Diligent Reviews & Pricing

by Diligent | Founded 1994, New York City, NY

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Overview Pricing Benefits Reviews Features

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What is Diligent?

Industry Specialties: Serves all industries

Diligent is a cloud-based vulnerability management platform designed to meet modern-day security demands. Integrated risk management capabilities automate the entire process – from discovery and assessment to treatment and documentation. Cover as much ground as possible with clearly delineated risk owners. The governance reviews and flags any issues within a company’s corporate record for immediate remediation.

The compliance management module offers workflows to check for conflicts, fraud, bribery and regulatory noncompliance. Comes with interactive dashboards for real-time updates on current compliance status. It includes an auditing program, internal audit controls, SOX reporting, and IT and performance auditing functionalities. Connect to any data source for complete visibility into related processes.

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Diligent Pricing

Based on our most recent analysis, Diligent pricing starts at $5,000 (Annually).

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Starting From: $5,000
Pricing Model: Annually
Free Trial: Yes, Request for Free

Training Resources

Diligent is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Diligent:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Diligent Benefits and Insights

Why use Diligent?

Key differentiators & advantages of Diligent

Efficient Governance: Simplify governance with real-time access to processes, industry and competitor data, and company-wide communications.
Actionable Data: Find the information to act on ESG promises by collecting and analyzing ESG and sustainability data from a large network. Benchmark company performance against internal and external frameworks to find areas of improvement.
Adaptable Platform: Adapt to the evolving risk landscape by customizing everything from risk libraries and controls to dashboards and reports. Always be prepared for any change.
Promote Workplace Ethics: Discourage unethical and illegal practices by actively monitoring fraud, bribery and noncompliance.
Have Data On Hand: Set up automated workflows to track KPIs and KRIs. Make critical business decisions using consolidated audit data.

Industry Expertise

Designed to help with governance, risk and compliance in all industries, particularly financial, healthcare, telecommunications, IT, energy, manufacturing and retail.

Synopsis of User Ratings and Reviews

Based on an aggregate of Diligent reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Centralized Platform: Provides a single location for managing audits, risks, policies, and incidents, which streamlines workflows and enhances collaboration.
Compliance Management: Offers tools and features to help organizations adhere to industry regulations and internal policies, reducing compliance risks.
Risk Assessment: Enables users to identify, assess, and prioritize risks, facilitating proactive risk mitigation strategies.
Reporting and Analytics: Generates comprehensive reports and dashboards, providing insights into risk and compliance performance.
Third-Party Risk Management: Helps organizations assess and monitor the risks associated with third-party vendors and suppliers.

Cons

Steep Learning Curve: Diligent's interface can be overwhelming for new users due to its extensive features and functionalities. This complexity can lead to a longer onboarding process and require additional training resources.
Customization Challenges: Adapting Diligent to specific workflows or unique risk management requirements can be difficult. The platform's rigidity may limit flexibility and hinder seamless integration with existing systems or processes.
Cost Considerations: Diligent's pricing structure can be a barrier for smaller organizations or those with budget constraints. The subscription fees and potential additional costs for implementation or support services may require careful financial evaluation.

Researcher's Summary:

Diligent emerges as a robust governance, risk, and compliance (GRC) platform, streamlining board management, entity management, and more. Users consistently praise its intuitive interface and user-friendly design, making navigation and adoption seamless for teams of all technical backgrounds. Diligent's strength lies in its comprehensive suite of features, encompassing everything from board meeting management and secure document sharing to real-time collaboration tools and data-driven insights. The platform's ability to centralize critical information and automate routine tasks empowers organizations to enhance efficiency and make informed decisions. Furthermore, Diligent's robust security measures and compliance certifications instill confidence in users regarding data protection and regulatory adherence.

However, some users note that Diligent's extensive feature set can initially feel overwhelming, requiring dedicated training and support to fully leverage its capabilities. Additionally, while Diligent offers a range of integrations with third-party applications, some users express a desire for more extensive integration options to further streamline workflows. Cost considerations also arise, as Diligent's pricing structure may pose challenges for smaller organizations or those with limited budgets.

Diligent distinguishes itself through its commitment to innovation and customer-centricity. The platform continuously evolves with regular updates and enhancements based on user feedback, ensuring it remains at the forefront of GRC technology. Diligent's dedicated customer support team is highly responsive and knowledgeable, providing timely assistance and guidance to users. This focus on user experience and continuous improvement sets Diligent apart from competitors and fosters long-term customer loyalty.

Diligent is best suited for mid-sized to large organizations, particularly those operating in highly regulated industries or with complex governance structures. Its comprehensive features, scalability, and security make it an ideal choice for organizations seeking to enhance GRC practices, improve board effectiveness, and mitigate risks. Diligent's ability to streamline processes, centralize information, and provide data-driven insights empowers organizations to make informed decisions, drive growth, and achieve their strategic objectives.

Key Features

Risk Management: Create a centralized risk register for the entire organization and implement automated workflows to identify, assess and neutralize all recorded risks.
- Integrated Risk: Continually integrate and analyze available data sets to address vulnerabilities in real time. Use data visualizations, dashboards and reporting to make data-driven decisions concerning critical threats. Connect existing data to assign risk scores.
- Enterprise Risk: The ERM module provides risk detection and response, compliance and reporting capabilities. Use existing best-practice risk and control libraries or customize to keep up with regulatory standards. Improve stakeholder engagement with data visualizations and storyboarding and discover errors, omissions and anomalies.
- IT Risk: Access preconfigured workflows to get visibility into exploits and vulnerabilities. Automate repetitive processes and customize existing workflows to adapt to changing needs.
- Third-Party Risk: Use storyboards, data visualizations, reports and analytics to identify and prioritize critical risks. Integrate third-party information across the system to streamline contract negotiations. Categorize vendors based on impact, exposure and risk and centralize all data on the inventory of third parties.
Modern Compliance: Perform conflict checks, fraud and bribery inspections, and regulatory non-compliance inspections. Create microlearning resources to provide visibility into compliance and create an ethical workplace atmosphere.
Governance: Conduct digital and in-person board, committee and leadership meetings, and manage entities, subsidiaries and corporate records. Set up custom corporate compensation plans and keep tabs on brand effectiveness and reputation. Automatically flag any issues for immediate resolution.
Audit Management: Set up automated workflows to track KPIs, KRIs, control processes and audit tasks. Customize audits according to the company’s needs. Use data visualization to describe performance to external auditors and regulators. Identify areas of concern and perform remote audits.
- Internal Controls: Optimize the control testing process with automated workflows and data integration from third-party apps like Salesforce, SAP and Concur. Consolidate risk data from existing frameworks and external sources to build risk and control libraries.
- Financial Reporting: Access plug-and-play dashboards designed for SOX reporting. Run audits, share results and notify stakeholders with a single button. Standardize SOX, UK SOX and J-SOX reporting with pre-existing SOX templates.
- IT Audit: Get complete visibility over key IT controls and activities. Eliminate bottlenecks and duplication with automated workflows, best-practice work papers and centrally accessible risk and control libraries.
- Performance Audit: Monitor public sector programs for incidents of waste, abuse and transactional fraud. Streamline audits with access to .gov content frameworks and toolkits.

Suite Support

The customer service team provides round-the-clock assistance throughout the year.

Email: [email protected].

Phone: (973) 939-9381 or (866) 262-7326.

Training: Provides one-on-one product training – both in-person and remote. Clients can choose from a range of onboarding modules for minimum time to market.

Tickets: Log in to the help center to submit a ticket.