ADSelfService Plus Reviews & Pricing

by Zoho Corporation | Founded 1996, Pleasanton, CA

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What is ADSelfService Plus?

Industry Specialties: Defense, Medical, Financial.

ADSelfService Plus is a comprehensive software solution designed to streamline Identity and Access Management tasks. It excels in automating password resets, account unlocks, and self-service updates for user profiles, significantly reducing the workload on IT departments. This tool is particularly well-suited for medium to large enterprises that require robust security measures and efficient user management due to its extensive feature set and scalability.

Key benefits include enhanced security through multi-factor authentication, reduced helpdesk calls, and improved user productivity. Popular features encompass self-service password management, single sign-on, and real-time password synchronization across multiple platforms. Users appreciate its intuitive interface and seamless integration with existing IT infrastructure, which sets it apart from similar products.

Pricing for ADSelfService Plus varies based on the number of users and specific requirements, typically offered on a subscription basis. For precise pricing details, it is advisable to contact SelectHub for a tailored quote.

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User Sentiment

Based on 106 reviews:

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ADSelfService Plus Pricing

Based on our most recent analysis, ADSelfService Plus pricing starts at $245 (Annually).

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Starting From: $245
Pricing Model: Annually
Free Trial: Yes, Request for Free

Training Resources

ADSelfService Plus is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ADSelfService Plus:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ADSelfService Plus Benefits and Insights

Why use ADSelfService Plus?

Key differentiators & advantages of ADSelfService Plus

Enhanced Security: By enabling multi-factor authentication (MFA) for self-service password resets, ADSelfService Plus significantly reduces the risk of unauthorized access.
Reduced Help Desk Costs: Automating password resets and account unlocks decreases the volume of help desk tickets, saving both time and money.
Improved User Productivity: Employees can quickly reset their passwords or unlock their accounts without waiting for IT support, minimizing downtime.
Compliance Support: The software helps organizations meet regulatory requirements by providing detailed audit reports and ensuring secure password practices.
Customizable User Experience: Organizations can tailor the self-service portal to match their branding and specific user needs, enhancing user adoption and satisfaction.
Seamless Integration: ADSelfService Plus integrates with various IT systems and applications, ensuring a cohesive and streamlined identity management process.
Enhanced Reporting: Detailed reports and analytics provide insights into password reset trends and user behavior, aiding in strategic decision-making.
Scalability: The solution can easily scale to accommodate growing organizations, ensuring consistent performance and reliability.
Mobile Accessibility: Users can manage their passwords and accounts from mobile devices, providing flexibility and convenience.
Reduced Risk of Account Lockouts: By allowing users to unlock their accounts independently, the software minimizes disruptions caused by account lockouts.
Streamlined Onboarding: New employees can set up their accounts and passwords without IT intervention, speeding up the onboarding process.
Enhanced User Awareness: Regular notifications and alerts keep users informed about password policies and upcoming expirations, promoting proactive management.
Cost-Effective Solution: By reducing the need for manual interventions and improving operational efficiency, ADSelfService Plus offers a cost-effective approach to identity management.

Industry Expertise

ADSelfService Plus is a software solution that specializes in managing Active Directory (AD) and is best suited for businesses with IT administrators and technicians who need to manage user accounts and passwords. It's designed to help businesses keep their systems secure by providing tools for password management, reporting, and user self-service.

ADSelfService Plus Reviews

Average customer reviews & user sentiment summary for ADSelfService Plus:

106 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of ADSelfService Plus reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Access: ADSelfService Plus offers single sign-on (SSO), enabling users to access multiple applications with a single set of credentials, similar to using a master key for various doors.
Self-Service Password Reset: The software empowers users to reset passwords and unlock accounts without IT help desk intervention, like having a spare key for immediate access.
Enhanced Security: ADSelfService Plus enforces strong password policies and provides multi-factor authentication (MFA), adding extra layers of protection like a security system with motion detectors and alarms.
Reduced IT Overhead: By automating password-related tasks, the software significantly decreases help desk tickets, freeing up IT staff for more strategic initiatives, much like automating a repetitive task to focus on more critical projects.
Improved User Experience: The user-friendly interface and self-service capabilities empower employees to manage their credentials efficiently, leading to increased productivity and reduced frustration, similar to having a well-organized digital workspace.

Cons

Limited Customization: Users have reported that customizing the software beyond its basic functions can be challenging, especially when it comes to integrating custom attributes from Active Directory for verification purposes.
Performance Issues: Some users have experienced slowness with ADSelfService Plus, particularly during peak usage times when performing actions like password resets or login attempts. This can be frustrating for users who need immediate access.

Researcher's Summary:

Is ADSelfService Plus a plus for businesses, or does it leave users feeling self-served a plate of disappointment? User reviews from the past year reveal a generally positive sentiment towards ADSelfService Plus, praising its effectiveness in simplifying identity and access management. Users particularly appreciate the robust password management features, such as self-service password resets and account unlocks, which one review notes has "effectively reduced up to a third of our most urgent helpdesk issues." This resonates with the software's value proposition of minimizing IT workload by empowering employees to handle routine tasks independently. Furthermore, ADSelfService Plus earns recognition for its multi-factor authentication (MFA) capabilities, including support for biometrics and QR codes, which bolster security by adding an extra layer of protection beyond passwords. The platform's compatibility with various operating systems, including Windows, macOS, Linux, Android, and iOS, is another highlighted strength, making it a versatile solution for diverse IT environments. However, some users point out that the software can occasionally be "a little buggy," requiring administrator intervention to resolve issues like unsuccessful account unlocks. While this feedback highlights areas for improvement, it doesn't overshadow the overall positive sentiment. What sets ADSelfService Plus apart is its integration with other IT tools like SIEM, ITSM, and IAM, creating a more cohesive and secure IT ecosystem. This integration, coupled with features like single sign-on (SSO) for streamlined access to multiple applications, positions ADSelfService Plus as a comprehensive solution that goes beyond basic password management. In conclusion, ADSelfService Plus emerges as a robust and user-friendly solution particularly well-suited for larger businesses seeking to enhance security, streamline IT operations, and empower employees with self-service capabilities. Its comprehensive features, ease of use, and positive user reviews make it a compelling choice for organizations looking to fortify their identity and access management without breaking the bank.

Key Features

Notable ADSelfService Plus features include:

Self-Service Password Reset: Allows users to reset their own passwords without IT intervention, reducing helpdesk calls.
Account Unlock: Enables users to unlock their own accounts, minimizing downtime and improving productivity.
Multi-Factor Authentication (MFA): Provides an additional layer of security by requiring multiple forms of verification during login and password resets.
Single Sign-On (SSO): Facilitates seamless access to multiple applications with a single set of credentials, enhancing user convenience.
Self-Update of Directory Information: Empowers users to update their personal information in Active Directory, ensuring data accuracy.
Mobile App Support: Offers a mobile application for iOS and Android, allowing users to perform self-service tasks on the go.
Customizable Password Policies: Enforces complex password policies tailored to organizational requirements, enhancing security.
Real-Time Password Synchronization: Synchronizes password changes across multiple systems in real-time, ensuring consistency.
Audit Reports: Generates detailed reports on user activities, providing insights into password resets, account unlocks, and more.
Notification Alerts: Sends email and SMS notifications for password expiration, account lockout, and other critical events.
Integration with ITSM Tools: Integrates with popular IT Service Management tools like ServiceNow and Zendesk, streamlining IT workflows.
Customizable User Interface: Allows administrators to tailor the self-service portal to match the organization's branding and user preferences.
Delegated Administration: Enables role-based access control, allowing specific administrative tasks to be delegated to non-IT staff.
Security Questions and Answers: Implements a security question-based authentication method for password resets, enhancing user verification.
Geofencing and IP Restrictions: Restricts access to the self-service portal based on geographic location and IP address, adding an extra layer of security.
Compliance Management: Helps organizations comply with regulatory requirements by enforcing password policies and maintaining audit trails.
Self-Service Directory Search: Allows users to search for and contact colleagues within the organization, improving internal communication.
Browser Extension: Provides a browser extension for quick access to self-service features, enhancing user convenience.
Custom Workflows: Supports the creation of custom workflows for password resets and account unlocks, aligning with organizational processes.
Language Support: Offers multi-language support, catering to diverse user bases across different regions.