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What is SAP Workforce Management?

Industry Specialties: Serves all industries.

SAP SuccessFactors Workforce Planning is a people management solution that helps managers plan goals and ensure objectives alignment with the business strategy. It also helps improve efficiency and productivity across the workforce.

It combines strategic planning capabilities with headcount planning, enabling businesses to create a roadmap. Some of the core capabilities include forecasting, financial modeling, risk analysis, strategy bank and workforce planning.
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#4

SAP Workforce Management is ranked #4 in the Workforce Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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SAP Workforce Management Pricing

Based on our most recent analysis, SAP Workforce Management pricing starts at $76 (Per User, Monthly).

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Starting From
$75.59
Pricing Model
Per User, Monthly
Free Trial
Yes, Request for Free

Training Resources

SAP Workforce Management is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SAP Workforce Management:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

SAP Workforce Management Benefits and Insights

Why use SAP Workforce Management?

Key differentiators & advantages of SAP Workforce Management

  • Award-Winning Support:  SAP’s robust support network has won multiple awards and accolades, including a 2018 TSIA Star Award and recognition as one of “The Year’s 10 Best Web Support Sites” in 2018 from The Association of Support Professionals. 
  • Financial Stability:  Predict and compare future costs associated with what-if scenarios, plans for workforce growth and more to prepare budgets aligned with workforce objectives. 
  • Strategic Planning:  Prepare plans, budgets and more with risk analysis capabilities. Determine the cost of hiring efforts, developing talent and retaining employees. 
  • Reach Goals:  Create headcount plans, which can be broken into smaller sub-plans defined by department or cost to help guide businesses to their goal. 
  • Proactive Hiring:  Gain greater workforce insights with labor and budget forecasting to plan and prepare budgets for when teams need to expand. 
  • Mobile Access:  Cloud-based deployment allows users on-the-go access with a reliable internet connection. 
  • Customization:  Configure the system according to unique needs, rather than relying solely on native functionalities that may not be useful or relevant. 

Industry Expertise

It serves more than 7,000 businesses in all industries, with more than 120 million active users globally.

SAP Workforce Management Reviews

Average customer reviews & user sentiment summary for SAP Workforce Management:

User satisfaction level icon: good

605 reviews

76%

of users would recommend this product

SAP Workforce Management has a 'good' User Satisfaction Rating of 76% when considering 605 user reviews from 4 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of SAP Workforce Management reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Integration: More than 80% of users who mention third-party software note that the system supports seamless integration.
  • Features: It offers a robust set of features for talent management, leave and attendance tracking, according to over 85% of reviews on the topic.
  • Training: All users who mention this aspect observe that the training capabilities are a key benefit.

Cons

  • Learning Curve: Every review about setup and implementation reports that there’s a steep learning curve and the system takes some training to get used to.
  • Cost: The product is expensive for the outdated user interface it offers, according to all users mentioning this aspect.
  • Complexity: About 85% of users who mention functionality and navigation note that the product is complicated to work with.

Researcher's Summary:

With a robust set of features and seamless integration with third-party solutions, SAP SuccessFactors Workforce Planning simplifies talent management, performance review and feedback system according to reviews. Users also appreciate the ability to leverage it for employee training and online courses. However, the overall user experience can be challenging due to an outdated UI and complex navigation, on top of a steep learning curve. Users also feel the cost isn’t justified, especially due to the tedious functionality. Overall, it can be a good choice for larger companies with employees who are well-versed to handle its complexities.

Key Features

  • Forecasting:  Create projections of future workforces to identify skill gaps across job functions and access insights into available supplies and resources. 
  • Risk Analysis:  Identify potential workforce obstacles and develop a plan to avoid them, eliminating issues before they arise. 
  • Modeling:  Multiple options to build models related to the workforce help facilitate strategic workforce planning. Includes what-if scenarios, headcount plans, cost models, impact models and more. 
  • Strategy Bank:  Pre-templated strategy plans help guide managers to create response protocols. Also provides insight into the potential cost of those plans. 
  • Assignments:  Define metrics for how to measure success, providing clear expectations to team members. Assign tasks and responsibilities to ensure that goals are met. 
  • Headcount Planning:  Facilitate budget alignment by creating headcount plans, editing them in real time and breaking them into sub-plans. Access insights into current workforce and hiring trends and build plans for scaling the workforce up or down. 

Limitations

These product limitations are based on user feedback and are accurate at the time of this review:

  •  Lack of artificial intelligence. 
  •  Glitchy during updates. 
  •  Lacks a robust payroll solution. 
  •  Tedious applications without auto-population. 

Suite Support

Support packages available based on business size, level of technical support needed, the number of users, the specific platform being implemented and many more options.

mail_outlineEmail: Accessible through a submission form on the website. Support experts are also available via chat on the site.
phonePhone: Submit a phone number directly through SAP’s website and a representative will call immediately.
schoolTraining: The knowledge base provides brochures, reports and more. Answers to common questions are available from the SAP user community.
local_offerTickets: Submit through the support portal.
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