Square Payroll Reviews & Pricing

by Square | Founded 2009, San Francisco, CA

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What is Square Payroll?

Industry Specialties: Serves beauty, fitness, food service, health, home, repair, retail and other industries.

Based in the cloud, Square Payroll is suited for businesses of all sizes. Integrating with the well-known POS solution from the same company offers features that assist with processing pay, filing taxes, employee self-service and more. The support staff helps users with implementation, whether they need help with their first implementation or simply just assistance migrating data from an old interface. Its capabilities also provide time tracking, invoice creation, appointment scheduling, direct deposit and more.

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User Sentiment i

Based on 1069 reviews:

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#21

Square Payroll is ranked #21 in the Payroll Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Square Payroll Pricing

Based on our most recent analysis, Square Payroll pricing starts at $35 (Monthly).

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Starting From: $35
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Square Payroll is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Square Payroll:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Square Payroll Benefits and Insights

Why use Square Payroll?

Key differentiators & advantages of Square Payroll

Synchronized Systems: Fully synchronize the payroll solution with other Square systems, including partners that offer timecard solutions. Automatically calculate employee hours to run payroll.
Payroll On-The-Go: Run payroll directly from any internet-connected device with the mobile app. Creates a quick and seamless process that gets employees paid expediently, while administers don’t have to spend time tediously inputting data.
Affordable Small Businesses Payroll: Offers two pricing models, one of which is specifically designed to meet the needs of businesses that rely on contractors. The monthly subscription fee starts as low as $34 monthly for companies with standard employees. Hire contractors and spend only $5 monthly per contractor or employee.
Manageable Processes: Run payroll with only necessary employee information. Customize pay periods while employees can create their accounts, making the setup process quick and straightforward.

Industry Expertise

Square, known for its POS solution, launched Square Payroll in September of 2020. It was featured in industry publications articles such as, “Square's Business Is Gaining Momentum: Here's What It Means for Shareholders,” from The Motley Fool; “8 top payroll processing services for small businesses,” from TechRepublic; and, “How to Instantly Improve Your Small Business Payroll Management,” from Entrepreneur. The company has also appeared in industry reports such as, “Global Online Payroll Software Market 2021 by Company, Regions, Type and Application, Forecast to 2026,” and, “Global Online Payroll Software Market Outlook-by Major Company, Regions, Type, Application and Segment Forecast, 2015-2026.”

Square Payroll Reviews

Average customer reviews & user sentiment summary for Square Payroll:

1069 reviews

93%

of users would recommend this product

Square Payroll has a 'excellent' User Satisfaction Rating of 93% when considering 1069 user reviews from 4 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Square Payroll reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Simple UI: Over 90% of users who discussed the ease-of-use were impressed by the system.
Affordable: Reviewers felt the pricing was appropriate and affordable in more than 90% of comments that discussed it.
Efficient Payroll Processing: More than 90% of users who discussed payroll processing felt it worked well.
Highly Recommended: In reviews that discussed recommending the service, over 80% said they’d advise other businesses to use it.
Filing Taxes and Reports: More than 80% of comments that discussed filing taxes and year-end reporting were happy with its capabilities.
Adequate Functionality: Users liked the features and felt they worked well in over 80% of reviews that talked about it.

Cons

Limited Customization Options: Over 70% of reviews that talked about customization said the options were inadequate.
No Employee Discounts: Businesses had trouble giving employees discounts in over 70% of comments that discussed it.

Researcher's Summary:

Square Payroll is an online payment, time and attendance and POS system. Users like it best because it’s easy to use with an intuitive design that can be adopted quickly. They felt the pricing was fair and were especially pleased with its efficient processing of payment. Many users said they’d recommend it to other businesses similar to their own and were happy with its ability to create and file sales, quarterly and new hire reports. Lastly, they were pleased with its features, specifically its easy sign-in, reporting, time tracking and tax calculating. On the con side, customization options were minimal as it’s a reasonably straightforward system. Many companies that use the solution are restaurants that either want to give employees discounts on food or pay with money from their upcoming paycheck. They were displeased with its inability to allow this. Overall, this solution is excellent for small businesses, especially retail and food service. Larger companies should look elsewhere.

Key Features

Automatic Payroll: Import employee hours and overtime and calculate salaries to process each pay period automatically. Handles multiple pay rates and does all off-cycle and unlimited bonus runs for no extra charge. Customizes scheduling for payment. Process payroll by 8:00 p.m. PT, so employees get their direct deposit on payday.
Employee Self-Service: Have employees create their account, set up direct deposit, fill out necessary forms and even clock in for their shifts. Provide them with 24/7 access to these features to make changes as needed through the mobile app.
Tax Filing: Ensure compliance with Square Payroll’s tax functions. Manage W2s and automatically calculates and files tax withholdings, payments, and filings at the local, state and federal level. Supports post-tax deductions and reimbursements. Files federal and state taxes quarterly and files and sends out W-2s and 1099-MISC forms at the end of the year. Includes forms such as form 940, form 941, form 944 and W-3s.
Reporting: Provides new hire reports, quarterly reports and sales reports to provide real-time analysis and make more informed decisions about the business. Send reports to key stakeholders.
Team Management: Set schedules, track hours, customize access for different groups and provide employee onboarding. Comes in one of two versions, team management and team plus. Team management includes reporting for time cards, time clocks, scheduling for shifts, break tracking and overtime reporting. Team plus has broader functionality such as early break prevention, report for break violations, preventing early clock-ins from break, notes on timecards, many wage rates, unlimited permissions and more.
Compliance: Updates automatically to ensure users stay abreast of changes to tax laws and stay in compliance with payment best practices. Save time and money by obeying regulations.
Benefits Management: Customize and manage benefits packages while the integrated benefits management functionality enables the system to calculate and make deductions automatically when running payroll. Provides workers’ comp through AP Intego.
Integrations: Integrates with QuickBooks Online for users who want to include accounting and can function with any other Square product.
Time Tracking: Synchronize Square Payroll with the vendor’s Point of Sale app at no additional cost to allow employees to clock in for their shift directly at the register. Employees can then import timecards, or synchronize with a variety of other popular time tracking systems. Managers can also enter employee hours manually. Tracks sick leave, PTO and overtime. Use customizable user permissions to manage it effectively.

Suite Support

Square payroll provides support services through live chat, phone and through the Square community. During signup, users have access to US-based implementation workers. They aid in switching payroll providers. They also offer access to the payroll support center, square community forum and business resource center.

Email and Live Chat: Users can contact support via web chat, located on Square’s website. They can also email. By logging into their account, users have access to expedited support that’s available from 6:00 a.m. to 4:00 p.m. PST from Monday through Friday.

Phone: Users can contact support by phone. Phone and Email support during regular business hours, 6:00 a.m. to 4:00 p.m. PST on Monday through Friday.

Training: Users can access various self-learning resources, including blog posts, directly through Square’s website. The community forum also acts as a resource for users to discuss Square’s products and other relevant issues such as social media for business.

Tickets: Users cannot submit tickets for support.