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Paychex PEO vs TriNet PEO

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Our analysts compared Paychex PEO vs TriNet PEO based on data from our 400+ point analysis of PEO Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
Paychex PEO Software Tool
TriNet PEO Software Tool
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Product Basics

Paychex PEO offers a comprehensive suite of services designed to streamline HR, payroll, benefits, and compliance tasks for businesses. This software is particularly well-suited for small to mid-sized companies seeking to offload administrative burdens and focus on core business activities. Users benefit from features such as automated payroll processing, employee benefits management, risk management, and regulatory compliance support. The platform's intuitive interface and robust reporting capabilities enhance operational efficiency and decision-making. Paychex PEO stands out for its ability to integrate seamlessly with existing business processes, providing a cohesive and user-friendly experience. Compared to similar products, users often highlight its reliability and the quality of customer support. Pricing details can vary based on the specific needs and size of the business, so it's advisable to contact SelectHub for a tailored quote. This ensures that businesses receive a pricing structure that aligns with their unique requirements.
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TriNet is a payroll and full-service HR solution used by small and medium-sized businesses. Users have access to HR consulting, risk and compliance, benefits, payroll services and an employee and manager self-service portal.Some of its offerings include tax calculation, benefits management, insurance, risk mitigation, reporting, expense management and more.
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$39 Monthly
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$80/Employee, Monthly
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Tailored to your specific needs
Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Streamlined Payroll Processing: Automate payroll calculations, tax withholdings, and direct deposits, reducing manual errors and saving time.
  • Regulatory Compliance: Stay up-to-date with federal, state, and local regulations, minimizing the risk of costly penalties and legal issues.
  • Employee Benefits Management: Offer competitive benefits packages, including health insurance and retirement plans, to attract and retain top talent.
  • HR Expertise: Access a team of HR professionals for guidance on complex issues, ensuring informed decision-making and best practices.
  • Risk Management: Implement safety programs and workers' compensation insurance to protect your business and employees from potential liabilities.
  • Time and Attendance Tracking: Utilize advanced tools to monitor employee hours, reduce time theft, and ensure accurate payroll processing.
  • Scalability: Easily adjust services as your business grows, ensuring you have the right support at every stage of development.
  • Employee Self-Service Portal: Empower employees to access their payroll information, benefits, and personal data, reducing administrative workload.
  • Cost Savings: Leverage group buying power for benefits and insurance, often resulting in lower costs compared to individual plans.
  • Enhanced Recruitment: Utilize recruitment tools and services to streamline hiring processes and find the best candidates efficiently.
  • Performance Management: Implement performance review systems to track employee progress, set goals, and foster professional development.
  • Data Security: Ensure sensitive employee and company data is protected with robust security measures and compliance with data protection regulations.
  • Customizable Solutions: Tailor services to meet the specific needs of your business, ensuring you only pay for what you use.
  • Improved Employee Satisfaction: Provide a seamless HR experience, contributing to higher employee morale and retention rates.
  • 24/7 Support: Access round-the-clock customer service to resolve issues quickly and keep your operations running smoothly.
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  • Time Saver: Save time and money spent doing tedious administrative tasks. Porting time tracking data directly into the system, accounting cuts down on time importing data. Let the HR consulting services offer suggestions and guidance so executives can expend energy wisely.
  • Greater Accuracy: Calculate taxes, hours, payroll, benefits, deductions and more. Cut down on errors made with a misplaced equation in an Excel or Google Sheets file. Give employees greater visibility into each paycheck to ensure mistakes are caught and fixed expediently.
  • Minimize Risk: Protect against costly errors in compliance, regulation or company policy with extensive risk management options. Follow tax laws, Affordable Care Act guidelines, unemployment or insurance claims and regulations for employee benefits. Let the HR consulting services double-check the work of in-house personnel to catch missed steps or industry-specific rules. Handle 401Ks, 5500 forms, COBRA administration, data tracking, preparing reports for audits, workers’ compensation and more.
  • Affordable Care Act: Use ACA tools such as an Applicable Large Employee calculator and auto-populated roots to keep an eye on deadline changes, determining the monthly full-time equivalent count, tracking employees and all other requirements.
  • Employment Practices: Cut down on the amount of combatted filed claims. Prepare HR for complicated cases with online reference libraries and best practices for disciplinary action, performance reviews, terminations and other procedures. Get employee handbooks, reference library, state-specific HR forms, law resources, Equal Employment Opportunity Commission best practices and other advice from the legal team.
  • Workers’ Compensation: Protect employees and the company with suitable insurance plans, pay-as-you-go billing, fraud prevention, quick claims handling, medical care and nurse advocacy. Get assessments by industry, analyze potential risks, monitor workplace safety guidelines, and leverage management training, training videos and ideas for bringing employees back to work.
  • More Accessible: Let employees manage their benefits within the company with a transparent self-service dashboard. Manage direct deposit, pay stub overviews, tax form printouts, compensation statements, insights into benefits, retirement benefits, mobile access to paychecks and benefits, time-off requests and paycheck history.
  • Taxes: Integrate with TurboTax and handle the creation and filing of W-2s. Handle administration for unemployment, payroll collection, claims and withholding and submitting local, state and federal taxes.
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  • Comprehensive Payroll Processing: Automates payroll calculations, tax withholdings, and direct deposits, ensuring timely and accurate payments.
  • Employee Benefits Administration: Manages health insurance, retirement plans, and other employee benefits, simplifying enrollment and compliance.
  • HR Compliance Support: Provides guidance on federal, state, and local employment laws, helping businesses stay compliant with regulations.
  • Risk Management Services: Offers workplace safety programs and workers' compensation insurance to mitigate risks and protect employees.
  • Time and Attendance Tracking: Integrates with time clocks and mobile apps to accurately track employee hours and attendance.
  • Recruitment and Onboarding: Streamlines the hiring process with applicant tracking, background checks, and electronic onboarding documents.
  • Employee Self-Service Portal: Allows employees to access pay stubs, benefits information, and personal data through a secure online portal.
  • Performance Management Tools: Facilitates performance reviews, goal setting, and employee feedback to enhance productivity and development.
  • Training and Development Programs: Offers a variety of training resources, including online courses and workshops, to support employee growth.
  • Customizable Reporting: Generates detailed reports on payroll, benefits, and HR metrics, providing valuable insights for decision-making.
  • Dedicated HR Support: Provides access to experienced HR professionals for personalized advice and support on complex HR issues.
  • Scalable Solutions: Adapts to the needs of businesses of all sizes, from small startups to large enterprises, ensuring flexibility and growth.
  • Integrated Technology Platform: Combines payroll, HR, and benefits administration into a single, user-friendly system for seamless management.
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  • Payroll Management: Manage payroll, taxes, hiring, direct deposit, visibility of pay stubs and W-2s, automated and estimated invoicing and more. Let employees view, modify or enroll in benefits, see tax forms and easily track PTO. Follow the entire employee lifecycle such as hiring, onboarding, promotion and offboarding.
  • Benefits:
    • Insurance: Manage insurance for employees, spouses and pets such as health insurance, retirement, critical accident and illness, auto and home insurance, commuter benefits, dental and vision. Use insurance partners like Aetna, Aflac, Blue Shield of California, Kaiser Permanente, Mass Mutual, MetLife, Transamerica and UnitedHealth Group.
    • Retirement: Manage 401(k) plans to attract top talent and handle the contributions, data management compliance testing, investing, loan process and more. Invest in a mix of active and passive funds from more than one company.
  • Company Size: Operates at different company sizes — five to 19 employees, 20 to 29 employees, 100 to 499 employees and 500 to over 1,000 workers.
  • Integrations: Use the open API and a few pre-configured integrations to coordinate with accounting software, general ledger systems, data productivity and more. Some of the integrations include BambooHR, Google Cloud, Microsoft, Netsuite, Okta, Sage Intacct and Xero.
  • Time and Attendance: Handle scheduling, overtime, project expenses, clocking in and out, PTO and time-off requests and more. Give supervisors a comprehensive overview of worker hours whenever they need it.
  • Reporting and Analytics: Provides insight into benefits, HR, payroll, expenses and more. Choose from premade reports and export them into CSV, Excel or PDF formats. See the highest costs, overtime, fees and figure out how to control them. Understand how the organization is growing, turnover rates, benchmarks and sort by function, location or role. Use template options like pre-formatted, flex and customized reports.
  • Compliance: Improve compliance with reporting for ACA standards, required forms and automatic submissions.
  • Manage Expenses: Monitor expenses and examine receipts, cash flow, mileage and other issues. Accessible from phones so employees can accurately report expenses from anywhere.
  • Other Services: Use software for different subjects and HR consulting services such as talent management, recruiting, performance reviews and a learning management system.
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Product Ranking

#19

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PEO Software

#20

among all
PEO Software

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User Sentiment Summary

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Great User Sentiment 1578 reviews
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85%
of users recommend this product

TriNet PEO has a 'great' User Satisfaction Rating of 85% when considering 1578 user reviews from 5 recognized software review sites.

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4.4 (14)
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4.1 (519)
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3.91 (35)
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4.3 (33)
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4.3 (977)

Synopsis of User Ratings and Reviews

Comprehensive HR Support: Paychex excels in providing comprehensive HR solutions, encompassing recruiting, onboarding, HR consulting, benefits administration, and ensuring legal compliance. This comprehensive support allows you to focus on your core business operations with peace of mind.
Robust Employee Benefits: Paychex enables you to offer your employees a wide array of benefits, including health, retirement, vision, dental, and wellness packages. These comprehensive benefits can help you attract and retain top talent.
Dedicated Customer Support: Paychex provides dedicated relationship managers and a specialized HR team to offer high-quality consultancy and support. This personalized approach ensures that your specific HR needs are met effectively.
Training and Development: Paychex provides both onsite and online training resources covering over 80 topics, including business skills and safety. These resources are invaluable for employee development and maintaining a safe and compliant workplace.
Streamlined Payroll and Taxes: Paychex ensures efficient payroll processing, tax administration, and compliance with government regulations. This streamlined approach simplifies your payroll processes and minimizes potential liabilities.
Proactive Risk Management: Paychex prioritizes risk and compliance by ensuring adherence to local, state, and federal regulations. They provide workplace safety training, workers' compensation support, and assistance with developing workplace safety policies and guidelines. This proactive approach helps mitigate potential risks and liabilities for your business.
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Payroll Processing: A total of 95% of reviewers discussing the tool’s payroll processing were happy with the capabilities and felt it worked well.
Benefits Management: Over 90% of users who discussed the benefits felt it was worth the cost and were happy with the management and options it provided.
HR and PEO Services: Users were happy with the platform’s HR services as a Professional Employer Organization in over 90% of reviews that discussed it.
Small Businesses: People felt this system worked well for small businesses because of its ease-of-use and overall HR and payroll capabilities in more than 90% of reviews.
Open Enrollments: Over 80% of users felt that the solution made it easy to go through the open enrollment process.
Ease of Use: The UI was described as being intuitive and easy to navigate in more than 80% of cases.
Excellent Customer Service: Users were thrilled with their representatives and loved the customer service in over 80% of reviews who discussed this topic.
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Pricing Opacity: Paychex PEO doesn't list their prices, requiring potential clients to contact them for a custom quote, which can be frustrating for businesses seeking budget transparency.
No Trial Period: Paychex PEO lacks a free trial, making it difficult for businesses to evaluate their platform and services before committing to a contract.
Reporting Complexity: Some users find the custom reporting features in Paychex PEO to be unintuitive and difficult to use effectively.
Minimum Employee Requirement: Paychex PEO requires a minimum of five employees to utilize their services, excluding smaller businesses or startups with fewer employees.
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Consistent Rise in Prices: Nearly 80% of reviewers who mentioned price were unhappy with the annual jumps in cost, pricey insurance or simply felt it was too expensive overall.
Poor Phone Support: More than 70% of all reviews who mentioned contacting customer service by phone said it was slow and hard to get through to their representative.
Dated Look and Feel: While most like the UI, around 20% said the solution’s look was dated.
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Recent user reviews suggest it might be, particularly for small to midsize businesses and startups. Users consistently praise Paychex PEO's comprehensive suite of HR and payroll services, highlighting its user-friendly platform and dedicated support as standout features. They appreciate the convenience of having a single point of contact for all their HR needs, from recruiting and onboarding to benefits administration and compliance. The platform's intuitive design and mobile app access further streamline HR processes, saving businesses valuable time and effort. However, the platform isn't without its drawbacks. A recurring criticism pertains to Paychex PEO's nontransparent pricing structure, which requires businesses to obtain a custom quote. This lack of upfront pricing information can be frustrating for budget-conscious businesses seeking predictable costs. Additionally, some users have expressed dissatisfaction with the custom reporting features, finding them unintuitive and difficult to navigate. While Paychex PEO offers a robust set of standard reports, the ability to generate customized reports is crucial for businesses with unique data analysis needs. Despite these shortcomings, the overall sentiment towards Paychex PEO remains positive, with its strengths in HR support, ease of use, and scalability outweighing its weaknesses for many users.

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TriNet is a payroll and HR processing software that also offers PEO services and has many excellent reviews from satisfied consumers. The core features of the system such as payroll processing, PTO, benefits management and 401(k) plans. Many also enjoyed the TriNet marketplace that offers discounts and sales for various services. They also had good relationships with their customer service representatives. All in all, many felt the system allowed them to provide good benefits to small companies that wouldn’t have access to them otherwise. The biggest complaint by far was about the price. Reviewers were unhappy with the overall price, described the structure as confusing or even “opaque,” didn’t like the annual jumps in the price for benefits and didn’t feel the company negotiated well enough with insurance companies. They also had trouble navigating the phone support and didn’t like the dated feeling of the UI. This solution is definitely best for small to medium-sized businesses, especially those looking for HR consulting in addition to payroll management.

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