IBM Sterling Reviews & Pricing

by IBM | Founded 1911, Littleton, MA

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What is IBM Sterling?

Industry Specialties: Serves all industries

IBM Sterling is an open, integrated platform that leverages advanced technologies like AI and blockchain to connect with the supplier ecosystem. It provides real-time insights, end-to-end visibility and recommended measures to transform interruptions into customer engagement, profit and growth opportunities.

It offers support for supplier, inventory and order management. Users can build smarter business networks using business process improvement, supply chain visibility, supplier collaboration, manufacturing solutions, order fulfillment and retail solutions. It also supports B2B collaboration to fulfill ongoing business demands, minimize complexity and reduce costs.

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User Sentiment

Based on 47 reviews:

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IBM Sterling Pricing

Based on our most recent analysis, IBM Sterling pricing starts at $80 (Monthly).

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Starting From: $80
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

IBM Sterling is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for IBM Sterling:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

IBM Sterling Benefits and Insights

Why use IBM Sterling?

Key differentiators & advantages of IBM Sterling

Evolve Business Processes: Maintain business continuity, reduce operational silos, respond to market disruptions and mitigate risks with intelligent workflows. Improve interactions between people, data and processes through its experts and reduce inventory costs with process improvements.
Improve Visibility: Supply chain stakeholders can access data related to inventory, order processes, delivery and potential disruptions. Improves customer service, assists with regulatory directives and mitigates interruptions affecting supplier inventory levels and product delivery with advanced insights.
Supplier Collaboration: Streamline collaboration to drive efficiencies, increase supplier satisfaction, resolve disruptions for procure-to-pay transactions and order-to-cash with supplier collaboration solutions and global business networks. Quickly respond to supplier issues with embedded AI capabilities like cycle time prediction, anomaly detection and next-best-action recommendations.
Deliver Customer Promises: Track orders from inception to delivery, manage data and processes and gain visibility into all orders throughout channels. Offers various solutions that include order management, order fulfillment, inventory management and digital store operations.
Enhance Manufacturing Management: Innovate supply chain management by transforming outdated processes, uncovering hidden insights and delivering superior customer experience with automation, IoT, AI and blockchain. It helps avoid disruptions, improve visibility, respond quickly and streamline planning and optimization.
Retail Technology Services: Evolve the shopping experience with advanced retail solutions for fulfilling digital demands. Revitalize customer engagement by delivering omnichannel marketing messages and offers tailored to the customer base. Minimize disruptions to the supply chain through various retail technology solutions.

Industry Expertise

IBM Sterling Supply Chain Suite is a dynamic platform that helps address business and development priorities. It serves varied industries that include aerospace and defense, banking and financial markets, automotive, education, electronics, energy and utilities, government, healthcare, metals and mining, manufacturing and more.

IBM Sterling Reviews

Average customer reviews & user sentiment summary for IBM Sterling:

47 reviews

84%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of IBM Sterling reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Integration: It supports integration with multiple external systems, as noted by 88% of reviewers who mention integration.
Customization: It offers highly customizable tools and features, as observed by 50% of the users who refer to reports.
Ease of Use: It offers a flexible platform that is easy to use, manage and modify, as noted by all the reviewers specifying ease of use.

Cons

Learning Curve: It is complicated to understand and involves a steep learning curve, as stated by 57% of the users who report learning curve.
Interface: Over 50% of reviewers that mentioned the interface stated that the interface is not user-friendly and intuitive.
Resource-Intensive: It consumes a large amount of system resources, as observed by all reviewers referring to system resource utilization.
Implementation: Around 67% of the users who specified implementation report that the deployment and implementation process is cumbersome.

Researcher's Summary:

IBM Sterling is a flexible and easy-to-use supply chain suite that helps its customers build dynamic and smarter business networks. It has a highly customizable platform and supports comprehensive integration capabilities with various external systems. Many reviewers have noted that it does not have an intuitive user interface, and the implementation process can be cumbersome. It involves a steep learning curve, and users find it complicated to understand. It also consumes a large amount of system resources, making it slow sometimes.

Key Features

Business Network: Offers cloud-based and security-rich connectivity with suppliers, partners and customers. Ensure timely order deliveries with real-time intelligence and recommendations through AI capabilities. Provides multi-party visibility of digital events throughout the supply chain via blockchain, empowering transparency and trust.
Food Trust: Connects participants through an immutable, permissioned and shared record of processing details, food provenance, transaction data and more through its collaborative network. Trace the location and status of food products, including essential details like multi-ingredient and farm-store view.
Visibility Insights: Optimize performance by correlating data from disparate and siloed systems, creating digital playbooks and capturing organizational knowledge. Accelerate time to value, get intelligent insights, manage inventory and mitigate disruptions to meet demand through the inventory control tower. Supply chain intelligence services help boost data integration by developing purpose-built control towers using a control tower solution blueprint.
TradeLens Platform: Gain access to a supply chain and logistics network with over half of the global container shipping volume data coverage through an interconnected supply chain partners system. Every shipment party can access their information and all transactions’ audit trails using its permission matrix. Offers services and apps developed by TradeLens and third parties to accelerate innovation and value creation.
Trust Your Supplier: Identify, onboard and manage qualified suppliers through a blockchain-based solution. It helps expedite supplier onboarding, lower procurement operating costs, reduce compliance risk, speed new supplier assessments, access verified data and streamline insight sharing.
Business Transaction Intelligence: Provides insights into B2B transaction lifecycles. Offers multi-part shared transaction visibility and empowers users with real-time visibility and self-service. Prevents potential risks by giving discrepancy alerts on B2B transaction anomalies.
Transaction Manager: Automates manual B2B transactions and helps save money and time by cutting costs, reducing errors and elevating user satisfaction with customers, non-EDI suppliers and other trading partners. Gain unified visibility throughout supply chain partner transactions and onboard non-technical trading partners.
Document Conversion Services: Converts manual transactions and non-structured documents like email, pdf and fax into EDI or other structured formats. Provides various features, including advanced OCR to read images, customized exception handling, multiple language support and ICR technology to recognize handwriting.
Order Management: Ensures omnichannel order fulfillment by combining inventory and delivery visibility, multichannel order aggregation and service availability in a single platform. It helps customize monitoring and alerts, take immediate actions on capacity, deliver order promises with intelligent fulfillment and use reverse logistics to track inventory.
Fulfillment Optimizer with Watson: Enhance existing order management systems and minimize cost-to-serve with cognitive analytics engine. Retailers can utilize store capacity, balance protecting margins and meet delivery expectations, increasing profits.
Inventory Visibility: Explore product highlights and find use-case specific solutions. Users can personalize dashboards, balance inventory across channels, track inventory velocity, enable drop shipping, leverage autoscaling, get real-time views with the Cassandra database, Akamai gateways and more.
Store Engagement: Gain inventory, customer and order data view through an intuitive user-interface, accessible from mobile devices and sales counters. Provides cross-sell and up-sell recommendations, enables flexible fulfillment options, helps standardize processes for task and inventory management and manages returns throughout channels using purpose-built tools.

Limitations

User feedback indicates the following limitations of IBM Sterling, as of the time of this review:

It involves a steep learning curve.
The implementation process can be cumbersome.
Interface is not user-friendly and intuitive.
It utilizes a large amount of system resources.

Suite Support

Email: Email support isn’t mentioned. However, users can submit a form on its website to connect with an expert to discuss challenges.

Phone: For any assistance, call 800-426-4968 or submit a contact form on its support portal.

Training: It provides various training avenues, including a knowledge center, videos, case studies, user community and blogs.

Tickets: Customers can sign in on the IBM service request application to open and update service requests online. Problem ticketing can be initiated for cloud and SaaS products on its client success portal.