OnTheClock Reviews & Pricing

by OnTheClock | Founded 2003, Clinton Township, MI

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Overview Pricing Benefits Reviews Features

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What is OnTheClock?

Industry Specialties: Serves all industries

OnTheClock is a small-business-oriented time clock program focused on affordability and accessibility. Scaled pricing based on company size offers a straightforward approach to payroll, paid time off requests and fulfillment, administrative shift organizing and employee tracking.

It allows for easy export of data to take to an accountant and integrates seamlessly with payroll providers. It also offers intuitive, customizable and convenient features suitable for small business owners.

PRICE

COMPANY SIZE

DEPLOYMENT

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User Sentiment

Based on 946 reviews:

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OnTheClock Pricing

Based on our most recent analysis, OnTheClock pricing starts at $3 (Per Employee, Monthly).

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Starting From: $3.45
Pricing Model: Per Employee, Monthly
Free Trial: Yes, Request for Free

Training Resources

OnTheClock is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for OnTheClock:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

OnTheClock Benefits and Insights

Why use OnTheClock?

Key differentiators & advantages of OnTheClock

Affordable and Non-Committal: Get a 30-day free-trial, competitive pricing and monthly contracts. No additional fees for setup and licensing. Absolutely free for companies of fewer than three employees.
Streamlined Tracking for Paid Time Off: Track paid time off with details like accrual and allotment. Admins can set up company policies and approve paid time off, as and when requested by employees within the system.
Time Theft Prevention: Utilize employee accountability methods to prevent “buddy punching” or remote punching, and ensure employee efficiency.
Easy Employee Management: Simplify employee organization through shift scheduling, project organization and real-time error corrections. Allow employees to leave notes for effective communication.
Straightforward and Simple: Get a user-friendly interface with suitable functionalities and avoid feature overload for daily usage.

Industry Expertise

OnTheClock’s simplicity fulfills most small businesses' basic needs by automatically handling time and attendance while accounting for location, hourly/salaried employees, and accrued/allotted paid time off. It serves more than 9,000 companies.

OnTheClock Reviews

Average customer reviews & user sentiment summary for OnTheClock:

946 reviews

94%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of OnTheClock reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User Friendly: Nearly 97% of the users who talk about ease of use note that the software is user-friendly.
Cost: Affordability is a great advantage of OnTheClock, as reported by approximately 92% of users who mention product pricing.
Time Tracker: Nearly 81% of users who refer to the product’s core functionality recommend it for accurate time tracking.
Customer Support: About 89% of users who mention customer support report that customer support is responsive and knowledgeable with a friendly demeanor.
Payroll: 60% of users who talk about payroll mention that payroll integrations are seamless and save a lot of time for users.
GPS-based Logins: Approximately 70% of users who refer to GPS-based logins note that the ability to track locations helps monitor remote and on-site employers.
Reports: Getting quick, detailed and customizable reports is a positive trait for nearly 58% of users who mention reporting.

Cons

Paid Time Off / Vacations: 52% of the users who mention paid time offs and vacations feature report that the feature is glitchy.
Alerts: Approximately 62% of users who refer to alerts note that the system fails to alert users if they miss clocking in or out, leading to errors in time cards.
Interface: A clunky interface with complicated navigation is one of the biggest drawbacks of OnTheClock, as mentioned by nearly 77% of the users who refer to it.

Researcher's Summary:

OnTheClock, a cloud-based time and attendance software, has established itself as a practical solution for businesses seeking efficient employee time management. User feedback from the past year highlights its strengths in simplifying payroll processes, ensuring accurate timekeeping, and addressing common pain points associated with manual time tracking. The software's features, such as GPS tracking, PTO management, and clock-in restrictions, have been praised for their ability to enhance accountability and streamline operations. For instance, businesses with multiple job sites or remote employees find the mobile app and GPS functionality particularly beneficial in verifying employee locations and preventing time theft.

However, some users have expressed concerns regarding OnTheClock's pricing structure and the perceived limitations in its feature set compared to more comprehensive workforce management systems. While OnTheClock excels in core time and attendance functionalities, it may not offer the same level of depth in areas such as scheduling, project management, or advanced reporting as some competitors. Businesses with complex scheduling needs or those requiring extensive integrations with other business systems might find alternative solutions better suited to their requirements.

Overall, OnTheClock is well-suited for small to medium-sized businesses across various industries that prioritize accurate time tracking, simplified payroll, and improved workforce management efficiency. Its user-friendly interface, affordability for smaller teams, and focus on core time and attendance features make it a valuable tool for streamlining operations and ensuring compliance with labor regulations.

Key Features

GPS Tracking: Ensure employee accountability through geo-fencing for clocking in and out and use the “Who’s In” feature to check who has clocked in/out from where on a given day and correct timecard mistakes.
Fingerprint Scanning: Ensure the identity of the employee punching in and out with a browser-supported biometric device.
Payroll Reporting: Integrate with leading payroll systems and export payroll reports and data in several formats such as Excel, CSV and PDF.
Web-Based: Access the system, view changes and corrections in real time and get nightly data backups on any device with web browsing capability. Get app support for both Android and iOS devices for ease of access.
Project Organizing: Organize projects with features like employee task selection and employee time tracking. Export project costing reports on completion.
Shift Scheduling: Streamline and visualize employee schedules with an easy-to-use, drag-and-drop interface, notify employees in real time and allow automated clock ins and clock outs with tethered paid/unpaid options.

Limitations

OnTheClock has some known issues that potential customers should be aware of before buying. These limitations include:

Approving time-off requests can be a bit difficult at times
Lacks employee performance management feature
The solution can’t integrate with ERP systems

Suite Support

OnTheClock offers business-hours support by phone and email/ticketing hybrid, with monitoring of both “for critical support.” It also provides live chat support. The site includes an FAQ page, along with a thorough help section.

Phone: Voice support can be attained at 888-753-5999 from 8 a.m. to 5 p.m. EST Monday – Friday. The vendor promises all calls are answered by an employee, not an automated answering service.

Email: No support email is provided, but customers can use the ticketing system as described below for assistance.

Training: The vendor’s website includes a “Help Topics” section, outlining the steps for setting up several different components of the program’s features. The site also includes a “Helpful Videos” page, demonstrating seven common actions the solution can handle, with a more extensive video library on its YouTube page.

Tickets: Customers can submit an email/ticket hybrid request through the website’s “Contact Us” page, which is assigned to a support specialist.

Cost of Ownership

License/Subscription Cost	Subscription-based pricing model: based on the number of employees per month Includes free admin/manager, free phone, email and chat support, free first month, phone app and no setup or cancellation fees Optional modules such as SMS (text) messaging and fingerprint readers are provided at an additional cost SMS (text) messaging: Costs $2/month to activate, plus 1 cent per sent SMS message Fingerprint reader: There is a 50 cent charge per employee that uses fingerprint punching per month, with a $5 flat monthly rate Offers a 10% discount for every referral, for 10 referrals or more, OnTheClock account becomes free. There are discounts for schools and education, government, and churches and nonprofits
Maintenance Cost	Included in the subscription fee Provides phone, email and chat support Standard hours: 8 a.m - 5 p.m. EST, Monday – Friday Phone messages are monitored 24/7/365 for critical support Email messages are monitored 24/7/365 for critical support
Installation/Implementation Cost	OnTheClock doesn’t charge any implementation, setup or admin/manager fee
Customization Cost	Cost varies depending on the functional requirements and modules added
Data Migration Cost/Change Management/Upfront Switching Cost	Cost varies depending on the amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing and new system
Recurring/Renewal Costs	Cost is included in the monthly subscription fee based on the number of users, add-ons and customizations