TotalSource vs TriNet PEO

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Our analysts compared TotalSource vs TriNet PEO based on data from our 400+ point analysis of PEO Software, user reviews and our own crowdsourced data from our free software selection platform.

TotalSource Software Tool
TriNet PEO Software Tool

Product Basics

TotalSource is a comprehensive software solution designed to streamline and manage various tasks associated with Professional Employer Organizations (PEOs). It is particularly well-suited for small to mid-sized businesses seeking to outsource HR functions, payroll, benefits administration, and compliance management. This software offers a robust suite of features, including employee onboarding, time and attendance tracking, and performance management, making it an invaluable tool for companies looking to enhance operational efficiency and reduce administrative burdens.

One of the key benefits of TotalSource is its ability to provide businesses with expert HR support and guidance, ensuring compliance with ever-changing labor laws and regulations. Users frequently praise its intuitive interface and the seamless integration of various HR functions into a single platform. While specific pricing details are not readily available, potential users are encouraged to contact SelectHub for a tailored pricing quote based on their unique requirements. This ensures that businesses can find a solution that fits their budget and operational needs.

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TriNet is a payroll and full-service HR solution used by small and medium-sized businesses. Users have access to HR consulting, risk and compliance, benefits, payroll services and an employee and manager self-service portal.Some of its offerings include tax calculation, benefits management, insurance, risk mitigation, reporting, expense management and more.
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$80/Employee, Monthly
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Tailored to your specific needs
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Windows
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Android
Chromebook
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Linux
Android
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Cloud
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Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Streamlined Payroll Processing: Automates payroll calculations, tax withholdings, and direct deposits, reducing errors and saving time.
  • Regulatory Compliance: Ensures adherence to federal, state, and local employment laws, minimizing legal risks and penalties.
  • Employee Benefits Management: Simplifies the administration of health insurance, retirement plans, and other benefits, enhancing employee satisfaction.
  • Time and Attendance Tracking: Provides accurate tracking of employee hours, overtime, and leave, improving workforce management.
  • Talent Acquisition Support: Assists in recruiting, onboarding, and training new employees, streamlining the hiring process.
  • Performance Management: Facilitates goal setting, performance reviews, and feedback, fostering employee development and productivity.
  • Risk Management: Offers tools for workplace safety and risk assessments, helping to prevent accidents and reduce liability.
  • Cost Efficiency: Reduces administrative overhead by consolidating HR functions into a single platform, freeing up resources for core business activities.
  • Data Security: Protects sensitive employee information with robust security measures, ensuring data privacy and compliance with regulations.
  • Scalability: Adapts to the changing needs of your business, whether you're expanding or downsizing, providing flexibility and support.
  • Employee Self-Service Portal: Empowers employees to access their payroll, benefits, and personal information, reducing HR inquiries and increasing transparency.
  • Expert Support: Provides access to HR professionals and legal advisors, offering guidance and support for complex HR issues.
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  • Time Saver: Save time and money spent doing tedious administrative tasks. Porting time tracking data directly into the system, accounting cuts down on time importing data. Let the HR consulting services offer suggestions and guidance so executives can expend energy wisely.
  • Greater Accuracy: Calculate taxes, hours, payroll, benefits, deductions and more. Cut down on errors made with a misplaced equation in an Excel or Google Sheets file. Give employees greater visibility into each paycheck to ensure mistakes are caught and fixed expediently.
  • Minimize Risk: Protect against costly errors in compliance, regulation or company policy with extensive risk management options. Follow tax laws, Affordable Care Act guidelines, unemployment or insurance claims and regulations for employee benefits. Let the HR consulting services double-check the work of in-house personnel to catch missed steps or industry-specific rules. Handle 401Ks, 5500 forms, COBRA administration, data tracking, preparing reports for audits, workers’ compensation and more.
  • Affordable Care Act: Use ACA tools such as an Applicable Large Employee calculator and auto-populated roots to keep an eye on deadline changes, determining the monthly full-time equivalent count, tracking employees and all other requirements.
  • Employment Practices: Cut down on the amount of combatted filed claims. Prepare HR for complicated cases with online reference libraries and best practices for disciplinary action, performance reviews, terminations and other procedures. Get employee handbooks, reference library, state-specific HR forms, law resources, Equal Employment Opportunity Commission best practices and other advice from the legal team.
  • Workers’ Compensation: Protect employees and the company with suitable insurance plans, pay-as-you-go billing, fraud prevention, quick claims handling, medical care and nurse advocacy. Get assessments by industry, analyze potential risks, monitor workplace safety guidelines, and leverage management training, training videos and ideas for bringing employees back to work.
  • More Accessible: Let employees manage their benefits within the company with a transparent self-service dashboard. Manage direct deposit, pay stub overviews, tax form printouts, compensation statements, insights into benefits, retirement benefits, mobile access to paychecks and benefits, time-off requests and paycheck history.
  • Taxes: Integrate with TurboTax and handle the creation and filing of W-2s. Handle administration for unemployment, payroll collection, claims and withholding and submitting local, state and federal taxes.
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  • Comprehensive Payroll Management: Automates payroll processing, tax filing, and compliance, ensuring accuracy and timeliness.
  • Employee Benefits Administration: Manages a wide range of employee benefits including health insurance, retirement plans, and wellness programs.
  • HR Compliance Support: Provides tools and resources to help businesses stay compliant with federal, state, and local employment laws.
  • Talent Management: Facilitates recruitment, onboarding, performance management, and employee development.
  • Time and Attendance Tracking: Offers robust timekeeping solutions that integrate with payroll for seamless operations.
  • Risk Management Services: Includes workplace safety programs, workers' compensation insurance, and claims management.
  • Employee Self-Service Portal: Allows employees to access their payroll, benefits, and personal information online.
  • Customizable Reporting: Generates detailed reports on various HR metrics, enabling data-driven decision-making.
  • Mobile Accessibility: Provides mobile apps for both employees and managers to access HR functions on the go.
  • Dedicated HR Support: Offers access to HR professionals for personalized guidance and support.
  • Learning and Development Resources: Includes training programs and educational materials to enhance employee skills and knowledge.
  • Performance Analytics: Tracks and analyzes employee performance data to identify trends and areas for improvement.
  • Scalable Solutions: Adapts to the needs of businesses of various sizes, from small startups to large enterprises.
  • Integrated Technology Platform: Combines multiple HR functions into a single, cohesive system for streamlined operations.
  • Employee Assistance Programs (EAP): Provides support services for employees dealing with personal or work-related issues.
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  • Payroll Management: Manage payroll, taxes, hiring, direct deposit, visibility of pay stubs and W-2s, automated and estimated invoicing and more. Let employees view, modify or enroll in benefits, see tax forms and easily track PTO. Follow the entire employee lifecycle such as hiring, onboarding, promotion and offboarding.
  • Benefits:
    • Insurance: Manage insurance for employees, spouses and pets such as health insurance, retirement, critical accident and illness, auto and home insurance, commuter benefits, dental and vision. Use insurance partners like Aetna, Aflac, Blue Shield of California, Kaiser Permanente, Mass Mutual, MetLife, Transamerica and UnitedHealth Group.
    • Retirement: Manage 401(k) plans to attract top talent and handle the contributions, data management compliance testing, investing, loan process and more. Invest in a mix of active and passive funds from more than one company.
  • Company Size: Operates at different company sizes — five to 19 employees, 20 to 29 employees, 100 to 499 employees and 500 to over 1,000 workers.
  • Integrations: Use the open API and a few pre-configured integrations to coordinate with accounting software, general ledger systems, data productivity and more. Some of the integrations include BambooHR, Google Cloud, Microsoft, Netsuite, Okta, Sage Intacct and Xero.
  • Time and Attendance: Handle scheduling, overtime, project expenses, clocking in and out, PTO and time-off requests and more. Give supervisors a comprehensive overview of worker hours whenever they need it.
  • Reporting and Analytics: Provides insight into benefits, HR, payroll, expenses and more. Choose from premade reports and export them into CSV, Excel or PDF formats. See the highest costs, overtime, fees and figure out how to control them. Understand how the organization is growing, turnover rates, benchmarks and sort by function, location or role. Use template options like pre-formatted, flex and customized reports.
  • Compliance: Improve compliance with reporting for ACA standards, required forms and automatic submissions.
  • Manage Expenses: Monitor expenses and examine receipts, cash flow, mileage and other issues. Accessible from phones so employees can accurately report expenses from anywhere.
  • Other Services: Use software for different subjects and HR consulting services such as talent management, recruiting, performance reviews and a learning management system.
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Product Ranking

#11

among all
PEO Software

#20

among all
PEO Software

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User Sentiment Summary

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Great User Sentiment 1578 reviews
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85%
of users recommend this product

TriNet PEO has a 'great' User Satisfaction Rating of 85% when considering 1578 user reviews from 5 recognized software review sites.

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4.4 (14)
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4.1 (519)
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3.91 (35)
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4.3 (33)
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4.3 (977)

Synopsis of User Ratings and Reviews

Fortune 500-Level Benefits: TotalSource excels at providing access to top-tier benefits, a significant advantage for attracting and retaining talent in a competitive market.
Comprehensive HR Services: TotalSource simplifies HR management by offering a one-stop solution for payroll, benefits administration, compliance, and employee performance, streamlining operations for business owners.
Strong Reputation: An A+ rating from the Better Business Bureau (BBB) underscores TotalSource's commitment to ethical business practices and customer satisfaction.
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Payroll Processing: A total of 95% of reviewers discussing the tool’s payroll processing were happy with the capabilities and felt it worked well.
Benefits Management: Over 90% of users who discussed the benefits felt it was worth the cost and were happy with the management and options it provided.
HR and PEO Services: Users were happy with the platform’s HR services as a Professional Employer Organization in over 90% of reviews that discussed it.
Small Businesses: People felt this system worked well for small businesses because of its ease-of-use and overall HR and payroll capabilities in more than 90% of reviews.
Open Enrollments: Over 80% of users felt that the solution made it easy to go through the open enrollment process.
Ease of Use: The UI was described as being intuitive and easy to navigate in more than 80% of cases.
Excellent Customer Service: Users were thrilled with their representatives and loved the customer service in over 80% of reviews who discussed this topic.
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Sticker Shock: TotalSource's comprehensive services often come with a higher price tag compared to some competitors, which might not be budget-friendly for all businesses.
Customer Service Frustrations: Many users have reported difficulties reaching their dedicated representatives and experiencing a lack of follow-through on resolving issues, leading to a frustrating customer service experience.
Navigating the Platform: The platform's user interface has been criticized for being difficult to navigate, requiring a significant learning curve for new users to become proficient.
Bumpy Onboarding: Some businesses have experienced challenges during the implementation phase, citing insufficient training and high turnover of support staff as pain points.
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Consistent Rise in Prices: Nearly 80% of reviewers who mentioned price were unhappy with the annual jumps in cost, pricey insurance or simply felt it was too expensive overall.
Poor Phone Support: More than 70% of all reviews who mentioned contacting customer service by phone said it was slow and hard to get through to their representative.
Dated Look and Feel: While most like the UI, around 20% said the solution’s look was dated.
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Is TotalSource the total solution for businesses seeking to streamline their HR processes? User reviews from the past year present a mixed bag. While TotalSource garners praise for its comprehensive suite of HR services, including payroll, benefits administration, and compliance support, its high cost is a major sticking point for many. Users particularly appreciate the robust benefits administration, which grants access to Fortune 500-level benefits, a significant advantage for attracting and retaining top talent. However, the platform's outdated interface and occasional customer service hiccups, such as long wait times and a lack of follow-through, leave some users wanting more. The implementation process, often involving frequent changes in support personnel and inadequate training, also draws criticism. This bumpy onboarding experience can be a significant drawback, especially for businesses transitioning from other platforms. Despite these shortcomings, TotalSource's strength lies in its comprehensive service offerings and robust compliance support, making it a good fit for businesses lacking dedicated HR departments or those seeking to minimize compliance risks. However, businesses prioritizing cost-effectiveness and a seamless user experience might find more suitable alternatives in the market.

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TriNet is a payroll and HR processing software that also offers PEO services and has many excellent reviews from satisfied consumers. The core features of the system such as payroll processing, PTO, benefits management and 401(k) plans. Many also enjoyed the TriNet marketplace that offers discounts and sales for various services. They also had good relationships with their customer service representatives. All in all, many felt the system allowed them to provide good benefits to small companies that wouldn’t have access to them otherwise. The biggest complaint by far was about the price. Reviewers were unhappy with the overall price, described the structure as confusing or even “opaque,” didn’t like the annual jumps in the price for benefits and didn’t feel the company negotiated well enough with insurance companies. They also had trouble navigating the phone support and didn’t like the dated feeling of the UI. This solution is definitely best for small to medium-sized businesses, especially those looking for HR consulting in addition to payroll management.

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