Training Resources

Higher Logic is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Higher Logic:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Higher Logic Benefits and Insights

Why use Higher Logic?

Key differentiators & advantages of Higher Logic

Personalized Journey: Use built-in best practices, automated workflows, peer-to-peer connections, access to experts and more to drive continuous engagement and productivity.
Industry Visibility: Leverage community launches, purpose-built frameworks, forum software and social media tools to help customers with support, resources, events and networking, all on one platform.
Membership Growth: Mentorship, relevant content and a dedicated community support marketing and business growth.
Community Building: Get a 360-degree view of interactions, answers, content sharing and product feedback from the same industry to add value for the brand.

Industry Expertise

Caters to various industries such as non-profit organizations, marketing and advertising agencies, healthcare, financial services, publishing and many others./div>

Higher Logic Reviews

Average customer reviews & user sentiment summary for Higher Logic:

97 reviews

87%

of users would recommend this product

Key Features

Customer Onboarding: Based on roles, interests and actions, a streamlined experience is created for each professional. Relevant experiences help users start right to promote product adoption.
Customer Retention Program: Identifies and offers a quick engagement feature to retain at-risk customers. Communities, interactions and reactions can be used to cross-sell, upsell and offer new product solutions.
Customer Experience: Generates business-specific data and insights through existing customers that can be helpful in powering products and services. These insights also enhance the overall customer experience.
Case Deflection: Makes use of existing resources such as community data to troubleshoot problems, avoid repetitive queries and answer basic questions. This helps resolve issues at ground level when the problem arises and eliminates support tickets.
Empowering Advocacy: Enables connect existing members with new members to build strong brand advocacy. Existing members can become a part of mentorship programs, volunteer, build online expert networks and speak at events.

Limitations

Product limitations, accurate at the time of this review and based on user feedback, include:

Restricted customizations and integrations.
Lacks prompt customer support.

Suite Support

General queries can be resolved with the support team from Monday to Friday, 8 a.m. - 12 a.m. EST. System failure support is available 24/7/365.

Email: Email or chat support can be accessed through the HUG (Higher Logic User Group) with a subscriber log in. If the system is inaccessible, email [email protected].

Phone: Not mentioned.

Training:Offers a dedicated knowledge base consisting of an online community, webinars, blogs and more for product training.

Tickets: Create a case through the website and manage existing tickets on the HUG portal.

Higher Logic Reviews & Pricing

What is Higher Logic?

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