Setmore Reviews & Pricing

by Setmore | Founded 2011, Portland, OR

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Overview Pricing Benefits Reviews Features

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What is Setmore?

Industry Specialties: Serves healthcare, medical, beauty, accounting and legal industries, among others

Setmore is a cloud-based solution that helps businesses set up appointments and communicate with clients and staff. It also facilitates booking through several online channels and digital payments for smoother operations.

With a comprehensive set of inclusions and robust customer support, it offers a seamless user experience to make the booking process easier. Specifically built for solopreneurs, non-profit organizations and small- to mid-sized businesses, it saves time and accelerates growth.

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User Sentiment

Based on 1855 reviews:

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Product Screenshots and Videos

Setmore Pricing

Based on our most recent analysis, Setmore pricing starts at $5 (Per User, Monthly).

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Starting From: $5
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Setmore is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Setmore:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Setmore Benefits and Insights

Why use Setmore?

Key differentiators & advantages of Setmore

Fast Implementation: CComplete setup and implementation within hours to start using the product.
Easy to Use: It is user-friendly, easy to navigate and manage, with a smooth onboarding process, making it easy to use for daily operations.
Get More Business: Automated appointment scheduling, organized communication, web plugins and reviews make it easier to retain existing customers and bring in new business.
Streamline Communication: Connects with over 40 apps to seamlessly manage all aspects of day-to-day operations and synchronize information centrally.
Integrations: Connect with over 40 apps and software to seamlessly manage all aspects of day-to-day operations and synchronize information centrally.
Mobile Apps: Manage customer listings, bookings, calendar and communication on-the-go with Android and iOS apps.

Industry Expertise

Setmore helps freelancers, solo practitioners and small- to mid-sized businesses schedule appointments and classes. It supports thousands of users in over 20 industries, ranging from medical and healthcare professionals to legal, accounting and beauty practices.

Setmore Reviews

Average customer reviews & user sentiment summary for Setmore:

1855 reviews

93%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Setmore reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Ease of Use: Approximately 93% of users noted that the platform is easy to set up, use and navigate, with an intuitive design.
Customer Service: Customer service is prompt and knowledgeable, as noted by all reviewers who mentioned support.
Integration: It offers a fair amount of integrations, syncing with a number of apps to provide a better user experience, according to about 85% of users who reviewed connectivity.
Cost: The solution has a free version, and paid versions are affordable, according to 80% of users who talked about cost.
Booking: About 60% of users who mentioned booking said that it's effective and easy to use.

Cons

Customization: About 64% of users who talked about customization said that it offers limited customization options.
Performance: Though only mentioned in a few reviews, 66% of them said that the platform experiences occasional glitches.
Functionality: Approximately 51% of reviewers who spoke about functionality mentioned its limitations in a few cases.

Researcher's Summary:

Setmore is an intuitive scheduling solution that helps facilitate online bookings easily. It helps keep an accessible record of customer history. It’s easily embeddable, with a simple and intuitive design. Reviewers said that it improves collaboration by including others in the calendar, and staff can have their separate calendars as well. Users liked features like tracking billing, recurring appointments and the administration dashboard. The platform makes it easy for clients to cancel bookings. Although, some reviewers found that certain features have limited options, which limits scheduling and booking capabilities. It doesn’t report when clients are unable to book when bookings are overflowing. Appointment notes can’t be made private. However, the customer service is very prompt, helping customers with any issues they might have.

Key Features

Appointments: Schedule and manage appointments online by adding services, staff and pricing to an intuitive, color-coded scheduling calendar. Make provisions for recurring appointments and flexible scheduling. Customers can book an appointment within minutes, with instant notifications for confirmation, cancellation or rescheduling sent to both the staff and the customer.
Reminders: Send automated and personalized text and email reminders to both the customer and the staff to notify them of appointment confirmation, cancellation and rescheduling. Use pre-built dynamic templates to customize and add relevant information within messages. Embed options to confirm, cancel or reschedule an appointment, add payment links and notes. Enable calendar sync directly through text or emails.
Staff Login: Set up staff accounts, create individual calendars to specify and promote services, time and prices and manage multiple bookings simultaneously to maximize appointment density. Staff members can also get individual login credentials to manage their accounts with varying access levels.
Reviews: Collect reviews, feedback, testimonials and recommendations from customers. Moderate, approve and respond to submitted reviews and feedback. Display an aggregate of submitted reviews and ratings on the booking page to attract more customers.
Online Payments: Collect payments through credit card or with Square or Stripe integrations at no additional cost. Manage advance and overdue payments, send payment links, reminders and confirmation messages. Maintain transaction records, and generate and export transactional data in Excel or CSV format for recordkeeping and accounting purposes.
Google Sync: Avoid scheduling conflicts and maximize time and resource utilization with two-way sync between Setmore and Google Calendar. Synchronization with Microsoft Calendar and iCal can also be requested.
Self-Booking: Enable customers to set-up appointments directly with a customized booking page, which contains all information about available services, staff, time-slots and pricing. Get real-time updates and notifications. Allow customers to cancel or reschedule an appointment as well as pay in advance.
Class Booking: Set up classes with details for content, duration, cost and available seats. Schedule sessions with multiple customers simultaneously and manage payments directly with their booking page.
Website Plug-in: Embed the booking page to business websites, online listings and social media pages to increase visibility and generate more business. Requires minimal coding.