Lightspeed vs Erply

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Our analysts compared Lightspeed vs Erply based on data from our 400+ point analysis of POS Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Lightspeed is a cloud-based point-of-sale (POS) system offering features for businesses in retail, hospitality, and service industries. Its core functionality includes managing sales, inventory, customers, and employees, with additional features like marketing tools and reporting. While suitable for various business sizes, it often caters to those needing more advanced features than basic POS systems. Lightspeed shines in its scalability and omnichannel capabilities, allowing businesses to manage online and physical stores seamlessly. Users praise its intuitive interface, robust reporting, and app integrations. However, some find its pricing structure complex and miss features like offline functionality. Compared to similar POS systems, Lightspeed offers a wider range of features and integrations, but at a higher price point. It caters to businesses seeking a feature-rich solution for managing their omnichannel presence, while simpler and often cheaper options might suffice for smaller businesses with basic needs.

Pros
  • Scalable & Omnichannel
  • Intuitive Interface
  • Robust Reporting
  • App Integrations
  • Feature-Rich
Cons
  • Complex Pricing
  • No Offline Mode
  • Steeper Learning Curve
  • Not Ideal for Basic Needs
  • Higher Price Point
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Erply is a cloud-based point-of-sale (POS) system designed to streamline operations for retail businesses of all sizes. It offers features like inventory management, sales tracking, customer relationship management, and reporting. While it caters to a broad range, its strengths lie in its affordability, scalability, and ease of use, making it ideal for startups, small businesses, and franchises. Erply boasts a user-friendly interface and mobile accessibility, allowing for quick setup and on-the-go management. Inventory control is a highlight, with features like barcode scanning, purchase orders, and stock level alerts minimizing stockouts and optimizing ordering. Sales tracking and reporting provide valuable insights into customer behavior and product performance, aiding informed decision-making. Compared to similar POS systems, Erply often stands out for its transparent pricing structure, typically starting at a lower monthly fee per user than competitors. However, its feature set might not be as extensive as some enterprise-level solutions. User reviews generally praise its intuitive interface, helpful customer support, and value for money, but some mention limitations in advanced reporting and customization options. Ultimately, Erply's suitability depends on your specific needs and budget. If you prioritize affordability, ease of use, and core POS functionalities, it's a strong contender. However, if you require in-depth reporting or extensive customization, exploring other options might be prudent.

Pros
  • Affordable
  • Easy to use
  • Mobile accessible
  • Good inventory control
  • Helpful support
Cons
  • Limited reporting
  • Basic customization
  • Not ideal for large enterprises
  • May lack some advanced features
  • Occasional integration issues
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$69 Monthly
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Tailored to your specific needs
$29 Monthly, Quote-based
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Tailored to your specific needs
Small 
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Small 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Quickly Launch Online Storefronts: Upload content, choose templates and build an online store tailored to specific needs. 
  • Sync Online and Retail Sales: Consolidate digital and retail sales data in a centralized platform and offer a consistent brand experience using barcode scanners, point of sale systems, label printers and more. 
  • Streamline Restaurant Management: Restaurant owners can provide contactless payment, food delivery, order ahead and other options. 
  • Manage Golf Courses: Use a booking management module with tee sheets and customizations for standards, shotguns, crossovers and more. 
  • Work Remotely: Optimized for mobile devices and tablets for remote access. 
  • Perform Omnichannel Marketing: Advertise business on various social networks and marketplaces, and manage every listing from a dashboard. Offers SEO tools and metadata customizations for optimizing personal website’s visibility. 
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  • Simplified Operations: Manage your entire business from one user-friendly platform, streamlining tasks and saving time.
  • Enhanced Efficiency: Boost productivity with features like mobile POS, barcode scanning, and automated purchase orders.
  • Smarter Inventory Control: Reduce stockouts and optimize ordering with real-time inventory tracking, alerts, and reports.
  • Data-Driven Decisions: Gain valuable insights into sales trends, customer behavior, and product performance with comprehensive reporting.
  • Improved Customer Experience: Offer faster checkout, loyalty programs, and targeted promotions to keep customers happy and coming back.
  • Scalability for Growth: Easily adapt Erply to your evolving needs, whether you're a startup or expanding your business.
  • Cost-Effective Solution: Enjoy transparent pricing and avoid expensive hardware investments with this cloud-based software.
  • Accessibility on the Go: Manage your business from anywhere with the mobile app, ensuring uninterrupted operations.
  • Reliable Support: Get expert assistance from the Erply team whenever you need it, maximizing your software's potential.
  • Peace of Mind: Securely store your data in the cloud and benefit from regular backups and automatic updates.
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  • E-Commerce: Set up an online store with customizable, mobile-friendly templates and built-in SEO tools. Sync inventories across all physical locations, purchase stock from the Lightspeed Supplier Market and sell units from a unified dashboard. Manage in-store appointments and Google local inventory ads from the POS system. 
  • Payment Processing: Complete sales with simple pricing, no hidden fees, a fast and secure checkout experience, and built-in PCI compliance and fraud detection. Process transactions with EMV-compatible terminals and accept all payment methods. Receive a dedicated expert’s assistance on dispute management and chargeback issues. Available only in the U.S; external integrations are required for payment processing in Canada, Australia and the U.K. 
  • Loyalty: Offer a point-based loyalty program with flexible reward tiers to incentivize customer loyalty and boost retention. Manage both in-store and online promotions and coupons while providing one-time special offers on birthdays or to VIP shoppers. Boost custom marketing campaigns with seasonal promotions and auto-segment customers based on their purchasing habits. 
  • Analytics: Drill down on critical areas with customizable reports and monitor sales, inventory and employee performance to make growth-oriented decisions. With Analytics Core, pay only for the expert-crafted reports required for business instead of the whole suite of report templates. 
  • Lightspeed Accounting: This integration creates a link between a store’s POS and accounting systems. Record business finances with automatic bookkeeping and receive daily sales receipts, profit and loss statements and more. 
  • Hardware: Choose from various hardware bundles for businesses or acquire single items, including zebra label printers, USB or Bluetooth bar scanners, Verifone P400 PIN pads, TM-m30 receipt printers and more. Design branded gift cards for the store and ship them to customers’ doorsteps. 
  • Restaurant Point of Sale: Offers industry-specific POS system for restaurants. 
    • Delivery: Syncs menu with major delivery apps like UberEats, SkipTheDishes or DoorDash to scale business and reach more customers. Receive delivery orders, promote high-margin dishes, create delivery-only menus and more. 
    • Order Ahead: Provide customers with the flexibility to order ahead for takeout, curbside pickup and appointments. They can add custom notes, table and room number requested, whether utensils are required and more details. Keep customers in the loop with real-time SMS notifications. 
    • Self Order Menus: Let customers send their orders via an interactive digital menu directly to the kitchen, bypassing the need for waiters and servers. Realign employees to focus on faster cooking, increasing order accuracy and improving customer service. 
    • Kitchen Display System: Displays a detailed view of every order, including turnaround time and images, color codes orders according to assigned chefs, and sends alerts for pending orders. Have online orders directly go to the display board after submission for faster preparation. 
    • Customer Facing Display: Exhibit the total breakdown of customers’ orders, subtotal cost, tax percentage, tips paid and total price on a display screen. Customize the screen with business logo and brand colors while advertising high-margin dishes or the item-of-the-day. 
    • Enterprise: Run multiple restaurants located in different places with a cloud-based POS system. Monitor each location’s sales, employee and promotional data while centralizing customer data from numerous areas. Customize and scale as needed with an open API interface. 
  • Golf Course Management: Caters to businesses that operate golf courses. 
    • Tee Sheets: Personalize tee sheets according to the facility’s structure. Manage golf courses from nine to 54 holes. Accommodate any play type, including shotguns, crossovers, front or back nines and more. 
    • Booking Management: Players can register for tournaments and pick their tee times. Organize monthly or yearly leagues, track attendees and review metrics from the dashboard. 
    • Membership Management: Create unlimited types of memberships, customize booking restrictions and pricing structures per type, and automate the billing process. 
    • Professional Website: Increase online presence, showcase facilities, attract more golfers and provide flexible payment options through a personalized website and mobile application. Design websites with preset templates or customize them with source coding. The vendor takes charge of website maintenance. 
  • Integrations: Leverage various integrations for assistance in accounting, analytics, CRM, marketing, payment processing (In the U.K, Canada and Australia), ERP, invoicing and more. 
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  • Secure POS: Grow the business with a time-saving and cost-effective, integrated point of sale interface. Process payments, gather customer information, manage inventory, offer rewards, share promotions and more using convenient tools and systematic functionalities for a smooth transaction experience. 
  • Online Inventory Management: Eliminate the errors of manual data management and control the inventory process online using a cloud-based solution. Access sales and stock levels, view gift card balances and manage products across multiple locations on a single dashboard. Update product price, upload relevant images, change item description, track merchandise movement and more for an efficient workflow. 
  • Integrated Payments: Let customers pay using credit and debit cards, store credit, gift cards, contactless payments and more. Save transaction costs with enhanced payment equipment, modem integration and secure solutions. Get fraud-protecting hardware, reduced chargebacks and economical payment rates on a PCI-compliant, secure system. 
  • Business Reports: Get a quick overview of business operations with customizable, data-backed reports. View and manage product information, monitor employee activity, get in-depth sales information, review store performance indicators and more. 
  • Third-Party Integration: Systemize the business workflow with custom integrations, ERP solutions, plugins, add-ons, POS applications, BI tools and more using intuitive APIs. Connect the POS system with third-party applications and benefit from a dynamic business management solution.  
  • Customer Relationship Management: Manage and improve communication strategies to boost customer base and increase revenue. Provide a personalized experience with targeted campaigns, interest-based promotions, special greetings, unique discounts and more. Review customer profiles to create loyalty programs, offer gift cards, marketing emails, event invites and more to boost business outreach. Get individual training and troubleshooting options. 
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Product Ranking

#10

among all
POS Software

#68

among all
POS Software

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Analyst Rating Summary

86
82
67
83
94
78
60
60
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Integration and Extensibility
Types of POS
Inventory Management
Reporting and Insights
Customer and Loyalty Management
Integration and Extensibility
Payment Transactions and Cash Management
Types of POS
Reporting and Insights
Inventory Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Lightspeed
Erply
+ Add Product + Add Product
Compliance And Security Customer And Loyalty Management Employee Management Inventory Management Items And Service Management Payment Transactions And Cash Management POS Hardware Reporting And Insights Sales And Marketing Management Store Management Types Of POS 67 94 60 98 90 86 76 96 89 70 100 83 78 60 87 75 100 59 88 86 68 100 0 25 50 75 100
67%
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33%
83%
0%
17%
90%
0%
10%
80%
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20%
40%
0%
60%
60%
0%
40%
100%
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89%
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11%
86%
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14%
71%
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29%
78%
11%
11%
100%
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50%
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50%
20%
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80%
88%
13%
-1%
88%
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12%
80%
10%
10%
80%
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20%
67%
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33%
67%
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33%
100%
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100%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%
0%
0%
100%
0%
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User Sentiment Summary

Great User Sentiment 1168 reviews
Great User Sentiment 65 reviews
86%
of users recommend this product

Lightspeed has a 'great' User Satisfaction Rating of 86% when considering 1168 user reviews from 5 recognized software review sites.

86%
of users recommend this product

Erply has a 'great' User Satisfaction Rating of 86% when considering 65 user reviews from 5 recognized software review sites.

5.0 (58)
4.1 (5)
4.1 (160)
3.6 (11)
4.75 (169)
4.33 (26)
4.2 (774)
4.7 (22)
4.3 (7)
2.0 (1)

Awards

SelectHub research analysts have evaluated Lightspeed and concluded it earns best-in-class honors for Types of POS.

Types of POS Award

SelectHub research analysts have evaluated Erply and concluded it earns best-in-class honors for Payment Transactions and Cash Management and Types of POS.

Payment Transactions and Cash Management Award
Types of POS Award

Synopsis of User Ratings and Reviews

User-Friendly Interface: Users consistently praise Lightspeed's intuitive interface, making it easy to navigate and perform tasks efficiently, even with limited technical experience.
Robust Features: Lightspeed offers an extensive suite of features, addressing various business needs, including inventory management, sales reporting, customer relationship management, employee management, and omnichannel capabilities.
Integrations: The system integrates seamlessly with a wide range of popular third-party software, such as accounting, marketing, and e-commerce platforms, streamlining workflows and data exchange.
Omnichannel Functionality: Lightspeed excels in managing both online and in-store sales channels effectively, providing a unified experience for customers and streamlining operations across multiple touchpoints.
Reporting and Analytics: Users appreciate the comprehensive reporting tools that offer insights into sales trends, customer behavior, inventory levels, and employee performance, enabling data-driven decision-making.
Customer Support: Lightspeed offers multiple support channels, including phone, email, and online resources, with generally helpful and knowledgeable agents, providing assistance when needed.
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Cloud-based and accessible: Manage your business from anywhere with an internet connection. No software installation required.
User-friendly interface: Intuitive design praised for being easy to learn and navigate, even for non-tech-savvy users.
Scalability and customization: Adapts to various business sizes and needs with customizable features and optional add-on modules.
Inventory management: Real-time tracking, alerts, and multi-location support help businesses avoid stockouts and optimize stock levels.
Integrations: Connects with popular accounting, marketing, and e-commerce platforms, streamlining operations and centralizing data.
Reporting and analytics: Generate sales reports, track trends, and gain insights into business performance with built-in tools.
Mobile app: Manage sales, inventory, and employees on the go with the iOS and Android app (availability may vary by plan).
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Pricing Structure: Some users find the tiered pricing plans and add-on fees confusing, making it difficult to calculate accurate costs upfront.
Limited Offline Functionality: Reliance on an internet connection can be problematic for businesses with unreliable internet or those operating in remote areas.
Inventory Management Issues: Some users have reported challenges with inventory tracking accuracy, slow syncing across multiple locations, and a lack of advanced inventory features.
Customer Support Wait Times: While generally helpful, customer support can experience longer wait times during peak periods, leading to potential delays in resolving issues.
Steeper Learning Curve: The extensive feature set can be overwhelming for less tech-savvy users, requiring a greater investment in training and onboarding.
Customization Limitations: Adapting the system to highly specific workflows or unique business models can be challenging without extensive workarounds or third-party integrations.
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Limited offline functionality: While the mobile app offers some features, core functionalities like sales processing require an internet connection.
Integration complexity: Setting up certain integrations can be technical and require developer assistance, adding extra cost and time.
Occasional inventory discrepancies: Some users report encountering inventory inaccuracies, requiring manual reconciliation.
Customer support wait times: Users sometimes experience long wait times for email and phone support, with varying representative expertise.
Cost considerations: While affordable for smaller businesses, pricing can become expensive for larger businesses with additional module needs.
Limited reporting customization: Pre-built reports may not fully meet complex reporting needs, requiring additional tools or workarounds.
Mobile app limitations: Not all features available on the desktop platform are accessible in the mobile app, potentially hindering on-the-go management.
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Lightspeed POS, a cloud-based solution catering to retail, hospitality, and service industries, garners mixed reviews from users. While lauded for its user-friendly interface, robust features, omnichannel capabilities, and seamless integrations, some find its pricing complex, offline functionality limited, and specific functionalities lacking. Strengths that shine: Users consistently praise Lightspeed's intuitive interface, making it easy for both tech-savvy and less-experienced individuals to navigate. The vast feature set, encompassing inventory management, reporting, customer relationship management, and employee tools, caters to diverse business needs. Integrations with popular software like QuickBooks and Shopify streamline operations and data exchange. Notably, Lightspeed excels in omnichannel management, allowing businesses to manage online and physical stores seamlessly, a crucial strength in today's retail landscape. Weaknesses to consider: The pricing structure, with tiered plans and additional fees for features like offline functionality, can be confusing for some users. The lack of true offline functionality can be a dealbreaker for businesses with unreliable internet or operating in remote areas. While the feature set is comprehensive, some users report limitations in specific areas like advanced inventory management, which might necessitate workarounds or third-party integrations. Standing out from the crowd: Compared to competitors like Square POS and Shopify POS, Lightspeed offers a wider range of features and caters to more complex business needs. However, these strengths come at a higher price point. Ultimately, the choice between Lightspeed and its competitors boils down to individual business requirements and budget constraints. In conclusion, Lightspeed POS is a feature-rich solution with a user-friendly interface, but its pricing structure and lack of true offline functionality can be drawbacks. If you prioritize omnichannel capabilities, extensive integrations, and a robust feature set, Lightspeed is worth considering. However, carefully evaluate your needs and budget against potential limitations before making a decision.

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Erply, a cloud-based POS system, garners consistent praise for its user-friendly interface and adaptability. Businesses of various sizes appreciate its intuitive design, readily accessible cloud storage, and the ability to scale alongside their needs. Real-time inventory tracking, comprehensive integrations with popular platforms, and a convenient mobile app further enhance its appeal. However, potential users should be aware of limitations in offline functionality, occasional inventory discrepancies, and varying experiences with customer support. When compared to direct competitors like Square and Shopify POS, Erply shines in its robust inventory management and multi-location support, catering well to businesses with complex stock requirements. However, Square offers a simpler setup and more competitive pricing, while Shopify POS seamlessly integrates with its e-commerce platform, making it ideal for online-focused businesses. Ultimately, the best choice depends on individual needs and priorities. For users prioritizing ease of use and adaptability, Erply's intuitive interface and cloud-based access prove highly advantageous. Conversely, businesses requiring advanced offline functionality or extensive integrations might find Square or Shopify POS more suitable. By carefully considering user feedback on Erply's strengths and weaknesses, businesses can make informed decisions aligned with their specific requirements.

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