BiznusSoft Reviews & Pricing

Key Features

• Account Management: Manage centralized records of all contacts, quotes, work orders, installed products, sites and contracts. Store contact information in the form of prospects, vendors and customers, along with details such as tax information, billing address and shipping address. 
• Quotation Management: Generate, attach and email quotations for potential sales and service orders. Automatically calculate sales tax with updated sales tax tables. Set up approval processes for quotations and contracts. Convert quotations into work orders automatically upon approval. 
• Work Order Management: ?Automate status updates on work orders, track inventory, dispatch technicians, assign warranties and document expenses ?from a centralized location. Integrate with third-party solutions to track payment information. 
• Workforce Management: ?Store employee information such as skill sets, region, level of expertise, pay rates and live locations centrally.? 
• Inventory Management: Set up multiple inventory sites with serial controlled, lot controlled, non-controlled and non-material items. Set up? minimum and maximum thresholds to maintain inventory stock levels. Record transaction history from one site to another.  
• Dispatch Console: View ready-to-schedule work orders and technicians’ availability to manage the assignment of work orders. Integrate with Google Maps to see customer and field employees’ locations in real time. 
• Agreement and Warranty Management: Reference and attach agreements and warranties on installed products to define billable products and maintenance checks. 
• Purchase Order Management: Manage purchase order process from placing the order to receiving inventory within the system. Automatically create purchase orders based on existing parts requisition and inventory levels. 
• Customer Community Portal: Offer a customized portal to customers to access service history, contact details, payment details, submit feedback and support. 
• Partner Community Portal: Assign work orders, update jobs and ensure compliance adherence by offering a customized portal to third-party vendors. 
• Mobile Apps: Get mobile apps for Android and iOS devices. Enable field staff to check in, check out, access customer details and work orders, and collect signatures and payments from their mobile device. 
• Reports and Dashboards: Get data-rich reports on all aspects of business, such as employee performance, work order status, profits, customers, finances and more. 
• Returns Material Authorization: Track returned items at each stage of the returns process. Perform quality checks to differentiate simple returns for fault resolution. 

Limitations

•  Learning curve is steep. 
•  User interface needs improvement. 
•  Reporting feature is not extensive. 

Suite Support