Skedulo Reviews & Pricing

by Skedulo Holdings | Founded 2012, San Francisco, CA

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Categories:

Workforce Management Software
Call Center Workforce Management Software
Mobile Workforce Scheduling Software
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What is Skedulo?

Industry Specialties: Serves all industries

Skedulo Deskless Productivity Cloud is designed to help manage workers, whether they are based at a single, fixed site or are mobile. It streamlines scheduling, performance evaluations and other similar tasks to provide insights into productivity and improve efficiency.

It fosters communication between team members at every level, helping to ensure that employees and managers are always aware of changes. By automating and streamlining essential tasks, the software increases productivity and efficiency as well as fosters a positive environment for both workers and business clients.

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User Sentiment i

Based on 9 reviews:

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#17

Skedulo is ranked #17 in the Workforce Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Skedulo Pricing

Based on our most recent analysis, Skedulo pricing starts at $59 (Per User, Monthly).

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Starting From: $59
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

Skedulo is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Skedulo:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Skedulo Benefits and Insights

Why use Skedulo?

Key differentiators & advantages of Skedulo

Easy to Use: The clean and simple layout of the interface makes Skedulo easy to access for all skill levels. Designed with end users in mind, the platform is intuitive and easy to use.
Increase Productivity: Automate and streamline core workforce management tasks like scheduling through the centralized platform. These features free managers up, allowing them to prioritize tasks that can’t be automated and allow Skedulo to facilitate the rest, or automate them completely.
Empower Employees: Employees can receive guidance or send direct messages to headquarters through the mobile app, allowing them to maintain a real-time connection to team members.
Meet Organizational Goals: Gain transparency across stakeholder groups, leverage analytics and create high-level reports to align business strategy with business goals.
Save Time: ive time back to managers by streamlining and automating essential workforce management tasks such as scheduling and task assignments.
Optimize Scheduling: Compare jobs and tasks to employee skills, allowing Skedulo to suggest the best person for the job, or enable automated scheduling to give the platform the power to build the ideal schedule for business needs.
Accessibility: Based on the cloud, Skedulo is accessible from any desktop or mobile device to access the system’s functionalities. Users also have access to a native mobile app that provides greater usability while on the go, even when they don’t have an internet connection.

Industry Expertise

Built for medium and large enterprises, Skedulo provides tools for managing mobile workforces. Skedulo partners with popular HR vendors like Salesforce and Kronos to provide robust, integrative suites of tools, serving more than 50,000 individual workers worldwide.

Skedulo Reviews

Average customer reviews & user sentiment summary for Skedulo:

9 reviews

89%

of users would recommend this product

Skedulo has a 'great' User Satisfaction Rating of 89% when considering 9 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Skedulo reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Scheduling Flexibility: Skedulo allows for the creation of highly customized schedules that cater to specific business requirements, including complex shift patterns and recurring appointments.
Mobile Accessibility: The mobile app empowers both schedulers and mobile workers with real-time access to schedules, job details, and communication tools, enhancing coordination and responsiveness.
Integrations: Skedulo integrates seamlessly with various third-party applications, such as payroll and CRM systems, streamlining data flow and reducing manual data entry.
Reporting and Analytics: Comprehensive reporting tools provide insights into key metrics like job completion rates and travel times, enabling data-driven decision-making and performance optimization.

Cons

Costly Investment: Skedulo's pricing structure might present a significant financial challenge for some businesses, especially smaller ones or those with tighter budgets.
Complexity: The platform's extensive features and functionalities can lead to a steep learning curve for new users, potentially requiring additional time and resources for training and onboarding.
Usability Challenges: Some users find Skedulo's interface less intuitive compared to other workforce management solutions, potentially impacting user adoption and efficiency.
Feature Limitations: While Skedulo offers a comprehensive set of features, it may not encompass all the specific functionalities required by certain businesses or industries, potentially necessitating integrations or workarounds.

Researcher's Summary:

Skedulo has garnered a reputation as a user-friendly and adaptable workforce management solution that caters to businesses of all sizes. Users frequently highlight its intuitive interface and ability to streamline scheduling, time tracking, and reporting processes, ultimately saving businesses valuable time and resources. The software's flexibility allows it to accommodate diverse workforce structures and industry-specific requirements, making it a versatile tool for various organizations. However, some users have expressed concerns regarding Skedulo's pricing structure and its limitations in integrating with other systems. These drawbacks could potentially impact its suitability for businesses with budget constraints or those heavily reliant on interconnected software ecosystems.

When compared to alternatives like Connecteam and ADP Workforce Now, Skedulo stands out with its robust features for managing mobile workforces, particularly in industries such as field service and healthcare. Its mobile app empowers deskless workers to access schedules, communicate with colleagues, and complete tasks efficiently. While Skedulo excels in mobile workforce management, Connecteam offers a more comprehensive suite of tools for employee engagement and communication, making it a suitable choice for businesses prioritizing those aspects. ADP Workforce Now, on the other hand, provides a broader range of HR and payroll functionalities, catering to larger enterprises with complex human capital management needs.

In conclusion, Skedulo is best suited for businesses with significant mobile or deskless workforces that require a dedicated solution for scheduling, dispatching, and supporting their employees in the field. Its ease of use, flexibility, and mobile-centric features make it an invaluable tool for optimizing workforce productivity and enhancing customer service in industries where mobility is paramount. However, businesses should carefully evaluate their budget and integration requirements before committing to Skedulo, as its pricing and limited integration capabilities may pose challenges for some organizations. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check for the latest information and updates before making a decision.

Key Features

Schedule Optimizer: Enhance scheduling with the Schedule Optimizer and its automation tools. This functionality weighs customer needs against business needs to create the best possible schedule based on employee skills and availability.
Dashboards: Built-in dashboards provide visibility into KPIs, team productivity and other metrics with a single click. Users can leverage filters to create custom analytics reports without technical knowledge of the system.
Reports: Assess data and analytics to gain a 360-degree view of business operations, then create a variety of reports with custom fields and custom objects. Users can export reports to other spreadsheets or PDFs to be shared either internally or externally.
Forecasting: Leverage data analytics to forecast staffing needs and create schedules. This helps managers ensure that they have the correct number of employees with the necessary skills scheduled to work at the proper locations.
Time Punches: Enable employees to clock in and out directly through the platform, so they can make time punches from different job sites, eliminating the need for paper timesheets. Managers can also leverage tracking to ensure that employees are at the correct job site for appropriate amounts of time.
Routing: Integrate with preferred mapping applications to create ideal routes, helping employees travel from job site to job site as efficiently as possible.
Schedule View: Employees can view schedules from their mobile device along with a breakdown of the daily agenda, providing them with all of the necessary information for any given shift.
Communication: Keep team members connected through notifications, direct messaging, texts, emails, phone calls and more, ensuring that all members of the team are in contact with headquarters. Managers can also enable channels for communication or create group messages for greater team communication.
Data Collection: Allow employees to sync their data — including photos, notes and signatures — from the mobile app, so it goes directly back to the relevant department, eliminating the need for time-consuming paperwork.
Mobile App: Compatible with both Android and iOS devices, the mobile app allows managers and employees to access a variety of core functionalities and complete tasks from their mobile devices. The application’s simple interface makes it easy to use and allows users to access the features offline, promising to sync once an internet connection is established.

Limitations

At the time of this publication, these are the limitations of Skedulo based on user feedback:

System downtime sometimes causes data to save or load incorrectly
Implementation and customization of the platform can be challenging for users without technical expertise
The mobile app does not offer all of the same functionalities that the full platform provides

Suite Support

Skedulo’s Customer Success team helps users determine what the best software options are for their business and provides ongoing support for users. The Customer Success team guides users through the implementation process, provides training on how the system works and supports users as needed after implementation.

Email: A support email is not listed on Skedulo’s website.

Phone: Users can contact Skedulo by calling (866)716-2176. There is no dedicated support phone number listed on the website.

Training: The support portal provides users with access to documentation through the Knowledge Base. Additional resources are located within the Resource Center, which provides users with guides, webinars and other forms of documentation that foster self-learning. Skedulo also provides links to their technical blog on their home site for users who are interested in more technical software information.

Tickets: Users can submit requests for support directly through the Skedulo site by selecting “Contact Us” from the drop-down menu and filling out the appropriate form, labeled “Accounts.”