Passportal Reviews & Pricing

by N?able Solutions | Founded 2000, Ottawa, Ontario, Canada

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What is Passportal?

Industry Specialties: Serves all industries.

Passportal is a sophisticated software solution designed to streamline password management and documentation for IT service providers. It offers a centralized platform where users can securely store, manage, and retrieve passwords, ensuring that sensitive information is protected and easily accessible. The software is particularly well-suited for managed service providers (MSPs) and IT departments that handle multiple clients or internal teams, as it simplifies the complexities of password management across various systems and accounts.

Key benefits of Passportal include enhanced security through encrypted storage, automated password rotation, and detailed audit trails that track access and changes. Popular features encompass secure password sharing, customizable password policies, and integration with other IT management tools, which collectively enhance operational efficiency and security compliance.

Compared to similar products, users often highlight Passportal's intuitive interface and robust feature set, which make it a reliable choice for comprehensive password management. Pricing details can vary based on specific needs and usage, so it is advisable to contact SelectHub for a tailored quote. This ensures that potential users receive accurate pricing information aligned with their unique requirements.

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User Sentiment

Based on 129 reviews:

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Passportal Pricing

Based on our most recent analysis, Passportal pricing starts at $18 (Monthly).

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Starting From: $18
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Passportal is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Passportal:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Passportal Benefits and Insights

Why use Passportal?

Key differentiators & advantages of Passportal

Enhanced Security: Passportal ensures that all passwords are stored in an encrypted format, reducing the risk of unauthorized access and data breaches.
Streamlined Workflow: By centralizing password management, Passportal allows IT teams to quickly access and manage credentials, saving valuable time.
Compliance Support: The software helps organizations meet regulatory requirements such as GDPR and HIPAA by maintaining secure and auditable password practices.
Reduced Human Error: Automated password generation and management minimize the likelihood of weak or reused passwords, which are common security vulnerabilities.
Improved Accountability: Detailed logging and reporting features provide a clear audit trail of who accessed which passwords and when, enhancing transparency.
Increased Productivity: With single sign-on (SSO) capabilities, employees can access multiple systems with one set of credentials, reducing login times and frustration.
Scalability: Passportal can easily scale with your business, accommodating an increasing number of users and passwords without compromising performance.
Remote Access: Securely manage passwords from anywhere, ensuring that remote and distributed teams can maintain productivity and security.
Integration Capabilities: Seamlessly integrates with other IT management tools, enhancing overall IT infrastructure efficiency and coherence.
Cost Savings: By reducing the time spent on password resets and security incidents, Passportal can lead to significant cost savings for IT departments.

Industry Expertise

Passportal is a password management solution designed for managed service providers (MSPs) and internal IT teams. It helps manage passwords and documentation, making it ideal for organizations that need to secure access to devices, networks, and applications.

Passportal Reviews

Average customer reviews & user sentiment summary for Passportal:

129 reviews

85%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Passportal reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Strong Security: Employs robust encryption and two-factor authentication to safeguard sensitive credentials.
Streamlined Access Control: Enables granular user permissions, letting you control who can access specific passwords and information.
Third-Party Integrations: Works seamlessly with popular tools like Active Directory, RMM, and PSA platforms for a unified workflow.
Automated Password Management: Offers features like automated credential rotation and password generation, enhancing security and reducing manual effort.
Comprehensive Reporting: Provides detailed audit logs and reports, allowing you to track password activity and demonstrate compliance.

Cons

High Cost: Passportal's pricing, reportedly around $18-$20 per user per month, is a significant deterrent for budget-conscious businesses.
Complexity: Some users find the initial setup and learning curve steep, potentially causing delays and frustration in implementation.
Frequent Logouts: The short session timeout duration requires frequent re-logins, interrupting workflow and causing user annoyance.
Documentation Limitations: The Passportal Docs section is reported to have limitations and restrictions, making documentation management cumbersome for some users.

Researcher's Summary:

Is Passportal the key to unlocking streamlined password management for your business? User reviews from the last year suggest that Passportal is a solid choice for businesses, particularly Managed Service Providers (MSPs), seeking robust password management. Users rave about its tight integration with Active Directory, highlighting the automatic password rotation feature as a major time-saver. One user even called it a "must-have" for any MSP, emphasizing how it streamlines credential management and mitigates risks associated with employee turnover. This integration, coupled with its sophisticated encryption and granular access controls, makes Passportal a top contender in terms of security. However, some users have pointed out areas where Passportal could improve. The user interface, while functional, has been described as slow and lacking an intuitive flow. Additionally, the documentation features haven't reached their full potential. Another common gripe is the relatively high price point, starting around $18-$20 per user per month, which might make some businesses think twice. Despite these drawbacks, Passportal's strengths lie in its robust security features and seamless Active Directory integration, making it a valuable asset for businesses dealing with sensitive credentials. The ability to automate password changes, coupled with granular access controls, provides peace of mind and reduces security risks. While the user interface and documentation features could benefit from some refinement, Passportal's core functionality as a secure and efficient password management solution shines through, making it a good fit for MSPs and IT departments prioritizing security and streamlined credential management.

Key Features

Notable Passportal features include:

Automated Password Rotation: Automatically updates passwords at predefined intervals to enhance security.
Secure Document Storage: Safely stores sensitive documents and credentials in an encrypted vault.
Role-Based Access Control: Assigns permissions based on user roles to ensure appropriate access levels.
Audit Trails: Tracks and logs all user activities for compliance and security auditing.
Integration with PSA and RMM Tools: Seamlessly integrates with Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) tools for streamlined operations.
Customizable Password Policies: Allows administrators to set specific password requirements to meet organizational standards.
Two-Factor Authentication (2FA): Adds an extra layer of security by requiring a second form of verification.
Client Portal: Provides clients with a secure portal to manage their own passwords and credentials.
Dark Web Monitoring: Continuously scans the dark web for compromised credentials associated with your organization.
Mobile App: Offers a mobile application for on-the-go access to passwords and secure documents.
Single Sign-On (SSO): Simplifies user access by allowing one set of credentials to access multiple applications.
Emergency Access: Grants temporary access to critical accounts during emergencies without compromising security.
Custom Reporting: Generates detailed reports tailored to specific security and compliance needs.
Browser Extension: Provides a browser extension for quick and secure access to passwords while browsing.
Encrypted Backup: Ensures that all data is backed up in an encrypted format to prevent unauthorized access.