Microsoft Teams Reviews & Pricing

by Microsoft Corp. | Founded 1975, Redmond, WA

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Overview Pricing Benefits Reviews Features

What is Microsoft Teams?

Industry Specialties: Serves all industries

Microsoft Teams is a leading unified communications-as-a-service (UCaaS) provider for businesses of all sizes. It provides voice, video conferencing, chat, instant messaging and file sharing options for enterprise collaboration. In addition to three-way PSTN calls, it enables auto-attendant, call parking, call transfer, do-not-disturb, e911 calling and simultaneous ringing. With direct call routing for existing carriers through SIP trunking, it eliminates the need to change phone service providers. It provides default on-hold music that can be customized through the powershell, as well as custom message setup for calls and voicemail. It also offers live screen sharing through chat for instant context.

Powered by Microsoft 365, its admin console enables account provisioning, assigning phone numbers, number porting, and reporting and analytics. With seamless escalation from group chat to video call, it enables in-call attendee management, screen sharing and chats. Available for all major browsers and Apple devices, it supports the current Android version and its previous three versions at any given time.

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User Sentiment

Based on 14359 reviews:

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Product Screenshots and Videos

Microsoft Teams Pricing

Based on our most recent analysis, Microsoft Teams pricing starts at $4 (Per User, Monthly).

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Starting From: $4
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Microsoft Teams is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Microsoft Teams:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Microsoft Teams Benefits and Insights

Why use Microsoft Teams?

Key differentiators & advantages of Microsoft Teams

Improve Collaboration: Stay connected with team members from any location at any time. Quickly access files and documents. Respond immediately to messages and join meetings with a single click.
Simplify Customizations: Enable news alerts based on location. Customize the workspace according to requirements. Integrate solutions like Google Drive and Dropbox.
Enhance Communication: Use the chat window to connect quickly with employees. Attach files to the chat and schedule meetings without leaving the window. Integrate with other products to avoid switching between applications.
Increase Productivity: Communicate efficiently with team members without sending or receiving emails. Reduce time lag with employees who may not access their emails regularly. Access essential files, documents, meetings and apps from a single workspace.

Industry Expertise

This software is best suited for enterprises, small and medium-sized businesses, freelancers and educational institutes.

Microsoft Teams Reviews

Average customer reviews & user sentiment summary for Microsoft Teams:

14359 reviews

85%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Microsoft Teams reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User-Friendly: The interface is easy to use and there is not much training required to navigate through the system, according to 84% of users.
Chat: According to 70% of users who reviewed this pro, the chat functionality is simple, it’s possible to view all chats simultaneously and the history remains forever.
Screen Sharing: About 79% of users who mentioned this pro said screen sharing functionality is quick to set up and works without lags.
File Sharing: Regarding this feature, approximately 75% of users said that it’s easy to share files during calls and various document sharing options are available.

Cons

Alerts/Notifications: Lack of reminders for meetings and inconsistent notifications, according to 70% of users who mentioned this aspect.
Speed And Performance: According to 69% of users who reviewed this con, the start time and overall speed is slow, there are sudden crashes, and the computer performance suffers.

Researcher's Summary:

Microsoft Teams is a chat-based platform that offers online meetings, document sharing, screen recording and chat and allows businesses to communicate effectively.

According to users who have tried this product, their alerts and notifications lack consistency. Slow speed and performance is another con witnessed by users. Most users appreciate user-friendliness. Screen sharing is another worthy function. In short, businesses scouting for a communication tool that is easy to learn can give it a try.

Key Features

Secure Virtual Meetings: Send an invite to video chat with anyone, at any time simply by sending a link to an active email address, member or not. Collaborate in real time with up to 250 people in a single meeting space.
Screen Recording: Record meetings in the cloud and share them with members later.
Messenger: Send chats before, after and during meetings directly to one person or create group chats to keep multiple people in the loop. Send gifs, emojis and stickers to personalize messages.
File Sharing: Access, share, edit, and co-author files and folders in real time securely from SharePoint, OneDrive and computers. Decide who has access to which files by granting permissions to specific groups, channels or individuals.
Interactive Webinars: Connect with customers by hosting live events and webinars. Simply create a new marketing event, fill out details of the meeting and select attendees who will receive a link to the event. Use customer journey features to track attendees, utilizing the available information and continue to track customer interactions.
Custom Backgrounds: Eliminate the need to hide background distractions by choosing from a myriad of screens to project while on a video call.

Limitations

At the time of this review, these are the limitations according to user feedback:

Difficult to set up in Apple products.
Navigation within a document set is clunky.
Need to improve navigation in the mobile app.
Video call quality needs to improve.
Virtual backgrounds are limited.

Suite Support

Receive support via online chat with a live agent on the vendor’s website.

Email: Submit a contact form on the vendor’s website.

Phone: 1 (800) 642-7676.

Training: Receive instructor-led training or access on-demand training and downloadable guides on the vendor’s website. Training is free and available to all.

Tickets: Not available.