AMS360 Reviews & Pricing

by Vertafore, Inc. | Founded 1969, Denver, CO

REQUEST WITH NO OBLIGATION$ Request Pricing Get Free Demo

Overview Pricing Benefits Reviews Features

Categories:

What is AMS360?

Industry Specialties: Insurance

AMS360 provides organizations with a single solution to manage customers, finances and complex commercial lines from submission to certification. Its reporting and analytics modules automate daily processes like data entry, documentation and incident notification. It streamlines workflow management, drives operational efficiency and improves customer experience, renewals and retentions. Integrated accounting modules monitor financial data in real-time for anomalies.

Users can incorporate agency and carrier workflows to increase data accuracy and reduce time spent on finances. Its extensive library of APIs allows users to integrate third-party applications or create new ones easily. It increases consumer engagement with active and meaningful communication, managing emails, campaigns and agency reputation. Artificial intelligence generates predictive models to convey the correct information at the right time.

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

Try Before You Buy.

Request a Free Demo Today!

Request Demo

It's completely free!

User Sentiment

Based on 120 reviews:

Add your rating:

Product Screenshots and Videos

AMS360 Pricing

Based on our most recent analysis, AMS360 pricing starts at $99 (Per User, Monthly).

Get Price Quote

Price: $
$
$
$
$

i
Starting From: $99
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

AMS360 is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for AMS360:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

AMS360 Benefits and Insights

Why use AMS360?

Key differentiators & advantages of AMS360

Simplified Navigation: Walk users through various steps of business processes and minimize errors and omissions with the QuickNavs tool.
Direct Connection to Carriers: Get real-time access to carriers and MGAs with TransactNOW integration.
Improved Retention: Always keep track of renewals, rate increases and deadlines with directed notifications.
Multifaceted Use: Customize the platform to make it compatible with various types of coverage, including home and auto insurance, term life insurance, health insurance, and more.
Flexible Security: Adapt to a changing risk landscape with customizable security options.

Industry Expertise

Designed for use in the insurance industry across all practice areas.

AMS360 Reviews

Average customer reviews & user sentiment summary for AMS360:

120 reviews

74%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of AMS360 reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Robust Reporting: AMS360 is praised for its strong reporting features, allowing agencies to analyze business data effectively.
Vertafore Integration: Users appreciate the seamless integration with other Vertafore products, creating a unified system.
Streamlined Operations: AMS360 helps agencies improve efficiency by automating workflows and centralizing key processes.

Cons

Steep Learning Curve: AMS360 can be difficult to learn, especially for new users who are not familiar with agency management systems.
System Slowdowns: Some users report experiencing occasional slowdowns with AMS360, which can be frustrating and impact productivity.
Unintuitive User Interface: The user interface is not considered intuitive by some users, making it difficult to find the information they need quickly and easily. For example, extracting accurate reports can be a challenge.
Inconsistent Data Updates: Some users report inconsistencies with data updates, such as changes to insured names reverting back to previous entries, especially with policy renewals. This can cause problems with certificates and other forms that require accurate information.

Researcher's Summary:

How do users rate AMS360, is it the agency management system that takes the cake? AMS360, Vertafore's agency management software, generally garners positive feedback for its thorough features. Users particularly value its robust reporting capabilities, which provide exactly the data they need without any guesswork, and its seamless integration with other Vertafore products, creating a unified ecosystem. This integration is critical for agencies already invested in the Vertafore suite, as it streamlines workflows and data sharing. However, some users point out a steep learning curve, occasional system slowdowns, and a desire for more intuitive user interfaces, indicating that while powerful, AMS360 might not be the most user-friendly for new or non-technical users. A notable strength is its comprehensive documentation and policy tracking, which is essential for managing client information effectively. Conversely, a weakness is the system reverting to default account information even after policy-specific updates, leading to inconsistencies in documents like certificates. This highlights a potential area for improvement in future updates. Overall, AMS360 emerges as a robust solution best suited for insurance agencies, particularly those familiar with Vertafore products, who prioritize functionality, comprehensive reporting, and reliable support over ease of use and cutting-edge user interface design.

Key Features

Workflow Management: Implement standard, customizable workflows for onboarding, governance, navigation, task assignment, document automation, Corporate Social Responsibility (CSR) and client outreach. Use purpose-built form and policy templates to process and review applications faster. Automatically generate commercial property and casualty (P&C) proposals and consolidate all carrier information under a single interface.
Agency Management: Seamless import and export schedules into the agency’s calendar with automated addition, deletion and existing data synchronization. Compare past and current policies side by side. Mass distribute certificates in accordance with individual client preferences.
- Agency Home: Get a real-time feed of information, obligations and tasks directly in the dashboard.
- Declaration Page View: The declaration page view integrates coverages, endorsements and client history information into a single page for improved visibility.
Client Management: Organize renewal requests according to date ranges and assign tasks to available producers, managers and agents. Track submissions, and issue updates and alerts for unpaid bills, premium changes, expired policies and more. Filter potential and existing clients based on area, age, line of business and coverage. Link related customers to map out customer relationships.
- Campaigns: Prepare target lists featuring prospects and cross-sell opportunities. Set up marketing strategies based on touchpoints such as emails, meetings, phone calls and letters.
- Document Distribution: Set up document distribution schedules for specific scenarios like renewals and policy expirations.
- Communication: Access all client communication from a single interface to better understand the person behind the interaction.
Mobile App: Get instantaneous on-the-go access to carrier data, policy information and rate quotes with the mobile application.
Document Management: Securely store all documents in a central repository. Search for specific documents using data fields.
Reporting: Run reports on business health, productivity, financial state and more. Use reporting templates with built-in filtering and viewing options or customize existing ones. Schedule upcoming reports and deliver results to related administrators for agile business decisions. Estimate the agency’s growth and revenue based on acquisitions.
Integrations: Access over 200 APIs through the developer portal. Log in to multiple products with the Vertafore Single Sign-On (VSSO) tool. Partner with Vertafore’s in-house solutions for increased scalability.
Risk Management: Implement automated workflows to eliminate the risk of errors and omissions (E&O). Restrict access to sensitive information with internal controls. Protect personally identifiable information and audit logs with multi-factor authentication, role-based permissions and user groups.
Operations and Accounting: Keep the agency’s finances updated with real-time insurance accounting. Convert spreadsheets in Excel binary file formats to Acord AL3. Directly download carrier statements and auto-populate consistent data in direct bill entry statements (DBES).

Limitations

At the time of this review, these are the limitations according to user feedback:

Its reporting feature has a steep learning curve.
Carrier policy information does not auto-download.
Shortcuts are not immediately clear.
The direct billing function doesn’t cover receivables.
The system is susceptible to occasional outages.

Suite Support

Before contacting technical support, visit the vendor’s knowledge base, which includes answers to frequently asked questions, discussions, user guides and troubleshooting.

Email: [email protected].

Phone: 1-877-876-4430.

Training: All clients can access product training via on-demand courses, live webinars and personalized, on-site instruction.

Tickets: Visit the vendor’s website to submit a support ticket.