JumpCloud Reviews & Pricing

by JumpCloud | Founded 2012, Boulder, CO

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What is JumpCloud?

Industry Specialties: Serves all industries.

JumpCloud offers a comprehensive solution that centralizes identity and access management across various IT resources. It is particularly well-suited for organizations seeking to streamline user authentication, device management, and secure access to applications, whether on-premises or in the cloud. This platform is ideal for businesses of all sizes that require a robust, scalable directory service without the complexity of traditional on-premises solutions.

Key benefits of JumpCloud include enhanced security through multi-factor authentication, simplified user lifecycle management, and seamless integration with a wide array of applications and services. Popular features encompass single sign-on (SSO), cross-platform device management, and detailed reporting and analytics, which collectively enhance operational efficiency and security posture.

Compared to similar products, users often highlight JumpCloud's ease of use, flexibility, and comprehensive feature set. Pricing details can vary based on specific needs and usage, so it is advisable to contact SelectHub for a tailored quote.

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User Sentiment

Based on 2709 reviews:

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JumpCloud Pricing

Based on our most recent analysis, JumpCloud pricing starts at $11 (Per User, Monthly).

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Starting From: $11
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

JumpCloud is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for JumpCloud:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

JumpCloud Benefits and Insights

Why use JumpCloud?

Key differentiators & advantages of JumpCloud

Centralized User Management: Simplify user administration by managing identities across various systems, applications, and networks from a single platform.
Enhanced Security: Implement multi-factor authentication (MFA) and single sign-on (SSO) to protect against unauthorized access and reduce the risk of breaches.
Cross-Platform Compatibility: Seamlessly manage users on Windows, macOS, and Linux devices, ensuring consistent policies and access controls across all operating systems.
Scalability: Easily scale your directory services to accommodate growing numbers of users and devices without significant infrastructure changes.
Cost Efficiency: Reduce expenses associated with maintaining on-premises directory services by leveraging a cloud-based solution.
Improved Compliance: Meet regulatory requirements more effectively with detailed audit logs and reporting capabilities that track user access and activity.
Streamlined Onboarding and Offboarding: Automate the provisioning and deprovisioning of user accounts, ensuring new hires have immediate access and departing employees are promptly removed.
Remote Workforce Support: Facilitate secure access for remote employees, enabling them to connect to necessary resources from anywhere without compromising security.
Integration with Existing Tools: Connect with popular applications and services such as Google Workspace, Office 365, and Salesforce to streamline workflows and enhance productivity.
Reduced IT Workload: Minimize the administrative burden on IT staff by automating routine tasks and providing self-service options for users.
Consistent Policy Enforcement: Ensure uniform application of security policies and access controls across all devices and applications, reducing the risk of non-compliance.
Enhanced User Experience: Provide a seamless login experience with SSO, reducing the need for multiple passwords and improving user satisfaction.
Real-Time Monitoring: Gain visibility into user activity and system health with real-time monitoring and alerts, enabling proactive issue resolution.
Flexible Deployment Options: Choose between cloud-based, on-premises, or hybrid deployment models to best fit your organization's needs and infrastructure.
Vendor Independence: Avoid vendor lock-in by using an open directory platform that integrates with a wide range of third-party applications and services.

Industry Expertise

JumpCloud is best suited for organizations that need to manage user identities and devices across a variety of platforms, including Windows, Mac, and Linux. It is particularly well-suited for small and medium-sized businesses that are looking for a cost-effective and secure way to manage their IT resources.

JumpCloud Reviews

Average customer reviews & user sentiment summary for JumpCloud:

2709 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of JumpCloud reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Integrations: JumpCloud excels at connecting with popular services like Office 365 and Azure, making user account management a breeze.
Cost Savings: By moving away from on-site Active Directory setups, JumpCloud eliminates the expenses of maintaining physical servers and purchasing additional Client Access Licenses.
Effortless Scalability: Whether you're a small business or a large enterprise, JumpCloud is designed to grow with your organization's needs.
Expanded Functionality: JumpCloud goes beyond basic directory services by offering features like Radius directory integration, which is useful for managing WiFi access points.

Cons

Directory Insights Needs Improvement: Some users report that Directory Insights, while useful, lacks polish and could benefit from enhanced filtering, custom query building, reporting capabilities, and the ability to create alerts.
Cost Scaling with User Count and Features: While JumpCloud is considered affordable, costs can rise as the number of users increases, especially when integrating additional services, which may be a concern for budget-conscious businesses.
Potential Conflicts with macOS: There have been reports of JumpCloud encountering conflicts with macOS, potentially causing issues for organizations heavily reliant on Apple devices.

Researcher's Summary:

Is JumpCloud the leap forward your business needs to manage users and devices effectively? This cloud-based platform is receiving generally positive feedback for its comprehensive approach to Directory-as-a-Service (DaaS). Users particularly appreciate how JumpCloud streamlines user and device management, making it a breeze to handle everything from a single console. This centralized approach eliminates the need to juggle multiple tools and interfaces, saving time and reducing the potential for errors. JumpCloud's robust security features, including SSO, MFA, and granular policy management, are also frequently commended. For instance, one user praised JumpCloud's ability to enforce 2FA on their servers, highlighting its role in bolstering their overall security posture.

However, some users have reported occasional hiccups with the JumpCloud agent installation process. While not a widespread issue, it's worth noting that some users have found the initial setup to be less than smooth. Additionally, as with many subscription-based services, costs can climb as you add more users and integrate additional services. This scalability, while beneficial for growing businesses, means that JumpCloud's pricing might not be as appealing for smaller organizations with limited budgets.

Overall, JumpCloud is lauded for its comprehensive feature set, user-friendly interface, and robust security capabilities. Its ability to simplify IT management, particularly in hybrid environments with both cloud and on-premises infrastructure, makes it a strong contender in the DaaS market. JumpCloud is particularly well-suited for small and medium-sized businesses (SMBs) looking for a cost-effective and scalable solution to manage users, devices, and access to critical resources. Its ease of use and comprehensive feature set make it an attractive alternative to traditional, often more complex, on-premises Active Directory setups, especially for organizations without dedicated IT personnel.

Key Features

Notable JumpCloud features include:

Unified Identity Management: Centralizes user identities across various IT resources, including applications, networks, and devices.
Cross-Platform Support: Provides seamless integration with Windows, macOS, and Linux systems, ensuring compatibility across diverse environments.
Single Sign-On (SSO): Simplifies user access to multiple applications with one set of credentials, enhancing security and user experience.
Multi-Factor Authentication (MFA): Adds an extra layer of security by requiring additional verification methods beyond just passwords.
Directory Insights: Offers detailed logging and reporting capabilities to monitor user activities and system changes.
LDAP-as-a-Service: Provides LDAP protocol support without the need for on-premises infrastructure, facilitating easier management of legacy applications.
RADIUS-as-a-Service: Enables secure network access through RADIUS authentication, supporting Wi-Fi and VPN connections.
Device Management: Allows administrators to enforce security policies and manage devices remotely, ensuring compliance and security.
Cloud-Based Directory: Eliminates the need for on-premises directory services, reducing hardware and maintenance costs.
API Integration: Offers robust APIs for integrating with other IT systems and automating administrative tasks.
Zero Trust Security Model: Implements a security framework that requires verification for every access request, minimizing the risk of breaches.
Conditional Access Policies: Enables administrators to set rules based on user roles, locations, and device states to control access to resources.
Self-Service Password Management: Empowers users to reset their passwords and manage their accounts, reducing helpdesk workload.
Group Management: Facilitates the organization of users into groups for streamlined access control and policy enforcement.
Integration with HR Systems: Syncs with HR platforms to automate user provisioning and deprovisioning based on employment status.
Compliance Support: Helps organizations meet regulatory requirements by providing tools for auditing and reporting.
Customizable User Portals: Offers personalized user portals for accessing applications and managing accounts.
Scalability: Designed to grow with your organization, supporting small businesses to large enterprises without compromising performance.