Oracle Workforce Management Reviews & Pricing

by Oracle America | Founded 1977, Redwood Shores, CA

REQUEST WITH NO OBLIGATION$ Request Pricing Get Free Demo

Request Pricing Request Demo

Overview Pricing Benefits Reviews Features Alternatives

Categories:

Workforce Management Software
Call Center Workforce Management Software
Mobile Workforce Scheduling Software
...

What is Oracle Workforce Management?

Industry Specialties: Serves all industries.

Oracle Workforce Management helps businesses manage their workforce efficiently through optimized scheduling, time tracking, and absence management. It's particularly suited for organizations with complex needs, geographically dispersed employees, or those seeking better labor law compliance. Benefits include improved visibility, reduced costs, increased engagement, and streamlined processes. Popular features are mobile access, self-service portal, and integration with other Oracle applications. User reviews praise its ease of use but some mention occasional glitches and limited functionalities compared to specialized solutions. Pricing starts with a base subscription and varies depending on several factors. Overall, Oracle Workforce Management is a powerful solution for businesses to optimize their workforce and improve operational efficiency.

Pros

Improved workforce visibility
Enhanced scheduling capabilities
Reduced labor costs
Improved employee engagement
Increased compliance

Cons

Complex implementation
High cost of ownership
Steep learning curve
Limited customization options
Integration challenges

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

Try Before You Buy.

Request a Free Demo Today!

Request Demo

It's completely free!

User Sentiment i

Based on 689 reviews:

Add your rating:

Product Screenshots and Videos

#9

Oracle Workforce Management is ranked #9 in the Workforce Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Get the Report Now

Oracle Workforce Management Pricing

Based on our most recent analysis, Oracle Workforce Management pricing starts at $5 (Per User, Monthly).

Get Price Quote

Price: $
$
$
$
$

i
Starting From: $5
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Oracle Workforce Management is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Oracle Workforce Management:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Oracle Workforce Management Benefits and Insights

Why use Oracle Workforce Management?

Key differentiators & advantages of Oracle Workforce Management

Improved workforce visibility: Gain real-time insights into employee activity, schedules, and performance.
Enhanced scheduling capabilities: Optimize schedules based on demand, skills, and employee preferences.
Reduced labor costs: Minimize overtime and understaffing through efficient scheduling and workforce planning.
Improved employee engagement: Empower employees with self-service tools and flexible work arrangements.
Increased compliance: Ensure adherence to labor laws and regulations with automated compliance features.
Streamlined payroll processes: Automate time and attendance tracking for accurate and timely payroll processing.
Enhanced workforce analytics: Gain valuable insights into workforce trends and make data-driven decisions.
Improved communication and collaboration: Facilitate communication between employees and managers through a centralized platform.
Reduced administrative burden: Automate manual tasks and free up time for strategic initiatives.
Increased agility and responsiveness: Adapt quickly to changing business needs with a flexible workforce management solution.

Oracle Workforce Management Reviews

Average customer reviews & user sentiment summary for Oracle Workforce Management:

689 reviews

78%

of users would recommend this product

Oracle Workforce Management has a 'good' User Satisfaction Rating of 78% when considering 689 user reviews from 5 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Oracle Workforce Management reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Improved Visibility: Enables real-time insights into employee activity, schedules, and performance.
Optimized Scheduling: Creates efficient schedules based on demand, skills, and employee preferences.
Reduced Costs: Minimizes overtime and understaffing through efficient scheduling and workforce planning.
Empowered Employees: Provides self-service tools and flexible work arrangements, leading to increased engagement.
Simplified Compliance: Automates compliance tasks and ensures adherence to labor laws and regulations.

Cons

Complex Implementation: Some users find Oracle Workforce Management complex to implement and require extensive training.
Costly Ownership: The initial cost of purchasing and implementing Oracle Workforce Management can be high.
Learning Curve: The user interface can be complex and require significant training for users to become proficient.
Limited Customization: Some users find that Oracle Workforce Management lacks the flexibility to be customized to their specific needs.
Integration Challenges: Integrating Oracle Workforce Management with other systems can be complex and time-consuming.

Researcher's Summary:

While Oracle Workforce Management (OWFM) holds its ground against competitors with its comprehensive features and robust capabilities, user reviews paint a mixed picture. On the positive side, users praise OWFM's ability to boost workforce visibility and optimize schedules, leading to reduced costs and improved employee satisfaction. One user highlights, "Real-time insights help me make better decisions about staffing and scheduling," while another notes a 20% reduction in overtime expenses. Increased employee engagement is another highlight, as users appreciate the self-service tools and scheduling flexibility. However, OWFM also faces criticism for its complexity. Users find implementation and training demanding, and the steep learning curve can be challenging. Additionally, some find the software inflexible and lacking the customization options offered by competitors like Workday and UKG Workforce Central. This can be a deal-breaker for organizations with unique needs. The cost of OWFM is another point of contention. Users acknowledge its value but point out that the initial investment and ongoing maintenance costs are significantly higher than some competitors. Overall, while OWFM delivers undeniable benefits, its complexity and cost may deter some organizations. Ultimately, its suitability depends on weighing its strengths against its weaknesses and the specific needs of your organization.

Key Features

Global Absence Management: Enable local customization and best practices to manage absences globally, improving employee experience while saving costs and ensuring compliance.
Human Capital Management: Look into absence, payroll, global HR and time and labor in one centralized solution.
Analytics: Gain actionable insights about absence trends and areas of low productivity to reduce costs.
Real-Time Rules Engine: Validate time entry and calculate overtime and premium hours in real time. It can also be extended to use different data elements.
Hourly Work Accountability: Accounts for meals, breaks, premiums, penalties, schedules, holiday pay and more.
Scheduling: Plan business strategy with static schedules, holiday calendars, and shifts that are rotating, split or dynamic.
Data Entry: Make seamless data entries on a daily, weekly or monthly basis with drag-and-drop functionality and configurable time cards. Also, enter time or absence for a range of dates easily.
Incident Reporting and Management: Report incidents due to near misses and unsafe conditions with prebuilt templates and auto-populated fields. This helps prevent potentially costly incidents due to similar unsafe conditions in the future.
Collection of Compliance Data: Analyze data required for compliance to support regulatory reporting.
Safety Dashboard: Gain insights into KPIs with central dashboards to monitor progress for safety objectives and detect incident trends.
Workplace Protection: Ensure that HR and stakeholders are watchful of a spreading illness for timely reaction and safety measures.

Approach to Common Workforce Management Challenges

Inconsistent Scheduling and Visibility: Oracle Workforce Management offers centralized scheduling tools that ensure optimized workforce allocation and real-time visibility into employee activity and schedules.
Overstaffing and Understaffing: Leveraging AI-powered forecasting and predictive analytics, Oracle Workforce Management accurately predicts demand and optimizes staffing levels to avoid understaffing and minimize unnecessary costs associated with overstaffing.
Lack of Employee Self-Service: Employees can access self-service tools for viewing schedules, requesting time off, and managing their availability, leading to increased employee engagement and reduced administrative burden.
Complex Compliance Requirements: Oracle Workforce Management automates compliance tasks, ensures adherence to labor laws and regulations, and simplifies compliance audits.
Manual Time Tracking Errors: The integrated Time and Labor module automates time and attendance tracking, eliminating manual errors and streamlining payroll processes.
Limited Data Insights: Oracle Workforce Management provides comprehensive analytics dashboards and reports, enabling informed decision-making based on real-time workforce data.
Inefficient Communication: The platform facilitates communication between employees and managers through various channels, promoting collaboration and ensuring everyone is informed.
Lack of Flexibility: With flexible work arrangements and scheduling options, Oracle Workforce Management adapts to changing business needs and employee preferences.
High Administrative Costs: Automating manual tasks and streamlining processes, Oracle Workforce Management reduces administrative burden and frees up valuable resources.

Suite Support

A sliding scale of support packages are offered:

Sustaining Support: The most basic package includes 24/7 service requests, major product updates, as well as access to the My Oracle Support system and knowledge base.
Extended Support: Includes all “Sustaining” features as well as access to proprietary “Platinum” services.
Premier Support: Includes all previous services with the addition of certification with most new third-party products, which allows wider integration capabilities.

Email: Not specified.

Phone: Accessible through the My Oracle Support page once logged in.

Training: Options offered through Oracle University. Advanced learning and certification courses, guided learning courses, the Launchpad program and interactive learning experiences also available.

Tickets: Submit through the My Oracle Support interface.