ADP RUN Reviews & Pricing
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What is ADP RUN?
Industry Specialties: Serves all industries
Like a classic rom-com montage, running a small business means trying on a lot of hats. Processing payroll alone is a complex, time-consuming task. That's where ADP RUN comes in—it's a cloud-based payroll service specifically for small businesses, keeping your payroll processing and HR management out of the horror genre.
When you need to complete multiple tasks without the manpower of larger corporations, ADP RUN (also known as RUN POWERED by ADP) helps you do the job(s).
Here's how:
- Automating the entire payroll process (including recurring payroll with RUN & DONE).
- Calculating deductions and withholdings.
- Self-onboarding employees.
- Detecting payroll errors.
- Working on the go with the mobile app.
ADP RUN at a Glance
Price | Starting from $79 monthly (additional $4 per employee). |
Deployment Method | Cloud-based. |
Business Size | Most suitable for small businesses. |
Popular Integrations | QuickBooks, Xero, Tsheets, When I Work, ZipRecruiter. |
Customer Service Availability | Live chat agents are available Monday through Friday, 7:30 a.m. to 10:00 p.m. ET. A.V.A. (virtual assistant) is available 24/7. |
User Experience | Nearly 90% of users recommend it. |
Training | Documentation, videos, live online, webinars and demos. |
Mobile App | Yes, 4.9 review score according to Google Play. |
Let’s be honest: not everyone is a fast learner. Whether it’s your first time or your hundredth, ADP RUN has step-by-step screens and quick tips for completing tasks.
There’s direct deposit for paying your employees and additional options like Wisely Direct (an ADP-exclusive debit card) and ADPCheck.
Manage everything from your personalized dashboard, including upcoming payrolls, to-dos, payroll history and quick access to all RUN features.
Run powered by ADP is under the ADP umbrella, which earns recognition on our top ten list of the best HR software. Additionally, ADP Workforce Now is in the top five for applicant tracking and recruiting, compensation management, employee self service, and learning management.
ADP RUN Pricing
Based on our most recent analysis, ADP RUN pricing starts at $79 (Monthly).
- Price
- $$$$$
- Starting From
- $79
- Pricing Model
- Monthly
- Free Trial
- Yes, Request for Free
Training Resources
ADP RUN is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for ADP RUN:
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
ADP RUN Benefits and Insights
Key differentiators & advantages of ADP RUN
- Ensure Compliance: Plan for tax season (it’s never too early and let's be honest, everyone dreads it). ADP RUN handles filing and paying your company’s taxes.
- Manage Overtime: Stay on top of overtime by managing schedules and checking worker classifications. The system comes with support for state unemployment insurance and garnishments.
- Save Time: Automate payroll and onboarding tasks, kick off off-cycle payrolls, and streamline data entry with convenient worksheets. You can also adjust or correct past payments within the current quarter. The payroll dashboard provides a clear view of all ongoing and past payrolls, with relevant codes highlighted, and shows both in-progress and recently approved payrolls to keep everything organized.
- Create an Employee Handbook: Keep employees informed about compliance issues and company standards with built-in tools for creating and maintaining employee handbooks (which are viewable online).
- Go Digital: Reduce physical paperwork by storing company and employee documents digitally via a document vault, which includes a library of templates with best practices.
- Provide Retirement Planning for Employees: Create retirement plans, including 401(k) and SIMPLE IRA.
- Offer Employee Self-Service: Let employees access information, from benefits and retirement details to weekly pay stubs.
- Receive HR Support: Integrate with ADP’s HR solution for expert support, toolkits and training, checkups, and legal assistance. Access resources on healthcare compliance, HR documents, state and federal forms, and pages for tracking employee information.
- Educate Employees: Provide training courses on topics like sales and sexual harassment.
Industry Expertise
ADP has 75 years of experience and launched RUN in 2010. RUN powered by ADP is used by small businesses, HR teams, payroll admins and business owners, including those in hospitality, restaurant, manufacturing, construction, financial services, healthcare, retail, technical services, and more.
According to their website, they have a client base of nearly 800,000 small business clients.
ADP RUN Reviews
Based on our most recent analysis, ADP RUN reviews indicate a 'excellent' User Satisfaction Rating of 90% based on 2835 user reviews from 3 recognized software review sites.
Synopsis of User Ratings and Reviews
Based on an aggregate of ADP RUN reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Pros
Cons
Researcher's Summary:
RUN powered by ADP is a popular payroll and HR solution for a range of small businesses, including startups and newer companies needing robust payroll and HR tools (without extensive expertise).
Its efficient tools for managing employee records, benefits and compliance help these professionals minimize manual effort. Payroll specialists and accountants or bookkeepers also benefit from ADP RUN's automation and error detection.
The main menu and search bar (with shortcuts for common tasks under it) made it easy to find what I was looking for without an annoying amount of redirects or feeling like a game of Where’s Waldo. It’s simple and uncomplicated to view your paystub and when payday is.
For admins, the payroll feature seems straightforward. View your pay period, use “Calculate Paycheck” and check dates. Get an overview of payroll either for all employees or sort by things like last name. When you log in and get to the main page, there’s also a convenient reminder(s) section called “Top To-Dos.”
For famous document misplacers, there’s a document vault that keeps important info secure and accessible.
Onboard fully from your phone, including setting up direct deposit and tax withholdings without waiting for HR to show you how. For me, working remotely makes mobile access a must-have, and ADP RUN checks that box with mobile clocking in and out, viewing company policies, PTO, and pay info. Admins can also fully get payroll done on their phones.
If anything seems off, payroll error detection activates a pop-up box asking, “Does this look right?” and gives a brief explanation of potential issues; from there, admins select “Ignore issues” or “Go back and fix.”
Run a single report or select a popular report option. View payroll details, liabilities and summaries. Choose your date range and download the report from there (on the app or desktop).
Recent reviews cite long wait times over the phone for customer service. When I called the general line, I shared my details and got a specific number to dial. I would prefer direct transfers over calling separate numbers, although this might change once you have a designated contact.
Lastly, I've noticed that the cost is higher compared to competitors like Paychex or Workday. Purchasing add-on features “a la carte” affects the cost, which may be frustrating to some users who need more in-depth functionality on a smaller budget.
The RUN Powered by ADP® Mobile Payroll app is a free download for mobile devices. With the app, you can complete payroll processing, view reports like payroll liability and access or update employee 1099 info. Additional mobile app features vary depending on Apple or Android devices, such as a chat feature for Androids and pay rate changes on Apple devices.
Overall, RUN Powered by ADP is a comprehensive payroll solution for small businesses. Its intuitive design is great for users with little to no experience in most cases. It might be pricier than some alternatives, but most users find the added cost valid, considering its user-friendly interface, payroll automation and mobile app features.
Key Features
- Payroll: Check employee hours, adjust details like rates and bonuses, and review the payroll (helping estimate costs for your current pay period). This feature also integrates with general ledgers and exports to Xero and QuickBooks.
- Insurance: Connects with licensed insurance pros to help pick the right coverage for your business with the ADP Insurance Agency. They've got workers’ comp, auto insurance, BOP, liability insurance and group health insurance. This setup makes it easy to handle premium payments and get certificates of insurance.
- Mobile Solutions: Securely access the system anytime, anywhere, including clocking in and out with mobile timecards via iOS and Android-ready apps.
- Hiring and Onboarding: Connect with ZipRecruiter to post jobs, invite candidates, access a resume database and use a wizard to create job descriptions. ADP RUN also includes background check capabilities.
- Self Onboarding: Let employees fill out paperwork and set up account details, such as direct deposit, before their first day of work.
- Reporting: View custom reports related to profiles, payroll, PTO and deductions. Arrange report fields with the drag-and-drop functionality and filters help you find what you need faster. Export reports in CSV, PDF or Excel formats.
Approach to Common Challenges
- Calculating Payroll Accurately: ADP RUN automates payroll calculations, factoring in all necessary variables. It updates tax rates automatically and handles various pay types, reducing the risk of errors.
- Tracking Employee Hours and Managing Time Off: ADP RUN integrates time and attendance tracking with payroll processing, ensuring hours worked, overtime and time-off requests are recorded and automatically reflected in payroll.
- Keeping up With Changing Federal, State and Local Regulations: ADP RUN stays up-to-date with the latest regulatory changes and ensures compliance. It generates required tax forms and provides guidance to help meet all legal obligations.
- Manually Managing and Updating Employee Information: ADP RUN provides self-service options for employees to update their own information, reducing administrative workload.
Cost of Ownership
- Essential.
- Enhanced.
- Complete.
- HR Pro.
- Charges for additional payroll runs outside the regular schedule.
- Fees for processing off-cycle payments or year-end tax documents.
- Costs for advanced reporting features or enhanced HR services.
- Integration fees for connecting RUN with other business software.
Limitations
- The Essential plan doesn't include ZipRecruiter.
- The amount of time it takes to get a quote varies. The first time I requested a quote via the online form on a Tuesday afternoon and received an email follow-up the following Monday morning; the second time, I emailed in the morning and got a response the same afternoon.
- Limited customization (like customizing individual PTO and some specific reporting instead of using a template may have to be done completely from scratch).
Demo Resources
- Website demo.
- Self-Guided demo.
- Click “Schedule demo” on the top right to request a demo.
FAQs
Quick Comparison
Product | User Score | Starting Price | Ideal for | Deployment | Free Trial |
ADP RUN | 90% | $79 monthly | Small businesses | Cloud | Yes |
Gusto | 93% | $40 monthly | Small, mid-size businesses | Cloud | Yes |
Paychex | 83% | $39 monthly | Small, mid-size businesses | Cloud, On-Premise | Yes |
Workday | 86% | $42 monthly, per employee | Mid-size, large businesses | Cloud | No |
Namely | 81% | $9 monthly, per employee | Small, mid-size businesses | Cloud, On-Premise | No |
Our In-Depth Review
- Consider the size of your company, frequency of payroll, and any special considerations, like multiple pay rates or international employees.
- ??How user-friendly is the platform?
- Ensure the software can handle tax compliance and updates as regulations change.
- Is the software scalable as our business grows?
- What integrations are available?
- Does the software offer mobile access?
- Consider if it can manage salaries, hourly wages, bonuses and commissions.
- Is direct deposit included? If yes, are there additional fees?
- If you require checks, is check printing an option? How easy is the process of check printing?
- What’s the cut-off time for processing payroll?
- What customer support is included for payroll questions?
- Is there payroll error detection?
- Ensure it fits your pay schedule (bi-weekly, bi-monthly). Does it have options for paying contractors?
- Look for features that automate benefits administration, including health insurance, retirement plans and other deductions.
- Calculate the initial purchase price, subscription fees and any hidden costs, such as upgrades, maintenance, or additional features.
Key Features Review
1. Payroll Processing
- Simple delivery and design for on-time payments.
- Multiple payment options for paying workers like prepaid Visa cards, direct deposit or ADP checks.
- Supports check signing. Checks can get signed by a company representative or an ADP officer through TotalPay.
- Ten fraud protection features.
- The general ledger interface can export journal entries from the system into integrations like Creative Solutions, QuickBooks, Xero and Wave.
2. Taxes
- ADP covers fines and penalties and addresses agency inquiries in case of errors.
- Automatic calculation and tax withdrawals from paychecks ensure seamless processing of payroll, benefits, retirement contributions, taxes, and deductions.
- Handles federal, state, and local tax filing to minimize errors and ensure compliance with regulations.
- Generates and sends W-2 and 1099 forms promptly to meet deadlines.
- Monitors worker classification to manage schedules and alerts supervisors about approaching overtime limits.
3. User Interface
- According to user reviews, the majority find the interface easy to navigate.
- The employee access function lets users sign in, view their payment history, and view W-2s and 1099s (even from three years back).
- It displays administrators’ tasks, in order of priority, on the home page.
- Manage retirement accounts and enroll in paperless statements.
4. Compatibility
- RUN works on a variety of systems and devices.
- It’s officially supported on Windows, Mac and Linux.
- It works across mobile—iOS and Android—tablets, desktops and laptops.
5. Reporting
- Quick access.
- Ability to create packets of info regarding payroll, HR, new hires and other custom options.
- HR professionals can view, assess, customize and print reports.
6. Cloud-Based
- It’s a cloud-based or software-as-a-service (SaaS) solution.
- Small businesses avoid the extensive costs of an on-premise implementation.
- Administrators have the option of subscribing to the service and starting without IT infrastructure or a long-term commitment.
- Data is accessible from anywhere over many devices.
- Self-hosting is not an option.
- View paycheck details and 401(k) data.
- Ideal if your business is looking to control every aspect of your money at a moment’s notice.
7. HR Management
- Built-in HR tools.
- Quick access to data.
- Custom.
- Go paperless with cloud data storage.
- Track compliance issues and create handbooks and a centralized, searchable library of company documents.
- The document library provides a place to access important HR forms, checklists, policy collateral and best-practice documents.
- HR tracking includes overviews of employee development and performance, as well as a deep understanding of the business and assigned property.
- Full suite of HR solutions for companies looking for robust HR management software.
8. Hiring
- Integrates with the ZipRecruiter job hunting tool, letting users find candidates without leaving the dashboard.
- Creates a smarter way to find top talent by posting job listings to hundreds of prominent job boards.
- Scans millions of active resumes.
- Finds the best fit and reaches out to them.
9. Onboarding
- It manages the entire process, ensuring compliance with both federal and state requirements.
- Provides access to finances and HR.
- Helps complete common tax forms like W-2s and 1099s.
10. Time and Attendance
- The reporting functionality, combined with the ability to store accurately, reduces the risk of wage and hour disparities.
- The interface allows people to clock in and out online, at a time clock or with mobile time cards, which can be a huge timesaver.
- As a web-based application, it also simplifies time off requests by removing manual labor, increasing efficiency and reducing errors.
11. Integrations
- Xero.
- Wave.
- QuickBooks.
- Benefits Administration: BerniePortal, Employee Navigator, Flock and PlanSource
- Employee Benefits: Core ID, LifeMart, LoanGifting, MeYou Health, PayActiv and SmartDollar
- ERP: FinancialForce, Infor, Oracle, SAP SuccessFactors and Workday
- LMS: Cornerstone, Grovo, SAP Litmos and Mastery Training Services
- POS: Aloha, Clover, MICROS, POSiTouch, other ADP programs, Revel, Toast and Upserve
- Productivity and Collaboration: Docufree, Microsoft Teams, Miller Heiman Group, OrgChart Now, Pingboard, Slack and Workplace by Facebook
- Recruiting/Onboarding: Avionté, ClearCompany, iCIMS, Jobvite, TalentReef, TempWorks, TextRecruit and ZipRecruiter
- Time and Attendance: ClockShark, Deputy, Dolce, Homebase, MakeShift and TSheets
12. Setup Wizards
- Company Setup Wizard: Walks HR pros through entering company information and setting up necessary pages.
- New Hire Wizard: Creates employees and contractors in the system.
- Prior Payroll Amounts Wizard: Adds previous payroll information. Users will lose access if they don’t complete this before processing the first payroll.
- Employee Handbook Wizard: Creates professional worker handbooks following federal laws.
13. Other Features
- Background Checks: Administrators can conduct background checks in the applicant’s current country. It includes a criminal background check, SSN validation and more.
- Benefits: The tech handles health insurance, workers’ compensation, retirement planning, 401(k), IRAs and other benefits.
- Discounts: Employees get discounts for local and national brands/retailers.
- State Unemployment Insurance: It handles state unemployment insurance by reviewing the account for errors and auditing the SUI experience rate (tax rate). They’ll also communicate with agencies in any state where users pay unemployment insurance.
- Security: RUN follows ISO 9001:2015 and ISO/IEC 27001:2013 standards. This means it follows statutory & global regulatory requirements and has processes in place to keep data confidential and safe.