Reflexis Reviews & Pricing

by Reflexis Systems | Founded 2001, Dedham, MA

Analyst Rating

REQUEST WITH NO OBLIGATION$ Request Pricing Get Free Demo

Request Pricing Request Demo

Overview Pricing Benefits Reviews Features Alternatives

Categories:

Workforce Management Software
Call Center Workforce Management Software
Mobile Workforce Scheduling Software
...

What is Reflexis?

Industry Specialties: Serves all industries

Reflexis (acquired by Zebra Technologies) is a Workforce Management (WFM) software platform that helps businesses optimize labor scheduling and workforce performance. It's particularly suited for organizations with large, complex workforces across various locations, such as retail chains, hospitality groups, and healthcare providers. Key benefits include improved scheduling accuracy, reduced labor costs, and boosted employee engagement. Popular features encompass demand forecasting, automated scheduling, time and attendance tracking, and performance analytics. User reviews praise its intuitive interface, scalability, and reporting capabilities. Compared to similar WFM products, Reflexis stands out for its focus on AI-powered automation and optimization. However, its pricing reflects this advanced functionality, typically falling within a higher range compared to simpler WFM options. Costs can vary based on specific modules, the number of users, and implementation complexity.

Pros

Intuitive interface
Accurate scheduling
AI-powered automation
Comprehensive analytics
Scalable for large businesses

Cons

Higher price point
Complex implementation
Steeper learning curve
Limited customization
Potential for bugs

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

Try Before You Buy.

Request a Free Demo Today!

Request Demo

It's completely free!

Product Screenshots and Videos

#65

Reflexis is ranked #65 in the Workforce Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Get the Report Now

Reflexis Pricing

Based on our most recent analysis, Reflexis pricing starts at $3 (Per User, Monthly).

Get Price Quote

Price: $
$
$
$
$

i
Starting From: $3
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

Reflexis is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Reflexis:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Reflexis Benefits and Insights

Why use Reflexis?

Key differentiators & advantages of Reflexis

Optimization: Receive alerts and analysis of schedule efficiency on the fly. Generate accurate labor forecasts and schedules with an intuitive UI, which is AI-supported.
Accuracy: Ensure that employees can accurately clock in and out hassle-free with time clock modules that rely on facial recognition and voice control.
Mobility: Monitor key metrics on the go to improve decisions and gain actionable insights into compliance and performance. Handle a variety of modern retail problems on a smartphone or tablet.
Safe and Compliant: Ensure compliance with complex pay rules, union contracts, labor laws and business policies to improve productivity and avoid timekeeping conflicts.
Data-Driven: Pre-plan tasks and schedules based on insights from analytical reports to ensure improved efficiency by assigning the right person to the right task.
Improved Employee Engagement: Provide greater control to employees for schedules and shifts, leading to better productivity and work-life balance.

Industry Expertise

Largely used in the retail, banking and hospitality industries.

Synopsis of User Ratings and Reviews

Based on an aggregate of Reflexis reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Accurate Scheduling: Reduces labor costs and overtime by optimizing schedules based on demand, employee skills, and preferences.
Improved Efficiency: Automates tasks like scheduling, time tracking, and reporting, freeing up managers' time for other priorities.
Enhanced Employee Engagement: Mobile app access, self-service options, and better communication tools boost employee satisfaction and reduce turnover.
Data-Driven Decisions: Comprehensive analytics provide insights into labor costs, productivity, and compliance, enabling data-backed decision making.
Scalability and Flexibility: Adapts to the needs of growing businesses and handles complex scheduling requirements across multiple locations.

Cons

High Cost: Reflexis can be expensive compared to simpler WFM options, especially for smaller businesses or those with basic scheduling needs.
Complex Implementation: Setting up and configuring Reflexis can be complex, requiring technical expertise and potentially involving additional consulting costs.
Steeper Learning Curve: Users, especially managers, may require training to adapt to the interface and utilize the platform's full potential.
Limited Customization: While offering flexibility, Reflexis may not cater to highly specific or niche scheduling requirements of certain industries.
Potential for Bugs and Glitches: As with any complex software, Reflexis can encounter occasional bugs or technical issues that disrupt operations.

Researcher's Summary:

Reflexis user reviews paint a picture of a powerful yet demanding WFM solution. Praised for its AI-driven accuracy, automation capabilities, and comprehensive analytics, users commend its ability to "reduce scheduling headaches" and "boost efficiency across the board." One manager gushes, "Finally, a system that takes the guesswork out of scheduling and gives us real control over labor costs." However, the complexity comes at a price. Users highlight the "steep learning curve" and "hefty price tag" as major drawbacks. Compared to competitors like Kronos or ADP, Reflexis is seen as "more feature-rich but less user-friendly," particularly for smaller businesses. One reviewer cautions, "If you need a simple scheduling tool, this might be overkill." The differentiating factor lies in Reflexis' focus on automation and optimization. Users cite its "intelligent forecasting" and "self-service options for employees" as major strengths, freeing up time for managers to focus on other aspects of their jobs. One user aptly summarizes, "Reflexis isn't just about scheduling; it's about streamlining the entire workforce management process." Ultimately, Reflexis is a powerful tool for businesses seeking advanced WFM capabilities and data-driven insights. But its complexity and cost may deter those with simpler needs. As one user concludes, "If you're willing to invest the time and resources, Reflexis can be a game-changer. But for basic scheduling, there might be better options out there."

Key Features

Workforce Manager: Optimize labor budgeting, forecasting and scheduling with AI support. Anticipate demand to ensure accurate scheduling of the right associate at the right spot.
Time and Attendance Management: Track time accurately with time clocks to control labor costs. Optimize time tracking by eliminating data errors, time-consuming reporting, out-of-compliance issues and more.
Employee Self-Service: Enable employees to be in control of their schedules while ensuring their alignment with business policies. To streamline scheduling for managers, associates can:
- Access weekly or monthly schedules.
- Submit times to pick up or swap shifts.
- Request and edit time off.
- View accrual leave balances and more.
Customer Appointments: Comply with regulations and ensure safety by managing on-site traffic. For flexibility and convenience, customers can:
- Book, reschedule and terminate appointments.
- Sync appointments to their personal calendar.
- Review appointment details with ease.
Reporting and Analytics: Create a variety of drag-and-drop reports like punch audit, employee availability, store level execution and more. Discover trends and gain insights into store and labor operations using advanced analytics.

Approach to Common Challenges

Inaccurate Labor Forecasting: Reflexis uses AI-powered demand forecasting to predict staffing needs based on historical data, sales trends, seasonality, and external factors like weather and events. This leads to more accurate scheduling and reduced labor costs.
Manual Scheduling Processes: The software automates scheduling tasks, creating optimized schedules based on forecasted demand, employee availability, skills, and labor rules. This frees up managers' time and reduces errors in scheduling.
Time-Consuming Payroll and Compliance: Reflexis integrates with payroll systems and tracks time and attendance, ensuring accurate pay and compliance with labor regulations. It also alerts managers to potential compliance issues.
Poor Employee Engagement: The platform offers mobile apps for employees to access schedules, request time off, swap shifts, and communicate with managers. This enhances engagement and flexibility.
Lack of Visibility into Workforce Performance: Reflexis provides comprehensive analytics and reporting on labor costs, productivity, attendance, and other key metrics. This enables managers to identify areas for improvement and make data-driven decisions.

Cost Of Ownership

Frequently asked questions regarding Reflexis pricing include:

Q: What's the starting price for Reflexis, and how is it calculated?
A: Reflexis uses a per-user, per-month pricing model, typically starting at $3 per user. However, the actual cost can vary based on the number of users, locations, modules deployed, and specific industry needs. For example, healthcare organizations with complex scheduling requirements may face higher costs.
Q: Are there any additional fees or costs beyond the monthly subscription?
A: Yes, there might be additional costs for implementation, training, data migration, integration with other systems, and custom development. These costs can vary depending on the complexity of your setup and the level of support you require.
Q: How can I estimate the total cost of ownership for Reflexis?
A: To get an accurate estimate, it's best to contact Reflexis directly for a tailored quote. They'll assess your specific needs and provide a breakdown of pricing based on your organization's size, industry, and desired features.

Limitations

At the time of this review, these are the limitations according to user feedback:

Lacks customizability.
Less user-friendly on Macs.

Suite Support

Email: Not listed.

Phone: Not listed.

Training: Webinars, case studies and a blog available.

Tickets: Not listed.

FAQ

Frequently asked questions regarding Reflexis include:

Q: Can Reflexis handle complex scheduling rules and employee preferences?
A: Yes, Reflexis allows setting advanced rules for things like minimum rest periods, skill requirements, and overtime restrictions. Employees can also indicate their preferences for availability and shift types, which the software considers when generating schedules.
Q: Does Reflexis integrate with other business systems?
A: Yes, Reflexis offers integrations with various HR, payroll, POS, and timekeeping systems. This helps streamline data flow and eliminate manual data entry. For example, payroll systems can automatically import time and attendance data from Reflexis for accurate and efficient payroll processing.
Q: How effective is Reflexis in improving employee engagement?
A: Reflexis features like mobile apps for shift access, self-service time off requests, and shift swapping can empower employees and boost engagement. Managers can also use it to provide feedback and recognition, further enhancing employee satisfaction.
Q: How can Reflexis be customized to specific industry needs?
A: Reflexis offers industry-specific modules and configurations tailored to the unique demands of sectors like retail, healthcare, and hospitality. These pre-built templates and features address common industry challenges and streamline implementation.
Q: What kind of support does Reflexis offer for implementation and ongoing use?
A: Reflexis provides comprehensive implementation support, including data migration, configuration, and training. They also offer ongoing customer support through multiple channels like phone, email, and online resources, ensuring users have access to help when needed.