WorkWise Reviews & Pricing

by WorkWise | Founded 2001, Menomonee Falls, WI

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Overview Pricing Benefits Reviews Features

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What is WorkWise?

Industry Specialties: Manufacturing

WorkWise ERP is a role-based software for discrete manufacturers that use engineering to produce their merchandise. It assists from conception and design to manufacturing and delivery. It automates the tedious manufacturing tasks and allows manufacturers to focus on optimizing the production, marketing and the financial sides of their businesses. For example, it ensures that employees are always aware of inventory locations and levels, so they’re able to focus on more complex manufacturing tasks.

It can deploy in the cloud or on-premises. Comprehensive implementation and support services are available. It’s built specifically for make-to-order, configure-to-order, engineer-to-order, build-to-stock and mixed-mode manufacturers.

Pros

Intuitive interface
Improves inventory visibility
Streamlines production scheduling
Solid customer support
Flexible customization options

Cons

Steeper learning curve
Limited reporting features
Occasional bugs and glitches
Can be costly for smaller businesses
Mobile app could be more robust

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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WorkWise Pricing

Based on our most recent analysis, WorkWise pricing starts at $2,000 (Monthly).

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Starting From: $2,000
Pricing Model: Monthly
Free Trial: No

Training Resources

WorkWise is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for WorkWise:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

WorkWise Benefits and Insights

Why use WorkWise?

Key differentiators & advantages of WorkWise

Improve Customer Service: The WorkWise CRM module provides users with the necessary tools for quickly delivering solutions to customers and increasing employee productivity. This can encourage employees to flourish in their roles and provide their best customer service.
Optimize Supply Chain Management: Accurate, real-time data enables users to make decisions that shorten cycle times. For example, forecasting capabilities help users anticipate inventory demand, preventing disruptions in the supply chain.
Cut Costs: Improved manufacturing efficiencies and financial analysis capabilities provide ample opportunity to cut costs. Additionally, improved employee productivity — which comes as a result of automating tedious tasks such as schedule building — reduces labor costs.
Go Paperless: WorkWise ERP can assist in going paperless with electronic data capture and other document management features. With the implementation of WorkWise ERP, all business processes become completely digital, and any remaining paper legacy documents can be uploaded with the electronic data capture feature.
Stay Informed: From the availability of real-time data to instant messaging and notifications, the system provides visibility and streamlines communication so you’re always informed.
Ensure Compliance: Data journaling can help users maintain an audit trail and stay compliant with Sarbanes-Oxley reports. In addition, quality management capabilities that include a partnership with uniPoint Software can make it easier to ensure ISO compliance.

Industry Expertise

WorkWise serves manufacturers in the following industries: industrial vehicles, industrial equipment, agriculture equipment, metal fabrication, food and beverage equipment, electronic manufacturers, medical equipment and rubber and plastics.

Synopsis of User Ratings and Reviews

Based on an aggregate of WorkWise reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Improved Inventory Management: Real-time visibility and control over stock levels, reducing waste and optimizing production.
Streamlined Production Scheduling: Efficiently plan and track production processes, minimizing downtime and maximizing output.
Enhanced Quality Control: Integrated quality checks and traceability features ensure consistent product quality.
Data-Driven Decision Making: Gain actionable insights from production data to optimize operations and improve efficiency.
Scalable and Flexible: Adapts to your growing business needs and integrates seamlessly with existing systems.

Cons

Steeper Learning Curve: Requires significant investment in training and onboarding due to feature complexity.
Limited Reporting Customization: Predefined reports may not fully meet specific data analysis needs.
Occasional Bugs and Glitches: Users report occasional software bugs and glitches that disrupt workflows.
Costly for Smaller Businesses: Subscription fees and implementation costs can be high for smaller manufacturers.
Mobile App Limitations: Mobile app lacks full functionality and offline capabilities compared to the desktop version.

Researcher's Summary:

WorkWise user reviews offer a nuanced perspective on its strengths and drawbacks. For some, it's a game-changer: "Switching from Acumatica to WorkWise felt like upgrading from dial-up to fiber optic internet. Everything is so much faster and more efficient." The real-time inventory visibility and streamlined production scheduling are often praised, with users noting, "We used to spend hours manually tracking inventory with Epicor, now WorkWise does it all, giving us valuable time back." However, the complexity can be intimidating. New users often face an uphill battle: "It's incredibly powerful, but it took our team months to feel comfortable using it all compared to Acumatica's more user-friendly interface. The learning curve is definitely steeper than Epicor's." This complexity extends to the customization options, a double-edged sword: "You can tailor WorkWise to your exact needs, but if you're not careful, it can become a tangled mess like Epicor's overly-customized systems." Reporting leaves mixed reviews. While some appreciate the data-driven insights, others crave more flexibility: "The pre-built reports are useful, but I need to dig deeper into specific data points like Epicor allows, and WorkWise doesn't quite offer that granularity." Ultimately, WorkWise excels for manufacturers seeking robust control over inventory and production. Users who value ease of use and out-of-the-box reporting might need to look elsewhere. As one user aptly concluded, "WorkWise is like a Swiss Army knife – incredibly versatile, but requires some effort to master, unlike Acumatica's straightforward approach."

Key Features

Customer Relationship Management: The CRM manages marketing, sales and customer service responsibilities. It’s designed to provide exceptional customer service with several features, such as quoting and estimating, order management and returns and warranties. It also comes with an electronic data interchange feature and an e-commerce gateway for managing customer-facing applications.
Engineering Application: The engineering application helps users maintain data and work with their CAD application. The system can integrate almost any CAD application. The bills of material application can work with every style of BOM and coordinate with all supply chain functions, from customer order processing to production costing. The routings application handles scheduling, work loading and cost planning.
Planning Suite: The planning suite manages capacity requirements planning, material requirements planning and master production scheduling. The advanced forecasting feature can help with balancing supply and demand.
Materials Suite: The materials suite provides users control over their materials-related tasks, such as purchasing and requisitions, mobile data collection and shipping. The mobile inventory control application is included in the solution and can deploy barcode enabled handheld mobile devices. The system integrates with major shipping carriers and can manage shipments with multiple carriers.
Production Suite: The production suite streamlines ERP manufacturing processes to help users manage quality, schedule maintenance operations, manage shop floor changes and more. The suite comes with a visual scheduling feature as well as a Kanban visual communication system. Other features include shop floor control, production dispatch & reporting, equipment maintenance and quality management.
Finance Suite: The finance suite monitors financial health with standard accounting features as well as more advanced capabilities. The system’s accounting features include a general ledger, accounts payable and receivable, fixed assets management and payroll management. Several features within the suite leverage financial data to create reports or conduct analyses, such as planned vs. actual cost. It also automates sales tax management.
Documents Suite: The document suite provides paperless document management with the business process repository (BPR), barcode generator and a document linking application. It allows the user to capture information electronically and manage and archive data. Label management can create any type of barcode label and the BPR retains business process information for accessibility across all departments.
Analytics Suite: The analytics suite provides access to graphs and data. It can enable desktop notifications and mobile alerts. The Workwise Event Manager allows users to communicate through instant messaging. The Data Journaling application can help with the collection and management of data for audit trails.

Limitations

Notable limitations of WorkWise include:

Reporting Customization: Limited options for tailoring reports to specific needs.
Mobile App Functionality: Lacks full feature set and offline capabilities.
Third-Party Integrations: Constraints on integration with certain external systems.
User Interface Customization: Restrictions on visual and layout adjustments.
Learning Curve: Can be challenging to master due to extensive features and customization options.

Suite Support

The WorkWise Knowledge Database provides documented solutions and a FAQ for “self-service” support. Users can submit support requests via web, chat, email, phone and fax.

Email: Users can email support anytime at [email protected].

Phone: Users can call 800-227-9594 Monday through Friday from 7 a.m. to 6 p.m. In the event of a critical system issue, the support team will try to get back with you immediately.

Training: Training options include a web-based ERP training workshop, 60-minute educational webinars, a training library with video courses and user group meetings.

Tickets: There is no support ticket information available at this time.