Appointy Reviews & Pricing

Name: Appointy
Rating: 92 (564 reviews)

by Appointy | Founded 2006, Singapore

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Overview Pricing Benefits Reviews Features

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What is Appointy?

Industry Specialties: Serves all industries

Appointy is a cloud-based platform that helps businesses manage their appointment and scheduling operations by setting several services, work schedules and individual staff/resource calendars.

Suitable for businesses of all types and sizes, it improves visibility and boosts revenue by enabling online booking and payment. With end-to-end booking, appointments and reservations, it ensures maximum productivity and occupancy rates and minimizes administrative labor.

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User Sentiment

Based on 564 reviews:

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Appointy Pricing

Based on our most recent analysis, Appointy pricing starts at $20 (Monthly, Freemium).

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Starting From: $19.98
Pricing Model: Monthly, Freemium
Free Trial: Yes, Request for Free

Training Resources

Appointy is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Appointy:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Appointy Benefits and Insights

Why use Appointy?

Key differentiators & advantages of Appointy

Increased Productivity: Automate booking, client communication, set up deals and promotions, get paid instantly and communicate effectively with staff and clients to maximize appointment rates.
Improved Client Communication: Build customer satisfaction, retain existing customers and attract new customers with improved communication for appointment schedules, promotions and rewards.
Customizable Solution: Configure several services, staff calendars, locations and work hours, as well as personalized client communication to customize the software.
Integrations: IIntegrate with custom business solutions to address unique requirements and seamlessly manage information centrally.
Mobile Accessibility: Manage appointments, reservations and bookings along with client communication on-the-go with Android and iOS apps.

Industry Expertise

Appointy serves more than 75,000 businesses of all types and sizes. It is predominantly used by industries like health and wellness, salon and spa, fitness and recreation, education, professional services and NGOs.

Appointy Reviews

Average customer reviews & user sentiment summary for Appointy:

564 reviews

92%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Appointy reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User Friendly: The system is easy to use and navigate, as noted by approximately 75% of users who mentioned the platform’s user-friendliness.
Functionality: About 85% of users who talked about its functionality said that the system features a robust set of tools.
Support: Almost all reviewers praised the customer support team for their patience and responsiveness.
Integrations: Available integrations with multiple apps add value to the product, as reported by 75% of users who mentioned integrations.
Customization: It can be configured to fit unique business requirements, according to about 67% of reviewers who discussed customization.

Cons

Cost: About 67% of users who mentioned cost said that certain features are expensive.
Performance: Although only mentioned by a few reviewers, the software experiences occasional glitches.

Researcher's Summary:

Appointy is a flexible solution that helps businesses streamline their daily tasks. It offers robust tools for scheduling and setting reminders. Users found its interface aesthetically pleasing. It provides users a fair extent of control with its robust set of customizable features, such as google booking, attendance tracking, group and class scheduling. Users found its mobile app intuitive as well. While some reviewers found the platform easy to learn, others experienced some difficulty in learning. Features such as adding staff logins are available only for the more expensive plans. A few users complained about rare performance issues. Although, customer service is responsive 24/7 and resolves any issues faced by customers.

Key Features

Automated Scheduling: Set up customized services, staff availability, locations and work hours to facilitate automated bookings from clients through the business website, social media channels and listing sites.
Reminders: Send reminders and notifications to clients via email and SMS for confirming, rescheduling or canceling their appointments. Online payment links can also be embedded in the message. Reduce no-shows and maximize workplace efficiency.
Calendar Sync: Leverage 2-way calendar syncing to avoid scheduling conflicts and missed appointments.
Online Payments: Collect partial or full online payments at booking time by sending clients a link for an integrated and secure third-party payment gateway.
Promotion Management: Set up deals, promotions, offers and rewards to promote service and business on websites, social media channels and listing sites, as well as a dedicated standalone booking page.
Customer Relationship Management: Store, manage and look up client details such as email address, phone number, postal address, service history and upcoming appointments, notes and reminders for efficient client communication and better service delivery.
Reports and Analytics: Track business operations with a drag-and-drop widget-based dashboard that displays vital information such as business growth, customer satisfaction, staff performance and more.

Limitations

These limitations are current as of the writing of this review:

User interface is not intuitive
Customization is time-consuming and laborious
SMS and email reminders cannot be customized
Limited features for marketing and promotions
Mobile application reports occasional lags and glitches.

Suite Support

Appointy offers 24/7 support to its users through phone, email and a dedicated support portal.

Email: Users can email support experts at [email protected].

Phone: Support experts can be reached through phone at +1-786-766-7676 (US) and +44-20-3871-3003 (UK).

Training: Onboarding and training is offered through documentation and video tutorials, apart from in-person support.

Tickets: Users can book an appointment at the support portal with their concerns and queries to get dedicated resources for consultation and addressal.