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#78

Quinyx is ranked #78 in the Call Center Workforce Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Quinyx Pricing

Based on our most recent analysis, Quinyx pricing starts at $29 (Per User, Monthly).

Price
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Starting From
$29
Pricing Model
Per User, Monthly
Free Trial
Yes, Request for Free

Training Resources

Quinyx is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Quinyx:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Quinyx Benefits and Insights

Why use Quinyx?

Key differentiators & advantages of Quinyx

  • Easily Manage Employees: One of Quinyx’s highest-rated modules is its employee management toolkit. It received a 94 rating from our analysts and won a SelectHub award. Its AI-based demand forecasting helps optimize staffing levels and avoid labor shortages or surpluses. Compliance warnings ensure adherence to labor laws and regulations, reducing the risk of penalties and legal issues. Additionally, the employee self-service portal lets employees manage their schedules and time off, freeing HR staff for more strategic tasks.
  • Schedule Efficiently: The scheduling toolkit is another top-rated module, earning a 95 rating according to our data. Its drag-and-drop interface makes creating and modifying schedules easy, while the automated scheduling feature saves time and reduces manual effort. The ability to consider employee availability, skill sets and preferences enables you to create fair and efficient schedules that meet your organization's needs. Additionally, conflict notifications and schedule visibility controls ensure transparency and reduce scheduling errors.
  • Avoid Complicated Integrations: Quinyx offers 88% of key features and requirements right out of the box, ensuring strong usability and adaptability. The bulk actions feature allows you to make multiple changes to shifts, schedules and other data, saving you time and effort. With configurable workflows, you can tailor the platform to your specific processes and ensure smooth operations. The customizable branding option helps create a personalized experience for your employees and aligns the platform with your company's branding. Additionally, Quinyx supports multiple languages and time zones, making it suitable for organizations with a global workforce.

Industry Expertise

The platform serves various industries, including retail, warehousing and hospitality. It’s best for businesses looking to manage workforces, engage staff members and optimize scheduling processes. Whether you're managing a large retail chain, a busy warehouse operation or a bustling hospitality venue, Quinyx can help you optimize your scheduling, time tracking and communication processes, helping improve business efficiency and employee satisfaction.

Quinyx Reviews

Average customer reviews & user sentiment summary for Quinyx:

User satisfaction level icon: great

531 reviews

86%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Quinyx reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • User-Friendly Interface: Quinyx is easy to use and provides a clear overview of schedules, shifts and hours worked across different platforms, including a mobile app.
  • Useful Integrations: The platform integrates with payroll, ERP, accounting and reporting tools, helping you create a well-rounded tech stack. Some of its popular integrations include ADP Workforce, SAP Commerce and ConnectMyApps.
  • Remote Staff Accessibility: Users appreciate the flexibility of being able to view their schedules, book shifts and apply for leaves via mobile devices.
  • Easy Scheduling and Forecasting: The system supports complex scheduling rules (e.g., different contracts and shift types) and robust forecasting tools for workforce management. This improves cost tracking and scheduling efficiency.
  • Efficient Support Services: Users reported good experiences with Quinyx's customer support, highlighting its responsiveness and helpful educational resources.

Cons

  • Learning Curve: Although the platform is intuitive, it involves a learning curve during implementation for users with limited expertise.
  • Customization Challenges: Several users found it hard to tailor the system to meet their business needs without advanced technical knowledge. Features like cost-follow-up hierarchies and geofencing settings need improvement to handle multiple units more efficiently.
  • Incomplete Features in Newer Versions: Several reviews mentioned that during platform transitions, certain functionalities may be missing or only available in older versions, forcing users to switch between interfaces.

Researcher's Summary:

Quinyx is an intuitive and cloud-based employee scheduling solution. The platform's drag-and-drop functionality makes it easy to create and manage complex schedules while considering factors such as employee availability, skill sets and workload distribution. It also offers advanced features like shift swapping and overtime management, which significantly reduces the administrative burden of managing shifts and schedules.

Beyond scheduling, the platform provides various time tracking methods, including mobile apps and biometric devices, ensuring accurate record-keeping and streamlined payroll processing. Additionally, Quinyx offers absence tracking and vacation management, helping both employees and managers stay organized.

Another area where Quinyx shines is its demand forecasting module, allowing businesses to predict future staffing needs based on historical data and trends. This helps optimize labor costs by ensuring adequate staffing levels while minimizing overtime expenses. It also provides shift optimization and workload balancing to distribute resources efficiently.

Overall, Quinyx is a versatile solution that can benefit businesses of all sizes and industries. Small retail stores can streamline scheduling workflows, while enterprises can improve overall efficiency and allocate workforces effectively throughout seasons.

Key Features

Workforce Scheduling

  • Custome Templates: Create base schedules that reflect the needs of the business. Managers can update and implement the base schedule with a single click for expedited scheduling. 
  • Scheduling: Check forecasts automatically to generate schedules based on predicted needs. Evaluate what employees have the necessary skills and determine when they’re available to work and for how long, ensuring that the business always has the correct employees scheduled for the right tasks at the appropriate times.
  • Shift Management: Provide employees with access to the platform, enabling them to control their shifts and availability. Managers can view schedules, address empty shifts and make changes as necessary. 
  • Absence Management: Allow employees to request time off, and then managers can process the request directly through the platform. Managers can notify staff of shifts as they become open, expediting how quickly shifts get filled.
  • Compliance: Define scheduling rules ahead of time, including state and industry regulations, to ensure compliance at all levels. The platform provides additional assurances for the specific industries it serves and sends notifications of potential security breaches as they happen. 

Employee Engagement

  • Email: Send notifications to entire teams or send friendly reminders to individual team members regarding pending requests or other specific tasks requiring attention. Allow employees to request shift swaps or bid on open shifts directly through the communication module. 
  • Surveys: Poll employees to gauge their sentiment about process changes or even just their mood at work. Leverage smiley emoji responses to encourage employee engagement and allow employees to respond anonymously to foster honesty in survey responses. 
  • Gamification: Motivate employees by sending them encouragement messages. Recognize top performers by awarding them badges that are displayed on their in-app profiles and generating top employees’ leaderboards.

Time and Attendance

  • Mobile Time Clock: Allow employees to clock in and out of shifts from their mobile devices. The platform tracks time punches offline, ensuring accurate time entries even when an internet connection is unstable. 
  • Secure Time Entries: Eliminate buddy punching by setting rules for employee time entries, including requiring fingerprint scans, RFID cards, photo identification or geofencing. 
  • Break Rules: Set rules for what types of breaks employees can take and when they can take them. Managers can adjust rules to reflect labor laws and industry regulations, then view time entries in real time to ensure all policies are being followed. 
  • Payroll Preparation: Generate a report of employee hours, allow managers to approve or reject scheduling exceptions and develop a file of information to inform payroll. The file can be exported to an external payroll platform, expediting payroll calculations. 
  • Analytics: Assess employee hours, absences and more to calculate costs and discover trends in the workforce.

Strategic Planning and Forecasting

  • What-If Scenarios: Leverage timely insights based on labor costs, current demand levels and more, then generate what-if scenarios to determine potential impacts on the business’s future. 
  • Workforce Planning: Evaluate current business standings, including job costs, constraints and efficiencies, to determine future workforce needs. The system helps evaluate future recruiting needs as well as opportunities for training that can eliminate strains on the workforce. 
  • Labor Budgeting: Calculate labor costs automatically. Recognize understaffing or overstaffing, then assess recruitment costs to determine if expanding the workforce is feasible. 
  • Demand Forecasting: Assess revenue and customer traffic to determine future staffing needs. Managers can receive notifications of unique circumstances that might affect business needs (i.e., holidays, employee promotions etc.) and adjust forecasts accordingly.

Approach to Common Challenges

  • Schedule Coverage: Mitigate labor shortages using demand forecasting tools to anticipate future staffing needs. You can proactively recruit and train employees to meet increased demand.
  • High Employee Turnovers: Quinyx helps reduce turnover by improving employee engagement and satisfaction. It offers tools for communication, employee self-service portals and mobile apps that empower employees and create a more positive work environment.
  • Overtime Costs: Optimize labor costs with features like shift optimization and workload balancing. They help allocate resources effectively, reducing the need for excessive overtime and associated expenses.
  • Compliance Issues: Quinyx ensures compliance with labor regulations by providing accurate time tracking and absence management functionalities. This helps businesses maintain proper records and avoid penalties related to non-compliance.

Cost of Ownership

Frequently asked questions regarding Quinyx pricing include:

Q: Does Quinyx offer a free trial?
A: While Quinyx doesn’t offer a free trial, it provides interactive product tours and demos of specific features. These demos allow potential customers to experience the platform firsthand and evaluate its capabilities before making a decision.

Q: What are Quinyx’s pricing options?
A: Quinyx doesn’t reveal its pricing options. You can contact the sales team to get a realistic quote based on your requirements. However, they do offer flexible packages that support adding or removing features per your needs. Here are its subscription packages:

  • Manage: Includes essential tools for workforce management, including schedule creation, absence management and employee engagement.
  • Optimize: Offers advanced AI-powered features, such as demand forecasting, automated scheduling and automatic task assignment. This package is only available as an add-on to other options.
  • Engage: Focuses on engaging frontline workers by offering dedicated portals for task management, communication and compliance. It’s available both as a stand-alone and an add-on.

Q: What factors influence the cost of Quinyx?
A: The cost of Quinyx depends on several factors, including:

  • Number of employees: The pricing is typically based on the number of employees within your organization.
  • Features: The specific features you choose, such as Optimize or Engage, will affect the overall cost.
  • Customization: Any custom requirements or integrations may incur additional fees.
  • Support and training: The level of support and training you require can influence the pricing.

To get an accurate quote, contact Quinyx directly and provide details of your specific needs.

Limitations

At the time of this review, these are the limitations according to user feedback:

  • Migrating to the software’s new version is prone to glitches and bugs.
  • Demand forecasting and reporting involve a learning curve.
  • Lacks customizable automation rules.

Demo Resources

  • Product Demo: The platform offers personalized demos tailored to the specific needs of potential customers. It showcases the key features and functionalities, allowing businesses to see firsthand how Quinyx can address their workforce management challenges.
  • Case Studies: It provides case studies highlighting successful platform implementations across various industries and company sizes. These case studies demonstrate how businesses have benefited from using Quinyx to improve efficiency, reduce costs and enhance employee satisfaction.
  • Knowledge Hub: Access a comprehensive online resource center that provides information and insights related to workforce management. It includes articles, guides and best practices to help businesses optimize their operations and stay up-to-date with industry trends.
  • Events and Webinars: Quinyx regularly hosts events and webinars featuring industry experts and thought leaders. These sessions provide attendees with valuable insights, networking opportunities and the latest updates on workforce management best practices.

FAQs

Frequently asked questions regarding Quinyx include:

Q: How does Quinyx help businesses save time and money?
A: Quinyx helps businesses save time and money by automating manual scheduling, reducing labor costs through demand forecasting and optimization, and improving employee satisfaction, leading to lower turnover rates.

Q: Is Quinyx compatible with my existing HR systems?
A: Quinyx integrates with many popular HR systems such as Sage, Integrata, ADP, PeopleSoft and more. The platform offers various integration options to ensure compatibility with your existing infrastructure.

Q: Does Quinyx offer mobile apps for employees?
A: Yes, Quinyx provides an app to view schedules, clock in and out, request time off, and communicate with managers directly. The app is not only for employees, but managers can also use it to create schedules, chat with teams and manage timesheets remotely.
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