TotalSource Reviews & Pricing

by ADP | Founded 1949, Paterson, NJ

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What is TotalSource?

Industry Specialties: Serves all industries.

TotalSource is a comprehensive software solution designed to streamline and manage various tasks associated with Professional Employer Organizations (PEOs). It is particularly well-suited for small to mid-sized businesses seeking to outsource HR functions, payroll, benefits administration, and compliance management. This software offers a robust suite of features, including employee onboarding, time and attendance tracking, and performance management, making it an invaluable tool for companies looking to enhance operational efficiency and reduce administrative burdens.

One of the key benefits of TotalSource is its ability to provide businesses with expert HR support and guidance, ensuring compliance with ever-changing labor laws and regulations. Users frequently praise its intuitive interface and the seamless integration of various HR functions into a single platform. While specific pricing details are not readily available, potential users are encouraged to contact SelectHub for a tailored pricing quote based on their unique requirements. This ensures that businesses can find a solution that fits their budget and operational needs.

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TotalSource Pricing

Based on our most recent analysis, TotalSource pricing starts in the range of $10 - $100.

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Starting From: Undisclosed
Pricing Model: Monthly, Quote-based
Free Trial: Yes, Request for Free

Training Resources

TotalSource is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for TotalSource:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

TotalSource Benefits and Insights

Why use TotalSource?

Key differentiators & advantages of TotalSource

Streamlined Payroll Processing: Automates payroll calculations, tax withholdings, and direct deposits, reducing errors and saving time.
Regulatory Compliance: Ensures adherence to federal, state, and local employment laws, minimizing legal risks and penalties.
Employee Benefits Management: Simplifies the administration of health insurance, retirement plans, and other benefits, enhancing employee satisfaction.
Time and Attendance Tracking: Provides accurate tracking of employee hours, overtime, and leave, improving workforce management.
Talent Acquisition Support: Assists in recruiting, onboarding, and training new employees, streamlining the hiring process.
Performance Management: Facilitates goal setting, performance reviews, and feedback, fostering employee development and productivity.
Risk Management: Offers tools for workplace safety and risk assessments, helping to prevent accidents and reduce liability.
Cost Efficiency: Reduces administrative overhead by consolidating HR functions into a single platform, freeing up resources for core business activities.
Data Security: Protects sensitive employee information with robust security measures, ensuring data privacy and compliance with regulations.
Scalability: Adapts to the changing needs of your business, whether you're expanding or downsizing, providing flexibility and support.
Employee Self-Service Portal: Empowers employees to access their payroll, benefits, and personal information, reducing HR inquiries and increasing transparency.
Expert Support: Provides access to HR professionals and legal advisors, offering guidance and support for complex HR issues.

Industry Expertise

ADP TotalSource is a comprehensive HR solution best suited for small to mid-sized businesses that prioritize comprehensive HR management and compliance, especially those in industries with complex HR needs and regulatory challenges, such as healthcare, manufacturing, and professional services.

Synopsis of User Ratings and Reviews

Based on an aggregate of TotalSource reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Fortune 500-Level Benefits: TotalSource excels at providing access to top-tier benefits, a significant advantage for attracting and retaining talent in a competitive market.
Comprehensive HR Services: TotalSource simplifies HR management by offering a one-stop solution for payroll, benefits administration, compliance, and employee performance, streamlining operations for business owners.
Strong Reputation: An A+ rating from the Better Business Bureau (BBB) underscores TotalSource's commitment to ethical business practices and customer satisfaction.

Cons

Sticker Shock: TotalSource's comprehensive services often come with a higher price tag compared to some competitors, which might not be budget-friendly for all businesses.
Customer Service Frustrations: Many users have reported difficulties reaching their dedicated representatives and experiencing a lack of follow-through on resolving issues, leading to a frustrating customer service experience.
Navigating the Platform: The platform's user interface has been criticized for being difficult to navigate, requiring a significant learning curve for new users to become proficient.
Bumpy Onboarding: Some businesses have experienced challenges during the implementation phase, citing insufficient training and high turnover of support staff as pain points.

Researcher's Summary:

Is TotalSource the total solution for businesses seeking to streamline their HR processes? User reviews from the past year present a mixed bag. While TotalSource garners praise for its comprehensive suite of HR services, including payroll, benefits administration, and compliance support, its high cost is a major sticking point for many. Users particularly appreciate the robust benefits administration, which grants access to Fortune 500-level benefits, a significant advantage for attracting and retaining top talent. However, the platform's outdated interface and occasional customer service hiccups, such as long wait times and a lack of follow-through, leave some users wanting more.

The implementation process, often involving frequent changes in support personnel and inadequate training, also draws criticism. This bumpy onboarding experience can be a significant drawback, especially for businesses transitioning from other platforms. Despite these shortcomings, TotalSource's strength lies in its comprehensive service offerings and robust compliance support, making it a good fit for businesses lacking dedicated HR departments or those seeking to minimize compliance risks. However, businesses prioritizing cost-effectiveness and a seamless user experience might find more suitable alternatives in the market.

Key Features

Notable TotalSource features include:

Comprehensive Payroll Management: Automates payroll processing, tax filing, and compliance, ensuring accuracy and timeliness.
Employee Benefits Administration: Manages a wide range of employee benefits including health insurance, retirement plans, and wellness programs.
HR Compliance Support: Provides tools and resources to help businesses stay compliant with federal, state, and local employment laws.
Talent Management: Facilitates recruitment, onboarding, performance management, and employee development.
Time and Attendance Tracking: Offers robust timekeeping solutions that integrate with payroll for seamless operations.
Risk Management Services: Includes workplace safety programs, workers' compensation insurance, and claims management.
Employee Self-Service Portal: Allows employees to access their payroll, benefits, and personal information online.
Customizable Reporting: Generates detailed reports on various HR metrics, enabling data-driven decision-making.
Mobile Accessibility: Provides mobile apps for both employees and managers to access HR functions on the go.
Dedicated HR Support: Offers access to HR professionals for personalized guidance and support.
Learning and Development Resources: Includes training programs and educational materials to enhance employee skills and knowledge.
Performance Analytics: Tracks and analyzes employee performance data to identify trends and areas for improvement.
Scalable Solutions: Adapts to the needs of businesses of various sizes, from small startups to large enterprises.
Integrated Technology Platform: Combines multiple HR functions into a single, cohesive system for streamlined operations.
Employee Assistance Programs (EAP): Provides support services for employees dealing with personal or work-related issues.