simplepractice Reviews & Pricing

by Simple Practice | Founded 2012, Los Angeles, CA

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Overview Pricing Benefits Reviews Features

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What is simplepractice?

Industry Specialties: Private Medical Practices

SimplePractice is a solution used by health and wellness professionals to manage their operations and provide efficient care. Physicians can offer consultations over HIPAA-compliant videos while accessing patient history and previous prescriptions. It allows users to access notes, scheduling and billing all in one central place.

Practices rely on it for documentation, charting and claims management. Users can access it from anywhere and at any time, including on their mobile devices.

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User Sentiment

Based on 5040 reviews:

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simplepractice Pricing

Based on our most recent analysis, simplepractice pricing starts at $29 (Monthly).

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Starting From: $29
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

simplepractice is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for simplepractice:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

simplepractice Benefits and Insights

Why use simplepractice?

Key differentiators & advantages of simplepractice

Streamline Daily Tasks: All tools are easy to integrate, giving users all the capability they need in one connected system. Physicians can quickly switch from one tool to another with one click.
Reduce No-Shows: Send out automated reminders to customers to significantly reduce the number of no-shows. Clients can also schedule their appointments online and sync them to third-party calendars so they don’t forget when their appointment is.
Simplify Diagnosis and Treatment Planning: With a built-in library containing thousands of ICD-10 codes, treatment plans are integratable with progress notes. Users can easily document status exams, assessments and summaries.
Accessibility: Access it virtually anywhere and any time. Physicians can use mobile apps on the go as well as access the solution online 24/7.
Client Engagement: The use of the client portal gives patients more control over their healthcare. Clients can manage appointments, communicate with their physicians and fill out any required paperwork online before a visit.
Improve Organization: With structured notes, specialized templates and reusable forms, all of the organization's documents can be stored securely.
Affordable: It's comparatively cheaper than the average practice management solution, with price options starting at $39 per month.

Industry Expertise

The system is built for private medical practices and is specifically tailored to mental health professionals. However, it's easy to integrate with third-party tools and features.

simplepractice Reviews

Average customer reviews & user sentiment summary for simplepractice:

5040 reviews

92%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of simplepractice reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Functionality: Around 97% of users who referred to functionality said it offers a comprehensive set of tools making it a one-stop-shop to manage day-to-day operations.
User-Friendly: All reviewers who mentioned ease of use liked that it provides an intuitive, user-friendly interface making it easy to use and deploy.
Customer Service: More than 82% of reviewers referring to customer support noted that included professional services are responsive and pleasant.
Seamless Billing: All users who specified billing liked that it allows structuring of each individual client's payments with ease.

Cons

Limited Customization: SimplePractice offers limited customization options, making it difficult to tailor the software to specific practice needs.
Glitches and Bugs: Users have reported experiencing frequent glitches and bugs within the software, leading to disruptions in workflow.
Lack of Integration: SimplePractice lacks seamless integration with other essential software, such as electronic health records (EHRs) and billing systems.
Limited Reporting Capabilities: The reporting features in SimplePractice are considered basic and may not provide the necessary insights for practice management.
Customer Support Issues: Users have expressed concerns about the responsiveness and effectiveness of SimplePractice's customer support team.

Researcher's Summary:

SimplePractice features a user-friendly interface and a complete set of tools for managing day-to-day medical operations. It offers advanced features such as HIPAA-compliant telehealth, a robust customer portal and a wide range of planning and notes options such as Wiley Planners, pre-built templates and a customized form-creation tool. Like many software solutions, there is a learning curve to master the features provided. Customer support is friendly and responsive. Many, however, wished it offered immediate phone support for a more streamlined workflow. Reviewers noted that it offers limited customization and would like the ability to add multiple people to video sessions.

Key Features

Client Portal: View billing information, medical history, lab results and more using the designated portal. Clients can schedule appointments, send messages and video chat with their providers online.
Telehealth: Conduct secure online appointments with clients from anywhere, on any device. Clients are given a link to begin a telehealth appointment without requiring an account or password.
Billing: Helps run credit cards quickly and collects payments automatically. Credit cards can be processed using a phone, while cards can be stored with bank-level security.
Scheduling: Schedule appointments, send automated reminders, and sync appointments to Google, iCal, or Outlook calendar with online booking.
Claims Management: File claims faster and more accurately by doing so electronically. Claims can be created, submitted and tracked from one central place.
Mobile Apps: Available on iOS and Android, users can manage appointments, process payments, send client intakes, view client information and more.

Limitations

Some of the product limitations, according to user feedback at the time of this review, include:

Limited customization and video session options
Sometimes it’s difficult to find certain features and documents
Immediate phone support is not provided

Suite Support

Customers can participate with one-on-one video screen shares and chat with a support specialist electronically. This solution also delivers hands-on service from a dedicated team to help ease the transition process.

Email: Unlimited email support is available, with typical responses to messages taking less than a few hours.

Phone: Phone support is available by reservation. Customers can schedule a call with a product or insurance specialist on the vendor's website.

Training: Live classes as well as webinars help learn more about each feature and become more familiar with how the software works. There are also an online help center and community consisting of hundreds of articles, guides, tips and video tutorials, all organized by topic.

Tickets: Info not available.