ClickUp Reviews & Pricing

by ClickUp | Founded 2017, San Diego, CA

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What is ClickUp?

Industry Specialties: Serves all industries

ClickUp is an all-in-one cloud-based solution designed to help users streamline project cycles with collaboration, customization and visibility. It allows you to assign comments and tasks to specific team members or groups of team members and view time spent on those tasks. Other collaboration features include reminders, docs, calendars, goals, scheduling and an inbox.

An activity stream displays tasks in real time in the order of their creation and completion. Businesses can configure team-specific notifications while viewing projects on an Agile dashboard. It sends alerts to relevant employees in a discussion thread while allowing them to edit and post comments. You can create a personalized workspace with no-code automations, customizations for statuses, fields and views and ClickApps.

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User Sentiment

Based on 15441 reviews:

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ClickUp Pricing

Based on our most recent analysis, ClickUp pricing starts at $7 (Per User, Monthly, Freemium).

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Starting From: $7
Pricing Model: Per User, Monthly, Freemium
Free Trial: Yes, Request for Free

Training Resources

ClickUp is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ClickUp:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ClickUp Benefits and Insights

Why use ClickUp?

Key differentiators & advantages of ClickUp

Customize Your Workspace with ClickApps: Create a personalized environment for your business by enabling ClickApps for specific spaces or the entire organization. Enable apps like time tracking, custom fields, dependency warnings, time estimates and sprints. We loved the custom fields with multiple drop-downs for statuses and teams and the dependency warnings, so nothing slips through the cracks.
Create No-Code Automations and Workflows: Click on the Automations tab on the right-hand side of your screen to create your own custom automations using prebuilt templates with conditions, actions and triggers or build your own. We tested building our own workflow automation for status changes with more than one action and found it was simple to execute.
Collaborate Better via Various Channels: Communicate more efficiently via comment threads in the card, user mentions, screen recordings, native docs and group chats. We appreciated the accountability of comment threads and how you can assign comments to users that show up differently from a regular mention. The ability to link internal documents and add checklists to cards is a great way to enforce processes and brand guidelines — a big plus in our eyes.
View Projects in Multiple Ways: Set up multiple views for each of your spaces so you can zoom in a particular step in your project or get an overview of your progress. We liked the variety of views, including Kanban, list and calendar, and also that you can pin certain views, say urgent tasks, so it’s front and center for all team members.

Industry Expertise

ClickUp is designed for businesses of all sizes in all industries. According to their website, they serve over two million teams across the globe.

ClickUp Reviews

Average customer reviews & user sentiment summary for ClickUp:

15441 reviews

94%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of ClickUp reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy To Use: Reviewers appreciated how easy the solution was to use and set up, even without extensive training or customer support.
Customization: Extensive customization options like task views, priority levels, color coding, and automations to create a unique product for their specific team were a plus for many users.
Collaboration: Users liked how easy it is to collaborate by assigning tasks, subtasks, comments and due dates with automated email notifications.

What Users Like

Versatility: “ClickUp lets you tailor tasks, projects, and views down to the smallest detail, which was perfect for our team since each project can look totally different. For example, we used its automation features to auto-assign tasks when certain stages were reached, which cut down on a ton of back-and-forth and kept everyone aligned.” - Victor André Enselmann, Founder of digital marketing firm Modeva
Centralization and Collaboration: “With offices across major U.S. cities, aligning everyone can be challenging. However, ClickUp’s customizable dashboards allow each team to organize tasks based on project demands while keeping a high-level view of overall progress. This flexibility has significantly reduced the back-and-forth between teams, saving time and ensuring that our large-scale projects stay on track.” - Steve Morris, Founder and CEO of NEW MEDIA

Cons

Cost: Reviewers mentioned expensive renewal fees after the free trial and upselling.
Learning Curve: Users noted it takes time for new users to get familiarized with so many features and how its navigation and customization work.
Notifications: An influx of email notifications for every change can cause some important alerts to get lost, according to some users.

What Users Dislike

Too Many Features: “We ended up with a cluttered dashboard full of features we didn’t need, and it actually slowed us down. Once we simplified and focused on just the core tools, it was a lot smoother. So, with ClickUp, the trick is to use what you need and ignore the rest, or it can overwhelm more than it helps." - Victor André Enselmann, Founder of digital marketing firm Modeva
Time-Based Automations: “Initially, the learning curve was steep, which led to some confusion and delays as we adapted. To address this, we created a custom onboarding process for new hires that guides them through the platform’s essentials before diving into more advanced functions.” - Steve Morris, Founder and CEO of NEW MEDIA

Researcher's Summary:

ClickUp is an all-in-one project management solution designed to help businesses in any industry optimize project cycles with a highly customizable interface, robust automation capabilities and extensive collaboration features. It helps you visualize tasks and project optimally with over 15 views including options like Kanban boards, Gantt charts, and calendars.

No-code automation with templates and drop-down menus for increased personalization mean you can build effective workflows. Other notable features include in-card comments, custom dashboards, sprint management, in-built documents and time tracking.

However, ClickUp’s feature-rich platform can also be a pitfall with some reviewers noting a steep learning curve associated with mastering its various functionalities. Additionally, the platform's tiered pricing structure might be a concern for smaller teams or organizations with limited budgets.

During our test run, ClickUp scored points for its easy automation, customization to the nth level, reporting views and collaborative tools. We found it incredibly easy to build custom workflows, implement templates for a new space and keep assignees accountable with the activity stream in each card. Overall, we think ClickUp is a fantastic option for businesses of all sizes, especially if you’re looking for a highly customizable and collaborative project management platform.

Key Features

Multiple Views: Get a bird’s eye view of your business with the everything view. Check your project’s progress in over 15 ways, including Kanban, board, Gantt, calendar, chat and activity views.
Custom Workspaces: Create (work)spaces for each project with your own set of workflow rules, automations, statuses, fields and even assignees. Move tasks in-between spaces and change priority, receive pop-ups if statuses are different and control space accessibility.
Task Management: Keep track of tasks using cards that you can build from scratch or create using custom templates and fields. Assign tasks, post points, due dates, assignees and statuses. View and add comments, create alerts for overdue tasks, use custom checklists and add task dependencies.
Sprint Management: Create sprints using templates from ClickUp or your workspace. Manage your sprint cycles by setting custom sprint dates, priority levels and points to your work. Auto-add unfinished tasks to your next sprint, duplicate sprint views and integrate sprints with GitHub, GitLab and Bitbucket. Pace your sprints against a target using burndown charts and use burnup charts to see completed and pending work. Organize and manage sprint-specific settings via the sprint folder.
No-Code Automations: Create custom automations for tasks and processes without coding expertise. Use built-in recipes, ClickApps or build-your-own automations in each space using actions, triggers and conditions custom to your workflow and processes using drop-down menus.
Dashboards and Reporting: Click on the home icon to view a personalized dashboard of your recent projects, assigned tasks, reminders and comments. Create custom dashboards and reports from specific spaces using templates or by selecting the start from scratch option.
Time Tracking: Track time from multiple assignees using the built-in tracker in each card. Get an overview of user activity in your company and see when users are active using Pulse and the timesheets feature.
Document Creation: Create documents within the program’s word processor that are directly integrated into projects and tasks. Import documents from other word processors to add tags and use a robust tool library.
Goals and Targets: Set and organize goal trackers in folders to keep track of multiple projects at once. Set goal targets by monetary value, True/false conditions, or by number of units.

See It In Action: Workflow Automation

It’s all well and good to read “simple workflow automation” on a company’s website. But how does it really work? We got under the hood of ClickUp’s Automations tool and tested two automations. The first automation was a “ClickTip” to add a template to tasks created and the second template involved two actions for a status change.

To start off I clicked on the Automations tab on the top right of the screen and selected add automation. I unchecked the other sources and selected users, specifically tasks created by a particular user (me).

Next, I changed the action to apply a template, which I chose from my workspace, although you can use ClickUp’s templates as well.

After creating the automation, it was time to test it out. I created a dummy task, and the automation worked its magic. I thought it was particularly handy for filling out and creating custom fields.

For the second automation, I wanted to see how well it would handle two different actions. I used a status change as the trigger and added two actions: adding a comment and changing the due date.

Since I changed the status from in progress to on hold, I wanted assignees to explain why the task is on hold. I also wanted to remove the due date so it didn’t complicate reporting.

Both automations worked swimmingly. I appreciated the no-code approach and the drop-down menus for each trigger and action that allowed me to fully customize each automation without too much cognitive work.

Cost of Ownership

Frequently asked questions regarding ClickUp pricing include:

Q: What pricing model does ClickUp follow?

A: ClickUp uses a subscription model that charges per user, per month.

Q: How much does ClickUp cost?

A: ClickUp offers four different pricing plans: Free Forever, Unlimited, Business and Enterprise. Unlimited starts at $7 per user, per month, Business is $12 per user, per month and the Enterprise cost is available on request.

Q: Is there any way to use ClickUp for free or get a discount?

A: ClickUp has a freemium version with limited features if you’re on a budget. Additionally, they have discounts for nonprofits, educators and students and startups.

Limitations

At the time of this review, these are the limitations according to user feedback:

Too many features can be overwhelming.
Occasional glitches and lags.
Learning curve.

Demo Resources

Help Center: Search through user guides, articles and webinars.
ClickUp University: Enroll in courses to level up your skills and learn through live training, on-demand webinars, video courses or at your own pace.
User Community: Interact with users across the globe and share tips and find the answers to common questions.