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#173

UKG Dimensions is ranked #173 in the Workforce Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

UKG Dimensions Pricing

Based on our most recent analysis, UKG Dimensions pricing starts at $1,000 (Monthly).

Price
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Starting From
$1,000
Pricing Model
Monthly
Free Trial
No

Training Resources

UKG Dimensions is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for UKG Dimensions:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

UKG Dimensions Benefits and Insights

Why use UKG Dimensions?

Key differentiators & advantages of UKG Dimensions

  • Automation: Increase efficiency, streamline administration and reduce paper-based processes through automated tools and workflows. Automate enforcement of rules, regulations and compensation guidelines. 
  • AI: AI and machine learning functionality help analyze data, recommend shift changes and provide more accurate forecasts. 
  • Integration: Integrate with extensible and open APIs as well as foundational applications to access all data on a single platform and reduce the need for multiple solutions. 
  • Increased Productivity: More balanced workloads, reduced overtime and efficient performance management helps improve productivity 
  • Compliance: Stay compliant with recent changes in laws and use tools like reporting to minimize compliance risk and avoid fines and litigations. 
  • Mobile App: Access payroll information and an online self-service tool, manage schedules, and receive full data visibility and functionality. 

Industry Expertise

Serves healthcare, manufacturing, retail, government, distribution, education, contract services, corrections and banking.

UKG Dimensions Reviews

Average customer reviews & user sentiment summary for UKG Dimensions:

User satisfaction level icon: great

238 reviews

80%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of UKG Dimensions reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Streamlined Scheduling: Reduces conflicts, minimizes overtime, accommodates preferences.
  • Accurate Time Tracking: Automates calculations, ensures compliance, cuts manual effort.
  • Simplified Absence Management: Proactive staffing based on leave trends, tracks requests.
  • Enhanced Compliance: Automates adherence to labor laws, reduces legal risks.
  • Empowered Employees: Self-service options for schedules, time off, communication.

Cons

  • Steep Learning Curve: Initial setup and training can be complex.
  • Occasional Glitches: Minor bugs and technical issues reported.
  • Limited Customization: Some users desire more flexibility in features.
  • Costly: Subscription fees can be high for larger organizations.
  • Performance Slowdown: Potential lag in response times with large datasets.

Researcher's Summary:

UKG Dimensions' user reviews paint a contrasting picture, balancing praise for its powerful features and user-friendly interface with frustration towards its learning curve and occasional glitches. Fans love its impact on streamlining workflows. One reviewer beams, "Scheduling nightmares vanished with UKG Dimensions! It handles preferences, minimizes overtime, and saves us endless hours compared to ADP Workforce Now." Another appreciates its time tracking, stating, "Automated calculations and compliance features in UKG Dimensions shielded us from payroll errors and fines we faced with Kronos." However, the initial learning curve can be daunting. A user laments, "Getting started with UKG Dimensions felt overwhelming, and training could be more comprehensive compared to Kronos." Minor technical issues also pop up, like one user who shares, "The UKG Dimensions mobile app had a few bugs, but their support team addressed them quickly, unlike ADP's slow response times." In terms of user experience, some find UKG Dimensions more intuitive and pleasant to use compared to competitors. A user who switched from ADP says, "UKG Dimensions is much easier to navigate and feels less clunky than ADP." However, others criticize its limited customization options, with a user mentioning, "Kronos offers more flexibility in tailoring features to our specific needs, which UKG Dimensions lacks." Cost is a recurring theme. While many acknowledge the value for money, some find it expensive, especially for larger organizations. A user acknowledges, "UKG Dimensions is powerful, but the subscription fees can be hefty compared to ADP's more budget-friendly options." Overall, UKG Dimensions receives positive feedback for its functionality and usability, but potential users should be prepared for the learning curve and higher cost. Comparing with competitors is wise if seeking high customization or a budget-friendly option. Ultimately, the choice hinges on individual needs and priorities.

Key Features

  • Timekeeping:
    •  Automatically track, manage and control attendance with real-time employee data on a centralized platform. 
    •  Access hourly, salaried and full mobile time cards and track time spent on projects, early-in and late punches. 
    •  Visualize, filter, sort and export time and attendance data through dataviews and reports. 
    •  Reduce payroll errors and costly overtime. 
  • Scheduling:
    •  Create effective schedules and have a single access point for information on shifts, time off and holidays. 
    •  Use AI capabilities to predict high and low volume units to assign labor based on demand. 
    •  View detailed schedules for daily shifts and request for changes in shifts and time off on the calendar. 
    •  Reduce payroll errors and costly overtime. 
  • Absence Management:
    •  Manage sick time, leaves and vacation time from one place. 
    •  Automatically inform team members about upcoming absences, identify absent trends and set time off thresholds. 
    •  Automate disciplinary actions and rewards and track the effect of absenteeism in real time. 
    •  Manage and store employee leave records and rewards for compliance and backup. 
  • Analytics:
    •  Dataviews give real-time access to operational data in an Excel format. 
    •  Sort, filter and group data at different levels and visualize it with charts and graphs. 
    •  Interactive reports highlight problems and opportunities. 
    •  Build and customize standard reports. 
    •  Use ad-hoc reporting to access and analyze data. 
    •  Comparative reports show current performance with company goals and objectives. 
  • Work Datasheet:
    •  Create customized forms for better data accuracy and productivity. 
    •  Transfer and access updated information through integration with ERP solutions. 
    •  Track time spent on projects, identify top and weak performers, and recalibrate performance standards accordingly. 
  • Data Collection: Capture and store information from handheld devices, badges, biometric devices and telephones. Improve productivity with self-service access to information on scheduled hours and time off, and enforce pay and attendance policies from employee punch-in. 
    • TeleTime IP: Uses telephones to gather and record time and attendance of employees working in multiple locations and traveling frequently. Enter punches, submit labor data, enter worked hours, job, labor and work rule transfers, inquire on schedules and enter meal deductions through a landline or mobile device. 
    • Universal Device Manager: A standalone application, it helps manage work on a single customizable dashboard and is integrated with all UKG Dimension solutions. Use visualized soft keys to understand clock layout and access data on multiple devices using a profile or a specific setting. 
  • HR:
    •  Source, access and track new recruits, and promote employee satisfaction with performance and compensation management. 
    •  Access one employee record and reduce reporting complications. 
    •  Automate routine tasks and manage and schedule tasks associated with job requisitions. 
    •  Stay compliant with changing labor laws and regulations. 
  • Payroll:
    •  Set a schedule to process payrolls, make mass edits, keep track of bonuses and commissions, and get real-time payroll updates. 
    •  Sort, group, filter and customize standard payroll reports. 
    •  Calculate paycheck information and make informed budget plans. 
    •  Manage and make changes in tax jurisdictions, earnings, direct deposits, deduction codes and more. 
  • Payroll Services:
    •  Integrates with UKG Dimensions Payroll and provides quarterly updates from local, state and federal codes. 
    •  Manage compliance across various tax types and jurisdictions. 
    •  Avoid filling errors and factor in requirements for taxing and taxation wage accumulations. 
    •  Make timely and accurate payments, and streamline the garnishment process. 
    •  Use ComplianceFactory SaaS, an on-demand solution, for deposit and payroll tax filing. 
    •  MasterTax helps balance, schedule, pay and file payroll tax. 
  • Talent Acquisition:
    •  Use a heat map that shows employee turnover and the areas that need more attention. 
    •  Simplify the search and application process, and set pre-screening questions to identify qualifying candidates. 
    •  Access auto-populated candidate application forms. 
    •  Use the parsing tools to extract contact details, work history, skill sets and academic credentials. 
    •  Filter candidates by skills to fit a specific role or position. 
    •  Send automated notifications and use configurable email templates to communicate with candidates. 
  • Compensation Management:  Offers a unified platform with a common interface, database and workflows. Also helps: 
    •  Automate and streamline processes. 
    •  Create compensation cycles and add merit and promotion-based salary increments. 
    •  Define budget for each cycle in a spreadsheet interface as well as set the approval workflow and salary structure. 
    •  Restrict access to functionality and sensitive information to ensure security. 
    •  Use mass-finalize to review and approve increments for all employees. 
  • Compensation Management:
    •  Outline and communicate goals to individuals and groups. 
    •  Get instant insight into individual goal status and reviews through the year. 
    •  Automate performance review cycles through notifications and reminders that keep track of feedback, approvals and forms. 
    •  Create customized and job-specific review profiles and define what skills and attributes to measure. 
    •  Keep track of employee progress, training completion and certifications, and development milestones through customized reporting. 
  • ACA Manager:
    •  Access detailed reports and audits of payroll, timekeeping and HR. 
    •  Access real-time and historical data on ATA status for the organization and individual employees. 
    •  A dashboard provides insight on regular and hourly labor pools. 
    •  Automated alerts notify when an employee crosses the eligibility limit. 
  • Healthcare Analytics:
    •  Get insights into pay period data and determine if goals for labor hours, costs and overtime are met. 
    •  Access real-time information to identify trends and take necessary steps. 
    •  Core reports provide information on overtime and help manage labor costs. 
  • SMS ShiftFill: Automatically process shift fills through the employee pool, maintain staffing levels through text and allow employees to accept and fill open shifts through mobile phones. View critical information, access audits, track reports and take immediate actions on the homepage. 
  • Gaming: Automate processes to meet IRS and GITCA requirements, and process, allocate and distribute tips and tokens. Maintain and track employee certifications, restrict locations based on skills and conduct punch-in, punch-out and tip declarations. 
  • Task Management:
    •  Create, prioritize, track and assign one-time or recurring tasks to the right person and receive notification on completion of task. 
    •  Schedule, conduct and report store audits. 
    •  Connect store employees with subject experts from within the organization who help address issues. 
    •  Allow the support team to assign and resolve tickets themselves. 
    •  Personalize content based on location, profile and role. 
    •  Create a custom news feed to celebrate achievements, promote opportunities and share articles from a personalized dashboard. 

Approach to Common Challenges

  • Scheduling challenges: UKG Dimensions offers AI-powered scheduling tools that consider employee availability, skills, and preferences to create optimized schedules that meet business needs while reducing scheduling conflicts and overtime.
  • Time and attendance tracking: The system provides multiple options for employees to clock in and out, including web browsers, mobile apps, and biometric devices. It also automates time calculations and compliance with labor regulations, minimizing errors and ensuring accurate payroll.
  • Absence management: UKG Dimensions streamlines leave requests, approvals, and tracking, providing real-time visibility into absence trends, and enabling proactive staffing adjustments to maintain productivity.
  • Labor compliance: The software stays up-to-date with complex labor laws and regulations, automatically enforcing compliance with overtime rules, meal and rest breaks, and other requirements, reducing the risk of legal and financial penalties.
  • Employee engagement: UKG Dimensions offers self-service options for employees to view schedules, request time off, check accruals, and communicate with managers, fostering a sense of empowerment and work-life balance.

Cost Of Ownership

Frequently asked questions regarding UKG Dimensions pricing include:

  • Q: Is UKG Dimensions subscription-based, or is there a one-time purchase price?
    A: UKG Dimensions operates on a subscription model, with annual licensing fees based on several factors, including the number of users, desired features, and implementation complexity. This pay-as-you-go approach allows businesses to scale their solution and pay for what they use.
  • Q: What additional costs should I consider beyond the subscription fee?
    A: Aside from the subscription, additional costs may include implementation and training fees, ongoing support and maintenance costs, and potential charges for add-on modules or customization. Carefully evaluating your specific needs and comparing these potential costs with the efficiency gains and cost savings UKG Dimensions can bring is crucial for informed decision-making.
  • Q: Can I find out a pricing estimate before committing?
    A: Yes, UKG offers customized quotes based on your specific requirements. Contacting their sales team or using online quoting tools can provide a preliminary estimate to help you compare against your budget and other workforce management solutions.

Limitations

Some of the product limitations, based on user feedback and accurate at the time of this review, include:

  •  Migration is long and does not load history. 
  •  Integration process is long. 
  •  Full suite implementation process is difficult and time-consuming. 
  •  The training provided needs more development. 

Suite Support

mail_outlineEmail: Log in to the customer success portal.
phonePhone: +1 (800) 394-4357.
schoolTraining: Offers blogs, podcasts, research and books on the Workforce Institute page.
local_offerTickets: Send through a submit request portal.

FAQ

Frequently asked questions regarding UKG Dimensions include:

  • Q: Is UKG Dimensions user-friendly, especially for employees not familiar with technology?
    A: UKG Dimensions focuses on a clean and intuitive interface with easily accessible features and self-service options. Additionally, comprehensive training resources and mobile app functionalities cater to users of all tech levels.
  • Q: How well does UKG Dimensions integrate with existing payroll and HR systems?
    A: UKG offers seamless integration with various third-party payroll and HR systems, eliminating data duplication and streamlining workflows. This ensures smooth flow of employee information and simplifies administrative tasks.
  • Q: Does UKG Dimensions provide real-time insights and reporting capabilities?
    A: UKG Dimensions boasts robust reporting functionality, offering real-time dashboards and customizable reports on labor costs, scheduling trends, employee performance, and other key metrics. This enables data-driven decision-making and optimization of workforce management strategies.
  • Q: How secure is UKG Dimensions for handling sensitive employee data?
    A: UKG prioritizes data security, implementing multi-layered security protocols, including encryption, access controls, and regular security audits. This ensures employee data privacy and minimizes the risk of data breaches.
  • Q: Is UKG Dimensions constantly updated with new features and improvements?
    A: UKG Dimensions commits to ongoing development and regularly releases updates with new features, bug fixes, and performance enhancements. This ensures users benefit from the latest advancements in workforce management technology.

Customers

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Testimonials

"UKG Dimensions provides a platform that is open, flexible, and has the ability to integrate multiple technologies to create a full end to end solution for Workforce Management."

A note from UKG (Ultimate Kronos Group)

At UKG™, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.

We deliver HR, payroll, and workforce management solutions for all people, designed using our unique Life-work Technology™ approach, and backed by our people who simply care about yours. It’s because of our deep understanding of both people and work that we can purposefully take care of your workforce and unlock happier outcomes for all. Outcomes such as stronger business performance, more connected workforces, and happier people. Keep reading to learn more. You’ll discover how we help organizations effectively break through traditional workforce needs by seeing the whole person beyond the employee at work.

- UKG Dimensions, UKG

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