noted some restrictions in tailoring the system's appearance and functionality to match highly specific business workflows or branding preferences.
Reporting challenges: While offering various reports, some users find the built-in reporting features less customizable and in-depth compared to competitors, making it harder to generate tailored insights.
Occasional bugs and glitches: Users have reported occasional software glitches or bugs, sometimes impacting operations, though customer support generally assists with troubleshooting.
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Potentially Higher Fees for Low Volume: While praised for competitive pricing, some users with low transaction volume felt fees were less economical compared to flat-rate options.
Occasional Technical Issues: Some users reported encountering bugs or glitches within the platform, causing workflow disruptions.
Learning Curve for Beginners: New users unfamiliar with complex POS systems sometimes found initial setup and navigation challenging.
Limited Integration Options: Although integrations exist, users expressed a desire for broader compatibility with specific accounting or inventory management software.
Contractual Concerns: A few users mentioned being locked into longer contracts than desired, limiting flexibility to switch providers.
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Revel POS draws praise for its user-friendly iPad interface, rich feature set, and cloud-based accessibility, making it a strong choice for businesses seeking a modern POS solution. Users particularly appreciate its strengths in serving restaurants and retail stores, with features like table management, kitchen displays, and age verification resonating well. Additionally, its scalability and integrations with popular software are seen as valuable assets. However, some find the starting price steeper than competitors, and the iPad dependency might not suit everyone. Customization limitations and less advanced reporting compared to pricier options are also mentioned as drawbacks. Ultimately, users perceive Revel POS as a user-friendly and well-rounded POS system, but those needing extensive customization, in-depth reporting, or a wider device compatibility might consider alternatives like Square or Shopify POS, depending on their specific priorities and budget.

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Recent user reviews of Helcim's POS software reveal a multifaceted perspective. While lauded for its competitive pricing and feature richness, potential drawbacks emerge for specific user profiles. Strengths: Users consistently highlight Helcim's transparent interchange-plus pricing model, which translates to significant cost savings compared to traditional processors. The platform's extensive APIs and customization capabilities empower businesses to tailor the software to their unique workflows. Additionally, seamless integrations with popular third-party tools further enhance operational efficiency. Weaknesses: Reviews indicate a potential learning curve for new users, particularly those unfamiliar with complex POS systems. While integrations exist, some users yearn for broader compatibility with niche software, suggesting room for improvement. Furthermore, the fee structure might seem less competitive for businesses with low transaction volumes, where flat-rate options offered by competitors like Square or Shopify POS might be more suitable. In conclusion, Helcim shines for businesses seeking a cost-effective POS solution with rich features and customization options. Its transparent pricing model and integration capabilities are valuable assets. However, the potential learning curve and limited integration options should be carefully considered, especially for new users or those with specific software needs. A thorough evaluation of your business's size, transaction volume, and technical expertise is crucial to determine if Helcim truly differentiates itself from the competition.

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