Ricochet360 Reviews & Pricing

Key Features

• Activity Dashboard
  
• Alerts / Escalation
• Answering Machine Detection
• API
• Auto-Dialer
• Automatic Call Distribution
• Blended Call Center
• Calendar/Reminder System
• Call Center Management
• Call Disposition
• Call List Management
• Call Logging
• Call Management
• Call Monitoring
• Call Recording
• Call Reporting
• Call Routing
• Call Scheduling
• Call Scripting
• Call Tracking Metrics
• Call Transfer
• Callback Scheduling
• Caller ID
• Caller Profiles
• Campaign Management
• Campaign Scheduling
• Campaign Specific Caller ID
• Cataloging/Categorization
• Channel Management
• Computer Telephony Integration
• Contact Management
• Conversion Rate Optimization
• Conversion Tracking
• CRM
• Customer Database
• Customer Support
• Dashboard
• Data Management
• Document Storage
• Drip Campaigns
• Dynamic Content
• Email Management
• Email Marketing
• Email Response Control
• FAQ
• FCC Compliance
• Field Sales Management
• FTC Compliance
• Inbound Call Center
• Interaction Tracking
• Internal Chat Integration
• IVR / Voice Recognition
• Keyword Tracking
• Lead Capture
• Lead Distribution
• Lead Generation
• Lead Management
• Lead Nurturing
• Lead Qualification
• Lead Segmentation
• List Management
• Live Chat
• Manual Dialer
• Marketing Automation
• Mobile Access
• Multi-Channel Marketing
• Opportunity Management
• Outbound Call Center
• Performance Management
• Performance Metrics
• Pipeline Management
• Predictive Dialer
• Progressive Dialer
• Prospecting Tools
• Queue Management
• Referral Tracking
• Reporting & Statistics
• Reporting/Analytics
• Request Escalation
• ROI Tracking
• Routing
• Sales Pipeline Management
• Sales Reports
• Search/Filter
• Segmentation
• Self Service Portal
• Social Marketing
• Social Media Integration
• Source Tracking
• Task Management
• Template Management
• Territory Management
• Text to Speech
• Voice Mail
• VoIP Connection
• Web-based Deployment
• Workflow Management