Acuity Scheduling Reviews & Pricing

by Squarespace | Founded 2006, New York, NY

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Overview Pricing Benefits Reviews Features

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What is Acuity Scheduling?

Industry Specialties: Serves all industries

Acuity Scheduling is a software solution built for companies in all industries that deal with appointments. This solution allows your clients to book appointments online while ensuring they don’t conflict with the current schedule.

This system was designed to help maximize the number of appointments scheduled in a day while increasing the amount of attention that can be given to clients. Businesses can enable employees to spend less time dealing with scheduling and more time focusing on getting their work done.

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User Sentiment

Based on 5186 reviews:

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Acuity Scheduling Pricing

Based on our most recent analysis, Acuity Scheduling pricing starts at $15 (Monthly).

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Starting From: $15
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Acuity Scheduling is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Acuity Scheduling:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Acuity Scheduling Benefits and Insights

Why use Acuity Scheduling?

Key differentiators & advantages of Acuity Scheduling

Book More Clients: Scheduling appointments over the phone or through email can get tricky and result in a lengthy back-and-forth, sometimes causing you to miss out on potential customers. Acuity Scheduling lets employees manage their schedule availability online, allowing clients to pick and choose a time that works best for them.
Easy Sharing: This program lets users effortlessly share their calendars to Facebook, Twitter, Google+ and email.
Configurable: When implementing Acuity Scheduling, you’re able to adjust your system to match your company’s existing look and feel.
Client Satisfaction: Because this system makes scheduling much more simple, it saves clients time as well. Clients can get through their appointments more quickly in turn.
Organize Schedule: Clients can easily cancel and reschedule appointments on their own. They also receive automated reminders to help eliminate the number of no-shows.
24/7 Client Booking: Acuity Scheduling lets customers and clients book appointments anytime, anywhere with the click of a button.
Security of Client Information: The solution keeps client information safe and secure, meeting HIPAA qualifications.
Reduce Rescheduling: Scheduling and rescheduling appointments can be time-consuming and cause you to miss out on potential clients. Acuity Scheduling limits the number of reschedules by sending out reminders and allowing clients to change their appointment time themselves.

Industry Expertise

A variety of businesses use Acuity Scheduling to deal with client appointments, from barbershops and massage centers to healthcare organizations.

Acuity Scheduling Reviews

Average customer reviews & user sentiment summary for Acuity Scheduling:

5186 reviews

96%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Acuity Scheduling reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Ease of Use: Intuitive interface and straightforward scheduling process make it simple for both patients and staff to use.
Customization Options: Flexible scheduling rules and customizable appointment types allow businesses to tailor the software to their specific needs.
Automated Reminders: Automated email and text message reminders reduce no-shows and improve patient engagement.
Online Booking: Patients can schedule appointments 24/7, providing convenience and flexibility.
Integration Capabilities: Seamless integration with popular software systems like EMRs and payment gateways streamlines operations.

Cons

Limited Integration Options: Acuity Scheduling lacks native integrations with popular patient management systems, making it difficult to sync data and streamline workflows.
Inflexible Scheduling Rules: Users have reported challenges in setting up complex scheduling rules, such as recurring appointments or time-based restrictions.
Limited Customization: Acuity Scheduling's interface and features are relatively rigid, offering limited options for customization to meet specific practice needs.
Lack of Reporting Capabilities: Users have expressed dissatisfaction with the limited reporting options, making it challenging to track key scheduling metrics and identify areas for improvement.
Occasional Technical Glitches: Some users have encountered occasional technical issues, such as appointment reminders not being sent or online scheduling functionality becoming unavailable.

Researcher's Summary:

Acuity Scheduling has earned rave reviews in the past year, with users praising its user-friendly interface, robust feature set, and excellent customer support. Many users report that Acuity Scheduling is more intuitive and easier to use than competing products, which can save time and frustration for busy healthcare professionals. Additionally, Acuity Scheduling offers a wide range of features that are essential for patient scheduling, such as online booking, automated reminders, and payment processing. These features help to streamline the scheduling process and improve patient satisfaction.

One of the key strengths of Acuity Scheduling is its ability to integrate with other software programs, such as electronic health records (EHRs) and practice management systems. This integration allows users to access patient information and schedule appointments directly from their EHR, saving time and reducing the risk of errors. Additionally, Acuity Scheduling offers a mobile app that allows users to manage their schedules and communicate with patients on the go. This flexibility is essential for healthcare professionals who need to be able to access their schedules and patient information from anywhere.

Acuity Scheduling is a well-rounded patient scheduling software that is suitable for a variety of healthcare practices. Its user-friendly interface, robust feature set, and excellent customer support make it a great choice for practices of all sizes. Additionally, Acuity Scheduling's ability to integrate with other software programs and its mobile app make it a great choice for practices that need a flexible and efficient scheduling solution.

Key Features

Real-Time Availability: Your employees can update their availability from any time and place, giving clients a clear view of which appointment times are available and which aren’t.
Self Booking: Any good scheduling software should allow clients to set their own appointments online. With Acuity Scheduling, clients can book appointments 24/7 with real-time availability to show them their options.
Client Intake Forms: Once an appointment is booked, the program collects client information and puts it in one centralized location.
Calendar Integration: Acuity Scheduling lets you easily integrate your schedule with other third-party calendars, such as iCal, Outlook and Google.
Manage Schedule: Rather than worrying about schedule overlaps or availability issues, the system automatically manages the entire scheduling process and allows users to make changes easily if needed.
Payment: Acuity Scheduling enables your business to accept payment and tips with ease through the use of Stripe, Square and PayPal.

Suite Support

Acuity Scheduling provides customers with a knowledgeable support specialist every time — no outsourcing or overseas support from unqualified staff.

Email: The program offers unlimited support via email for all customers, typically responding to every email within a few hours. Support availability is Monday through Friday from 7 a.m. until 8 p.m. EST.

Training: Customers can take training courses, attend private sessions or view live webinars online. Acuity Scheduling’s website provides a number of articles and frequently asked questions as well.