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#7

TextUs is ranked #7 on the top 10 SMS Marketing Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

TextUs Pricing

Based on our most recent analysis, TextUs pricing starts at $250 (Monthly).

Price
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Starting From
$250
Pricing Model
Monthly
Free Trial
No

Training Resources

TextUs is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for TextUs:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

TextUs Benefits and Insights

Why use TextUs?

Key differentiators & advantages of TextUs

  • Enhanced Communication: TextUs allows businesses to engage with clients and customers through direct, personalized text messaging, fostering stronger relationships and improving customer satisfaction.
  • Increased Response Rates: Text messaging typically sees higher open and response rates compared to emails, ensuring your messages are seen and acted upon promptly.
  • Time Efficiency: Automating routine communications with TextUs saves time for your team, allowing them to focus on more complex tasks and strategic initiatives.
  • Improved Customer Engagement: By reaching customers on a platform they frequently use, TextUs helps maintain ongoing dialogue and engagement, leading to better customer retention.
  • Seamless Integration: TextUs integrates with various CRM systems, streamlining workflows and ensuring that all customer interactions are logged and accessible in one place.
  • Scalable Communication: Whether you're a small business or a large enterprise, TextUs scales to meet your communication needs, supporting growth without compromising service quality.
  • Real-Time Conversations: Engage in real-time text conversations, allowing for immediate feedback and resolution of customer queries, enhancing the overall customer experience.
  • Cost-Effective Solution: Compared to traditional communication methods, TextUs offers a more affordable way to reach a large audience without sacrificing message quality or impact.
  • Enhanced Team Collaboration: With features like shared inboxes, teams can collaborate more effectively, ensuring consistent and coordinated communication efforts.
  • Data-Driven Insights: TextUs provides analytics on message performance, enabling businesses to refine their communication strategies based on real-world data.
  • Compliance and Security: TextUs ensures that all communications adhere to industry regulations, protecting both your business and your customers' data.
  • Personalized Customer Experience: Tailor messages to individual customer needs and preferences, enhancing the relevance and impact of your communications.
  • Flexibility and Mobility: Access TextUs from any device, allowing your team to manage communications on-the-go and ensuring no message goes unanswered.
  • Streamlined Recruitment Process: For staffing and recruitment firms, TextUs accelerates candidate engagement, reducing time-to-hire and improving candidate experience.
  • Brand Consistency: Maintain a consistent brand voice across all text communications, reinforcing brand identity and trust with every message sent.

Industry Expertise

TextUs is a business texting platform that specializes in helping sales, recruiting, and customer service teams communicate with their clients, candidates, and customers. It is best suited for businesses that want to improve their lead response rates, streamline their sales processes, and enhance their communication with potential employees.

Synopsis of User Ratings and Reviews

Based on an aggregate of TextUs reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Fast and Efficient: Enables rapid communication and responses, surpassing email in speed.
  • Seamless Integrations: Connects with popular ATS and CRM platforms like JobDiva and HubSpot, streamlining workflows.
  • User-Friendly Interface: Offers an intuitive design that's easy to navigate, making it suitable for businesses of all sizes.
  • Customizable Solutions: Provides options for white-labeling and tailoring the platform to specific business needs.

Cons

  • Limited Texting Features: Users have expressed frustration with the texting functionality being somewhat restricted, lacking some advanced features they need.
  • Software Glitches: Occasional software glitches have been reported, which can disrupt workflows and cause frustration for users.
  • Slow Loading Times: Some users have reported experiencing slow loading times within the platform, impacting their productivity and user experience.
  • Number-Related Issues: There have been mentions of problems related to phone numbers, potentially affecting message delivery or user setup.

Researcher's Summary:

How do you spell "faster sales cycle" in two words? TextUs. Users praise TextUs for its speed and efficiency, allowing for quicker responses than traditional phone calls, which is crucial in today's fast-paced business world. The platform's ability to centralize contact management and conversations is also highlighted, streamlining internal communications and SMS marketing campaigns for greater organization and efficiency. Users particularly appreciate its integration capabilities with popular tools like JobDiva and Greenhouse, simplifying workflows and boosting productivity for recruiters.

However, some users desire more diverse features and more comprehensive customer support. For example, one user expressed frustration with the character limit on text blasts, especially when personalization takes up valuable space. Another user pointed out the lack of multiple inboxes or folders, making organizing messages difficult. These limitations suggest that while TextUs excels in its core functionality, it could benefit from expanding its feature set and support services to cater to a wider range of user needs and preferences.

In conclusion, TextUs is best suited for sales, recruiting, and customer service teams prioritizing speed and efficiency in their communication. Its strengths lie in its fast response times, centralized communication management, and seamless integrations, making it a valuable asset for businesses aiming to accelerate their sales and hiring processes. However, its limited features and customer support might pose challenges for businesses requiring more comprehensive solutions.

Key Features

Notable TextUs features include:

  • Two-Way Messaging: Engage in real-time conversations with customers, allowing for immediate responses and interactive communication.
  • Message Templates: Create and save frequently used messages to streamline communication and ensure consistency across your team.
  • Group Messaging: Send messages to multiple recipients at once, making it easy to coordinate with teams or reach out to large customer segments.
  • Scheduled Messages: Plan and schedule messages to be sent at a later time, ensuring timely communication without manual intervention.
  • Analytics Dashboard: Access detailed metrics on message delivery, response rates, and engagement to measure the effectiveness of your campaigns.
  • CRM Integration: Seamlessly integrate with popular CRM systems like Salesforce, allowing for synchronized data and streamlined workflows.
  • Customizable Signatures: Add personalized signatures to your messages, enhancing professionalism and brand consistency.
  • Opt-Out Management: Automatically handle opt-out requests to ensure compliance with communication regulations and maintain customer trust.
  • Message Archiving: Store and retrieve past conversations easily, providing a comprehensive communication history for reference.
  • Mobile App: Access TextUs on the go with a mobile app, ensuring you can manage communications from anywhere.
  • Click-to-Text: Enable website visitors to initiate text conversations directly from your site, enhancing customer engagement and support.
  • Custom Fields: Use custom fields to personalize messages with specific customer information, making interactions more relevant and impactful.
  • Team Collaboration: Share conversations and collaborate with team members within the platform, ensuring cohesive and coordinated communication efforts.
  • Message Prioritization: Highlight and prioritize important messages to ensure critical communications are addressed promptly.
  • Compliance Tools: Utilize built-in tools to ensure your messaging practices adhere to industry regulations and standards.
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