Updox Reviews & Pricing

by Updox | Founded 2009, Dublin, OH

Analyst Rating

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Categories:

Telehealth Platforms
HIPAA Compliant Video Conferencing Software
Patient Engagement Software
Patient Portal Software
Telemedicine Software
Telepsychiatry Software
...

What is Updox?

Industry Specialties: Telemedicine

Updox provides virtual and in-person care solutions to patients and healthcare practices. It offers secure messaging, patient portals, online scheduling and eSignatures all in one place, making it easier for patients to get in touch and for you to manage every aspect of their care.

Patients can schedule appointments and pay bills online, saving you time on admin tasks. It also connects with many different electronic health record (EHR) systems, so you don't have to enter information twice.

Users appreciate Updox's helpful customer support team and user-friendly interface. Based on the size of your practice and specific requirements, Updox offers four pricing plans. To learn more, schedule a call with a consultant.

Pros

Easy to use
Intuitive interface
Patient self-service
EHR integration
HIPAA compliant

Cons

Occasional glitches
Limited customization
Cost can be high
Learning curve
Limited reporting

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment i

Based on 214 reviews:

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Product Screenshots and Videos

#7

Updox is ranked #7 in the Telehealth Platforms product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Updox Pricing

Based on our most recent analysis, Updox pricing starts at $50 (Per Provider, Monthly).

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Starting From: $50
Pricing Model: Per Provider, Monthly
Free Trial: No

Training Resources

Updox is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Updox:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Updox Benefits and Insights

Why use Updox?

Key differentiators & advantages of Updox

Secure Communication: Remotely communicate with patients and colleagues using secure video and text-based chat functions, which comply with HIPAA requirements. This eliminates the need for continuous phone communication, allowing users to communicate in real time when necessary.
Boost Patient Engagement: Build patient trust and increase loyalty through HIPAA-compliant texting, secure video chat and other convenient communication tools. This leads to better engagement and improved healthcare outcomes.
Simplify Document Management: Streamline your workflows by editing, signing and commenting on documents directly within the platform. Add tags and automatically route documents to save time.
Ensure Data Security: Protect your patients' personal health information with advanced encryption, both at rest and in transit.
Integrate Smoothly: Securely connect with tools within the Updox ecosystem, integrated solutions or external partners for efficient data sharing.

Industry Expertise

Caters to telemedicine clinics and hospitals of all sizes.

Updox Reviews

Average customer reviews & user sentiment summary for Updox:

214 reviews

92%

of users would recommend this product

Updox has a 'excellent' User Satisfaction Rating of 92% when considering 214 user reviews from 2 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Updox reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy Access to Care: Provide patients the care they need from the comfort of their homes. Serve clients who have mobility issues or live far away from medical facilities.
Focus on Patients: Allow patients to connect with doctors and get the information they need to be more involved in their own healthcare.
Better Care Delivery: Doctors can use telemedicine software to give patients more complete and personalized care. They can monitor their patient’s health and recovery levels, and provide feedback in real time.
Cost-Efficiency: Patients don’t need to travel long distances to see their doctor in person, leading to higher cost savings.

Cons

Connection Issues: Sometimes, telemedicine software has glitches, such as spotty connections, fuzzy video or launch delays, leading to interrupted or incomplete appointments.
Incomplete Diagnosis: Unlike in-person visits, the software might not give doctors all the information they need. This can make it hard to figure out exactly what's wrong with patients and create the best treatment plan.
Limited Personalization: Telemedicine visits can sometimes feel less personal than seeing your doctor face-to-face, which might leave patients feeling disconnected or alone.

Researcher's Summary:

Updox receives generally positive feedback from users, particularly in the areas of security, patient engagement, and workflow efficiency. Many users praise its seamless integration with existing EHR/PMS systems, simplifying appointment scheduling and communication. One user stated, "Updox has streamlined our telehealth workflow tremendously. We can now schedule, conduct, and document visits all within one platform." Another strength of Updox is its emphasis on patient engagement. Patients appreciate the convenience of secure messaging, online appointment booking, and access to medical records. "Updox has made it so much easier to communicate with my doctor," shared a patient. "I can send messages, schedule appointments, and even view my test results online." However, some users have reported a steeper learning curve compared to other telehealth solutions and limitations in customization options. Additionally, occasional technical issues and challenges with customer support have been mentioned. One user commented, "Updox took a bit longer to learn than other platforms I've used, and I wish there were more customization options available." Overall, Updox appears to be a strong contender in the telehealth space, particularly for larger healthcare organizations. Its robust features, commitment to security, and focus on patient engagement make it a compelling option for those seeking a comprehensive solution. However, potential users should be aware of the steeper learning curve and limited customization options before making a decision. When compared to competitors like Doximity and Kareo Telehealth, Updox seems to set itself apart with its broader range of features and emphasis on patient engagement. Doximity primarily focuses on secure communication, while Kareo Telehealth offers a more basic telehealth experience. Updox's ability to integrate with various EHR/PMS systems and provide features like secure document sharing and e-signatures also gives it an edge. Ultimately, the best telehealth solution depends on individual needs and priorities. Updox's strengths in security, patient engagement, and workflow efficiency make it a strong option for those seeking a comprehensive platform. However, users should be aware of the learning curve and limited customization options before making a decision.

Key Features

Video Chat: Connect anytime, anywhere with patients using HIPAA-compliant Video Visits. Host group calls (up to 19 participants), including care teams, family or staff. Mimic in-person visits with a virtual waiting room, capture screenshots, share your screen and take notes directly within the video call.
Payment: Reduce the amount of time it takes to receive payment while easing the process for patients by using included payment options.
Electronic Fax: Enable users and patients to sign important documents virtually with digital fax functionality, limiting the need for in-person contact. Such tasks can be completed on any device, providing a convenient and simple option for all parties involved.
Digitized Forms: Boost office efficiency and reduce time spent on manual data tasks with electronic forms. Organize, store and retrieve important documentation digitally.
Patient Portal: Ensure round-the-clock access to all important information a patient may need. Patient can use the portal as a hub for making payments, accessing medical records and receiving notifications about appointments and other vital information.
Direct Messaging: Tap into a network of healthcare professionals to securely communicate with other providers.
Reminders: Minimize cancellations and missed appointments, along with time and money lost, through personalized patient reminders.
Targeted Broadcasting: Save time and effort using the broadcast function to disseminate information among clientele. Specify limitations by choosing certain demographics, so patients receive relevant information without being bombarded by every announcement.

Approach to Common Challenges

Increasing Patient Engagement: Updox provides an easy-to-use interface and patient portal, making it simple for patients to schedule appointments, communicate with providers and access their medical records.
Eliminating Technical Barriers: Updox smoothly integrates with your current EHR system and offers secure video conferencing that works on different devices. This ensures easy access to the platform and fits right into your existing workflow.
Protecting Patient Information: The software is HIPAA-compliant and uses strong encryption to keep patient information safe and private.
Delivering High-Quality Care: Updox helps you provide healthcare services from afar with secure remote diagnostics, tools for real-time teamwork and features designed specifically for telehealth.

Cost Of Ownership

Frequently asked questions regarding Updox pricing include:

Q: How much does Updox cost per month?

A: Updox offers multiple plans with different features and pricing, so the exact cost per month varies based on your specific needs. However, estimates suggest a starting price of around $50 per user per month for basic features, with the potential to increase depending on additional functionalities and user count.

Q: Are there any upfront costs or hidden fees associated with Updox?

A: While Updox doesn't explicitly mention upfront costs, some users report implementation fees depending on the complexity of their setup. Additionally, some add-on features and services might incur additional charges beyond the base plan.

Q: How can I compare Updox pricing to other Telehealth solutions?

A: Comparing Updox pricing directly with competitors is challenging due to varying features and pricing structures. However, resources like Capterra and GetApp offer comparative analysis tools and user reviews that can help you evaluate Updox's cost-effectiveness against alternatives based on your specific needs and budget.

Limitations

At the time of this review, these are the limitations according to user feedback:

Voicemails do not get uploaded in the system.
Building forms is tedious.
Doesn’t auto-populate fax numbers.

Demo Resources

Resources that provide Updox demo insights include:

Interactive Demo Environment: Explore the Updox platform firsthand through an interactive demo environment. This self-guided experience allows you to navigate key features and functionalities at your own pace.
Product Overview Webinar: Attend a live or on-demand webinar hosted by Updox experts. These webinars provide a comprehensive overview of the platform's capabilities and benefits.
Case Studies: Read real-world success stories from Updox customers across various industries. These case studies showcase how Updox has helped organizations improve their communication workflows and achieve their business goals.
Industry-Specific Demos: Explore Updox solutions tailored to your specific industry. These demos highlight features and functionalities relevant to your unique needs and challenges.
Free Trial: Sign up for a free trial and experience the power of Updox firsthand. This is the best way to get a hands-on feel for the platform and see how it can benefit your organization.

FAQs

Frequently asked questions regarding Updox include:

Q. How secure is Updox?

A. Updox prioritizes data security with industry-standard encryption, HIPAA compliance and multi-factor authentication. Additionally, Updox regularly conducts security audits and penetration testing.

Q. Does Updox integrate with my existing EHR/PMS system?

A. Updox offers seamless integration with numerous EHR/PMS systems, allowing for streamlined data exchange and workflow optimization. The Updox Knowledge Base provides a comprehensive list of compatible systems.

Q: How quickly can I implement Updox?

A. Updox implementation timelines vary based on individual requirements. However, the user-friendly platform and dedicated onboarding team ensure a smooth and efficient implementation process, typically within weeks.

Q: What type of support does Updox offer?

A. Updox provides comprehensive support through various channels, including email, phone, live chat and a knowledge base. Additionally, dedicated customer success managers offer personalized guidance and support throughout your Updox journey.

Q: What are the benefits of using Updox over other communication solutions?

A. Updox goes beyond basic communication by offering a unified platform for patient engagement, secure messaging, eSignatures and more. This centralized hub simplifies administrative tasks and enhances patient communication and engagement.

Q: How does Updox improve the patient experience?

A. Updox empowers patients with convenient communication channels, secure access to medical records and self-service options. This promotes patient engagement and satisfaction, and improves the overall healthcare experience.

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