WorkForce Software Reviews & Pricing

by WorkForce Software | Founded 1999, Livonia, MI

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Overview Pricing Benefits Reviews Features

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What is WorkForce Software?

Industry Specialties: Serves all industries

The Workforce Suite is designed to meet the requirements of all types of employees, from temporary to permanent. It's scheduling capabilities can be configured to anticipate workplace demand and support employee needs. It includes a set of self-service and decision support capabilities for managers to create schedules and approve and correct timesheets. It also helps manage labor activities, time-off requests and budgets. It can integrate with other options to support HCM and Payroll.

Its cloud-based enterprise-level provides a modern user experience that enables access from any device, anywhere at any time. It also contributes to managing employee leaves and compliance by keeping employee records for a particular time period.

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User Sentiment

Based on 69 reviews:

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Product Screenshots and Videos

WorkForce Software Pricing

Based on our most recent analysis, WorkForce Software pricing starts at $40 (Monthly).

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Starting From: $39.99
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

WorkForce Software is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for WorkForce Software:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

WorkForce Software Benefits and Insights

Why use WorkForce Software?

Key differentiators & advantages of WorkForce Software

Diverse Options: Choose a combination of time-tracking tools best suited for each unique environment and group of workers to streamline data capture. Leverage a rugged time clock for extreme working environments such as areas with no connectivity. It offers employee self-service capabilities to punch logs, view time-off, schedules, payroll and more.
Eliminate Compliance Risk: Comply with schedule rules and enhance the staff experience by respecting time limits and necessary resting periods while adhering to contract and union law. It ensures workers are qualified and certified for assigned tasks.
Reduce Labor Costs: Leverage time theft management while eliminating costly manual processes that are susceptible to error. Prevent expenses due to inaccurate manual time entries, deliberate misuse and inflated time reports with automated time capture and biometric reader authentication options. Flag and/or prevent work outside planning hours, implement breaks and avoid penalty payments.
Employee Self-Service Payroll Inquiries: Minimize salary inquiries, changes and off-cycle payroll processing by allowing employees to review online and submit schedules. Employees can view their gross hours and pay calculations before payroll is processed. Proactive alerts will notify staff about key issues that might influence their salary.
AI Assistance: It can prioritize and highlight tasks that require immediate action or self-approval when predefined criteria are satisfied.
Improve Business Performance: Obtain valuable and actionable insights to improve customer service and overall financial performance through inbound historical sales data, production levels, foot traffic, and more. Track labor costs against imported budget data to mitigate budget overrun risks. Automate customer-related tasks to staff on duty.
Universal Compliance: Has businesses covered with all labor laws or agreements, including local, global, contractual or legislative. Offers a library of best-practice templates for wage and hour laws.
Accrual Accuracy: Automate all accrual and rights policies from probation to rescission, including prorations, grandfather rules, carryovers and more. Provides all future balances and any intended usage. It gives advanced notification when new entries or requests affect the time off planned.

Industry Expertise

Workforce Software is designed for all types of industry — big or small, global or local. It serves industries like public transport, airline, education, manufacturing, financial services, business services, public sector organizations, accounting and more.

WorkForce Software Reviews

Average customer reviews & user sentiment summary for WorkForce Software:

69 reviews

80%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of WorkForce Software reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Configurable and Flexible: WorkForce Software is known for its ability to adapt to intricate business requirements, making it suitable for organizations with complex operational structures.
Effective Labor Management: The software excels in handling core workforce management functions, including scheduling, optimizing labor needs, and tracking employee time and attendance.
Positive User Experience: WorkForce Software has garnered recognition for its user-friendly design and has received positive feedback for its intuitive interface and ease of use.

Cons

Complexity: While WorkForce Software is praised for its flexibility in handling complex rules, this strength can also be a weakness. Some users find the system difficult to navigate and master, especially those accustomed to more user-friendly interfaces.
Employee Sentiment: Although not directly related to the software's functionality, the average employee rating of 3.4 out of 5 stars on platforms like Glassdoor suggests there might be areas for improvement. This could indirectly impact user experience if, for example, customer support or product development is affected.

Researcher's Summary:

Is WorkForce Software the right force for managing your workforce? User reviews from the past year reveal a mixed bag. WorkForce Software shines in its ability to handle complex workforce rules and configurations, making it a favorite among large organizations with intricate scheduling needs. Users praise its comprehensive features, particularly for time and attendance tracking, absence management, and labor forecasting. For instance, one user lauded the software's "pre-made templates" that simplify scheduling, while another highlighted its accuracy in tracking time-off balances. These capabilities are essential for large organizations operating with thin margins where even minor discrepancies in labor hours can significantly impact the bottom line.

However, WorkForce Software isn't without its drawbacks. The software's user interface, while praised by some for its interactivity, is also criticized by others for being complex and difficult to navigate. This dichotomy in user experience suggests a steep learning curve that might be intimidating for some, especially those accustomed to more intuitive platforms. Additionally, while not a universal complaint, some users have reported issues with the software's mobile functionality, a critical aspect in today's increasingly mobile workforce.

Overall, WorkForce Software emerges as a powerful tool for large organizations grappling with the complexities of managing a sizable workforce. Its robust features and ability to accommodate intricate scheduling needs make it a valuable asset for optimizing labor costs and ensuring compliance. However, its complex interface and potential limitations in mobile functionality might give smaller companies or those prioritizing user-friendliness pause.

Key Features

Time and Attendance: Implement real-time attendance policies and gross pay calculations as employee time is captured. Be alerted with proactive notifications to impending overtime violations, no-shows, late or missed punches and other possible compliance issues.
Scheduling: Establish complying schedules by taking skills, preferences, working hours and other restrictions into account. Optimize employee work to meet expected demand and measure it against key performance indicators in each area to achieve and surpass expectations.
Attendance Management: Implementing automated time and attendance with data capture alerts managers about no-shows, impending overtime violations, delayed or missed punches and other potential proactive notice compliance issues.
Labor Forecasting: Meet customer requests at the right time with the right employees. Prevent costly staffing practices that may lead to boredom, decommissioning and higher turnover. Highly flexible and configurable algorithms predict labor demand based on unique business drivers using historical data in just 15 minutes.
Analytics and Insights: Standard industrial tools enable users to produce reports specific to a company's needs. It can help identify excessive overtime costs, mentorship and training requirements or opportunities.
Leave Case Management: Determine leave types and eligibility with a simple online questionnaire from HR data and employee responses. Covers all leave and accommodation practices, including concurrent eligibility, intermittent leaves and more whether required by law, trade union agreements or organization policies.
Employee Productivity and Labor Tracking: Provides actionable insight into trends, cost savings and employee work. It imports or captures productivity metrics for individuals and groups, such as units manufactured or processed, clients served, tips obtained, sales achieved and more. Calculates incentive payments, including tiered plans, escalators based on weighted averages, percentages and more.
Employee Self-Service and Assistance: Employees can personalize the user experience with a workforce hub that allows the user to arrange it according to their needs, and workforce assistance that uses an urgent model to prioritize each item. “WalkMe” technology provides users with contextual assistance across all devices.
Pre-Shift Health Screening: Initiates discreet online surveys to assess risk exposure during a disease outbreak before staff report to work, and prevents employees from clocking in if the steps are not taken. It warns staff if anyone has been exposed to a disease and suggests next steps based on official guidelines.
HCM and ERP Integration: Offers integration with leading HCM and ERP solutions, single logout software, SOAP APIs, RESTful APIs and file-based interfaces that can be accessed via XML or CSV formats.

Limitations

Some of the product limitations are:

Occasionally slow and encounters bugs after updates.
UI is not organized or user-friendly.

Suite Support

Email: Email support is not provided.

Phone: Customers in the U.S. can call 1 800 519 8945 or +1 757 278 0793 for global support. The support section also provides toll-free numbers for users in different geographical areas.

Training: Offers on-demand and live training to meet the needs of employees, a wide range of subjects for different user groups and levels of experience and practical training to enhance each user’s skills.

Tickets: Users can request support via the community portal.