NCR Silver vs Revel POS

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Our analysts compared NCR Silver vs Revel POS based on data from our 400+ point analysis of POS Software, user reviews and our own crowdsourced data from our free software selection platform.

Revel POS Software Tool

Product Basics

NCR Silver is an easy-to-use, cloud-based solution that provides software and hardware solutions to banks, restaurants, telecom companies and other retail businesses. The exceptional point of sale system is backed by secure payments, powerful integrations, customer marketing tools, regular updates, live support options, labor management tools and more.
It provides an enhanced employee training and onboarding experience while advanced reporting and business intelligence tools give detailed insights into day-to-day operations. The handheld devices ensure efficient customer service and a transparent payment processing model to simplify secure checkouts.

Pros
  • User-friendly interface
  • Reliable hardware
  • Good customer support
  • Offline functionality
  • Strong inventory management
Cons
  • Limited customization
  • Few integrations
  • Higher costs
  • Long-term contracts
  • Occasional software glitches
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Revel Systems is a cloud-based business solution that unifies operations, customer channels and POS functionality into a single dashboard. It is designed for small to medium-sized businesses and restaurants. It includes a POS module with integrated inventory, social media and customer management support. Its reporting and analytics suite gives users real-time access to inventory, customer insights and sales data to make better business decisions.

It integrates with in-house services and third-parties to fit organizations’ needs. It serves all businesses, from small merchants to global enterprises. It runs on iPads and helps users access reports from any device via a browser.

Pros
  • Intuitive interface
  • iPad-based system
  • Comprehensive features
  • Scalability
  • Good customer support
Cons
  • Higher starting price
  • iPad dependency
  • Limited customization
  • Reporting challenges
  • Occasional bugs
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$108 Monthly
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Tailored to your specific needs
$99 Monthly
Get a free price quote
Tailored to your specific needs
Small 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Improved Efficiency: Streamline operations with intuitive point-of-sale processing, inventory management, employee time tracking, and sales reporting, freeing up time for growth-focused activities.
  • Enhanced Customer Experience: Offer personalized interactions, loyalty programs, and efficient checkout processes to build customer loyalty and satisfaction, fostering repeat business.
  • Data-Driven Decisions: Gain valuable insights from comprehensive sales and inventory data to make informed decisions about product offerings, pricing strategies, and marketing campaigns, optimizing business performance.
  • Reliable Operations: Ensure business continuity with offline functionality, secure payment processing, and robust hardware that withstands daily wear and tear, minimizing downtime and interruptions.
  • Scalability for Growth: Adapt the system to your evolving needs with multi-location support and expanded features as your business expands, accommodating growth without the need for system overhauls.
  • Simplified Inventory Management: Track stock levels, automate purchase orders, and receive low-stock alerts to maintain optimal inventory levels, preventing stockouts and potential revenue losses.
  • Mobile Accessibility: Manage your business on the go with mobile apps for sales, inventory, and reporting, offering flexibility and convenience for remote management and decision-making.
  • Secure Transactions: Protect customer data and comply with industry standards through robust security measures and PCI compliance, safeguarding sensitive information and building customer trust.
  • Dedicated Customer Support: Access comprehensive assistance through phone, email, and online resources, ensuring prompt resolution of issues and minimizing disruptions to business operations.
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  • Smooth Payments: Ensure secure and fast payments at competitive rates using Revel Advantage. Provides payment reporting, data security and support from a single vendor. 
  • New Revenue Channels: Make greater profits with a drive-thru solution for customers who prefer off-premise dining. Add menu boards and streamline processes with mobile ordering and payments. Improve business performance with detailed reporting and insights by integrating with Delphi Display Systems. 
  • Enhance Security: Securely access data anywhere with Revel Guard XT. Protect business operations by receiving alerts about security threats. 
  • Innovative API: Expand business capabilities, add flexibility to operations and evolve services with a tailor-made, open API. Integrate important business aspects like marketing, CRM, inventory, reporting, payments and more with leading partners and ensure seamless workflow. 
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  • Kitchen Management: Optimize kitchen operations and boost efficiency using table mapping, offline credits, menu management and more. Colour code and route orders, assign preparation time, attach receipts, monitor production status, forecast requirements and leverage integrations to enhance the overall experience. 
  • Online Ordering: Create a flexible and effective digital ordering system to deliver quick services. Allow guests to order for curbside pickups, in-house delivery and third-party delivery. Process contactless payments, offer customizable menus, integrate with delivery providers, send orders directly to the kitchen and more across multiple devices. 
  • Alerts: Prioritize important tasks and regulate operations based on real-time notifications. Get instant alerts about new orders, updates, payments, non-availability of items, customer reviews and other communications without delay. Resolve issues to ensure smooth workplace functioning. 
  • Marketing: Offer rewards, discounts, promos and discounts to boost customer retention. Analyze transaction data, interaction stats and customer buying patterns to create targeted campaigns and personalized deals. Send marketing messages via SMS, MMS and email. 
  • Online Payments: Use a fully integrated platform to process online payments, equipped with a branded user interface and compatible with any smartphone device. Allow guests to scan a QR code or click a link from a text message to pay and send electronic receipts via email upon receiving checks. 
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  • iPad-based POS system: Runs on Apple iPads, providing a modern and intuitive interface with touchscreen capabilities.
  • Cloud-based platform: Accessible from anywhere with internet access, enabling remote management and real-time data updates.
  • Inventory management: Track stock levels, set low stock alerts, create purchase orders, and manage multiple warehouses.
  • Employee management: Create employee profiles, assign permissions, track hours, manage payroll, and schedule shifts.
  • Customer relationship management (CRM): Store customer information, track purchase history, run targeted marketing campaigns, and manage loyalty programs.
  • Reporting and analytics: Generate reports on sales, inventory, customers, employees, and finances.
  • Payment processing: Integrates with various payment gateways to accept credit cards, debit cards, contactless payments, and gift cards.
  • Kitchen display system (KDS): Streamlines kitchen operations with digital order tickets and visual cues for efficient preparation.
  • Table management: Track table status, manage reservations, split checks, and transfer orders between tables.
  • Online ordering: Accept orders through a branded website or mobile app for pickup or delivery.
  • Loyalty programs: Reward customers with points, discounts, and special offers to encourage repeat business.
  • Gift card management: Sell, track, and redeem physical and digital gift cards.
  • Integrations: Connects with popular accounting software, payment processors, marketing platforms, e-commerce platforms, and delivery services.
read more...

Product Ranking

#21

among all
POS Software

#58

among all
POS Software

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Analyst Rating Summary

80
76
42
67
89
93
100
80
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Employee Management
Reporting and Insights
Types of POS
Customer and Loyalty Management
Inventory Management
Reporting and Insights
Customer and Loyalty Management
Integration and Extensibility
Inventory Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

NCR Silver
Revel POS
+ Add Product + Add Product
Compliance And Security Customer And Loyalty Management Employee Management Inventory Management Items And Service Management Payment Transactions And Cash Management POS Hardware Reporting And Insights Sales And Marketing Management Store Management Types Of POS 42 89 100 85 85 76 70 100 76 73 100 67 93 80 87 75 78 50 100 62 63 78 0 25 50 75 100
33%
0%
67%
67%
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33%
90%
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10%
90%
0%
10%
100%
0%
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80%
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20%
89%
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11%
89%
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11%
86%
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14%
71%
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29%
78%
0%
22%
78%
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22%
40%
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60%
10%
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90%
100%
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100%
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70%
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30%
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40%
67%
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33%
56%
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44%
100%
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75%
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25%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

40%
0%
60%
80%
0%
20%

User Sentiment Summary

Good User Sentiment 161 reviews
Good User Sentiment 735 reviews
74%
of users recommend this product

NCR Silver has a 'good' User Satisfaction Rating of 74% when considering 161 user reviews from 2 recognized software review sites.

77%
of users recommend this product

Revel POS has a 'good' User Satisfaction Rating of 77% when considering 735 user reviews from 5 recognized software review sites.

n/a
4.0 (8)
3.8 (18)
4.2 (127)
n/a
3.7 (298)
3.7 (143)
3.8 (288)
n/a
4.6 (14)

Awards

SelectHub research analysts have evaluated NCR Silver and concluded it earns best-in-class honors for Types of POS.

Types of POS Award

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Synopsis of User Ratings and Reviews

Intuitive Interface: Users often praise the easy-to-learn interface, with clear navigation and touchscreen compatibility.
Mobile Capabilities: Manage sales, inventory, and employee timecards remotely using the mobile app.
Flexible Payment Processing: Accept various payment methods, including EMV chip cards, contactless payments, and mobile wallets.
Robust Reporting: Generate detailed sales, inventory, and employee performance reports to track business insights.
Customer Management Tools: Build customer loyalty with features for tracking purchase history, creating targeted promotions, and managing gift cards.
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Intuitive iPad interface: Users appreciate the sleek and user-friendly touchscreen interface, making it easy to navigate and train staff on.
Comprehensive features: Revel POS offers a robust set of features, covering core POS functions, inventory management, employee management, customer relationship management, reporting, payment processing, and more.
Cloud-based platform: Revel POS operates in the cloud, enabling remote access, real-time data updates, and automatic backups.
Industry-specific strengths: Revel POS excels in serving restaurants and retail businesses, with tailored features like table management, kitchen display systems, loyalty programs, and age verification for restricted items.
Scalability: Revel POS can grow with your business, supporting multiple locations and expanding needs.
Integrations: Revel POS integrates with various popular software, including accounting, payment processing, marketing, and e-commerce platforms.
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Limited Customization Options: Users may find the system's customization capabilities for receipts, reports, and workflows restrictive compared to some competitors.
Potential Inventory Management Issues: Some reviews mention challenges with inventory tracking accuracy and stock syncing across multiple locations.
Technical Glitches: Occasional reports of software glitches, slow loading times, and hardware compatibility issues, though frequency may vary.
Customer Support Response Times: Mixed experiences with customer support, with some users reporting long wait times or difficulty reaching knowledgeable representatives.
Hidden Fees: Potential for unexpected fees for hardware, add-ons, or specific payment processing services, which can increase overall costs.
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Higher starting price: Revel POS's monthly subscription fees tend to be higher than some competitors, especially for their Pro plan with advanced features.
iPad dependency: The system relies exclusively on Apple iPads, which might not suit those who prefer Android devices or traditional desktop-based POS systems.
Limited customization: Users have noted some restrictions in tailoring the system's appearance and functionality to match highly specific business workflows or branding preferences.
Reporting challenges: While offering various reports, some users find the built-in reporting features less customizable and in-depth compared to competitors, making it harder to generate tailored insights.
Occasional bugs and glitches: Users have reported occasional software glitches or bugs, sometimes impacting operations, though customer support generally assists with troubleshooting.
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NCR Silver, a POS software solution, has garnered a mixed bag of user reviews in the past year. While praised for its intuitive interface, ease of use, and robust reporting features, some users have expressed concerns regarding its pricing structure, limited customization options, and occasional glitches. On the positive side, many users appreciate NCR Silver's clean and user-friendly interface, making it easy for new staff to learn the ropes quickly. The software's reporting capabilities are also a hit, offering valuable insights into sales trends, inventory levels, and customer behavior. This data-driven approach helps businesses make informed decisions and optimize their operations. For instance, one user mentioned using NCR Silver's reporting to identify slow-selling items and adjust their ordering accordingly, leading to a significant reduction in waste. However, some users find the software's pricing to be on the higher end, especially for smaller businesses. Additionally, the customization options are perceived as limited compared to competitors, hindering businesses with unique workflows or branding needs. A recurring complaint dotyczy occasional bugs and glitches that can disrupt operations, although NCR has been working on addressing these issues through regular updates. Overall, NCR Silver seems to be a solid POS system for businesses seeking a user-friendly and data-rich solution. However, its pricing and limited customization might deter cost-conscious businesses or those with specific needs. Carefully weighing the strengths and weaknesses against your individual requirements is crucial before making a decision.

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Revel POS draws praise for its user-friendly iPad interface, rich feature set, and cloud-based accessibility, making it a strong choice for businesses seeking a modern POS solution. Users particularly appreciate its strengths in serving restaurants and retail stores, with features like table management, kitchen displays, and age verification resonating well. Additionally, its scalability and integrations with popular software are seen as valuable assets. However, some find the starting price steeper than competitors, and the iPad dependency might not suit everyone. Customization limitations and less advanced reporting compared to pricier options are also mentioned as drawbacks. Ultimately, users perceive Revel POS as a user-friendly and well-rounded POS system, but those needing extensive customization, in-depth reporting, or a wider device compatibility might consider alternatives like Square or Shopify POS, depending on their specific priorities and budget.

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Screenshots

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