UltiPro Reviews & Pricing

by Ultimate Software | Founded 1990, Weston, FL

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Overview Pricing Benefits Reviews Features

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What is UltiPro?

Industry Specialties: Serves all industries

UltiPro (now known as UKG Pro), cloud-based HRIS software from Ultimate Software, brings together core HR, talent management and payroll into a unified HCM suite. Allows users different levels of access that can be customized based on business needs.

In addition to these capabilities, the software is equipped with a robust set of business intelligence and predictive analytics tools. Powered by AI and machine learning, they provide data insights to drive intelligent decisions.

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DEPLOYMENT

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User Sentiment

Based on 3570 reviews:

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Product Screenshots and Videos

UltiPro Pricing

Based on our most recent analysis, UltiPro pricing starts at $100 (Per User, Monthly).

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Starting From: $100
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

UltiPro is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for UltiPro:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

UltiPro Benefits and Insights

Why use UltiPro?

Key differentiators & advantages of UltiPro

Comprehensive Insights: The system consolidates all employee information in a single platform, providing a 360-degree view that gives managers accurate data on individual employees.
Increased Engagement: UltiPro helps analyze and detect employee sentiments based on surveys and additional data. This provides managers with insight that can guide decision making to boost employee engagement and satisfaction.
Global Compliance: Managing a global workforce is seamless with UltiPro. The system supports local requirements for over 35 countries and ensures your organization meets privacy regulations. It also supports global payroll via secure integration with your provider of choice.
Convenient Onboarding: Start building a meaningful connection with new employees from day one. New hires can connect with team members and access tasks before they start. Getting the initial paperwork completed is easy, and managers can list onboarding tasks in a timeline so no details get lost.
Mobile Capability: UltiPro apps are compatible with both iOS and Android devices, making it easy and convenient for users to access the platform from anywhere, at any time.
User-Friendly: Designed for real users, UltiPro is intuitive and simple. And users have the flexibility to configure the system to meet their needs. Change aspects such as your company logo, define access rules to ensure privacy and set up workflows for maximum efficiency.

Industry Expertise

UltiPro serves more than 5,600 clients in 180 countries. These companies include both nonprofit and for profit businesses and can be found in the sports industry, food services, the auto industry and many other fields.

UltiPro Reviews

Average customer reviews & user sentiment summary for UltiPro:

3570 reviews

85%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of UltiPro reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: All users who mentioned ease of use state it is easy to make selections and navigate through tools.
Payroll Services: 90% of users who mentioned payroll are happy with its functionality, which makes it easy to view and print pay stubs at any time, as well as configure taxes and deductions.
Powerful Reporting: 75% of reviewers who mentioned reporting are satisfied with the features, which support pre-configured or custom reports to analyze almost any metric.
Customer Support: UltiPro’s support is helpful and timely, with good communication surrounding company news and product updates, according to 60% of reviewers who referenced support.
Customization: 85% of those who mentioned customization find the software very customizable, with the ability to add favorite links to the interface so everything is readily accessible.

Cons

Cumbersome UI: 60% of reviewers who mentioned UI state that it’s not very intuitive and needs updating due to being outdated.
Complicated BI: 60% of users who mentioned BI functionality feel that they need to have knowledge to use the BI tools if they want to do anything more than run basic reports.
Confusing PTO: The time tracking feature has issues, such as problems clocking in/out on the mobile app and navigating two sub-menus to reach the time clock, according to 45% of reviewers who mentioned PTO.

Researcher's Summary:

UltiPro is suitable for businesses of all sizes and provides great payroll and benefits features. Its business intelligence works well for advanced users with a designated HRIS team, but for a small business or unskilled users, it can be difficult to get what you want quickly. The system also lacks an intuitive UI and needs better PTO functionality. However, its ease of use, along with powerful reporting, robust payroll and data accessibility via customization, makes UltiPro a good contender for an HR solution.

Key Features

Talent Management: These easy-to-use tools can be used to regularly measure performance and guide plans to execute career development for employees.
Benefits Administration: UltiPro guides individual employees through the benefit enrollment process, helping them make well-informed choices about which benefits package is best for them.
Workforce Management: The solution simplifies time and attendance tasks. Drag-and-drop features make scheduling easy, and employees can view schedules, submit availability and more. It also provides managers with pre-built schedule templates, calendar views and time dashboards to monitor costs.
Learning and Development: Users can develop and update content to promote employee learning and development. The Course Marketplace facilitates knowledge sharing between employees at all levels.
UltiPro TouchBase®: This platform solves the issue of giving hourly workers easy computer access. Employees can use the touchscreen to punch in and out as well as view important info. The device collects labor data and validates transactions via RFID, HID, barcode and other methods.

Limitations

No search feature to find the fields required to build a report
Doesn’t offer many application interfaces (API) for legacy system integration
Lacks the option to install the solution on-premise
Doesn’t offer functionalities such as application tracking, applicant workflow, automatic notifications, charting, customizable reporting or email notifications

Suite Support

Email: Users can find generic information on the Help Request Form website page. In addition to offering brief instructions on several support topics, it has the option to fill out a form for any other questions or issues.

Phone: For urgent issues or lack of access to UltiPro, company administrators can access the support number by logging into the Customer Success Portal. UltiPro also has 24/7 phone service in four countries, found via the website’s Contact Us page.

Training: UltiPro offers a learning center, which contains guides, eLearning courses, checklists and job aids accessible via the Customer Success Portal. Users can also view quick tours in the portal or in UltiPro. These brief videos demonstrate how to perform individual tasks.

Tickets: Users can log in to the Customer Success Portal to submit a case for issues surrounding API support and web services.

Cost of Ownership

License/Subscription Cost	Fixed subscription fee based on number of users
Maintenance Cost	Zero maintenance costs. Includes ongoing updates and support via live chat, phone and email
Installation/Implementation Cost	Included in the subscription fee
Customization Cost	Will vary depending on functional requirements, such as configurable dashboards, dashboard and operational reporting needs, type of data elements required for tracking, complexity of workflows, forms to collect additional data, UI changes, etc.
Data Migration Cost/Change Management/Upfront Switching Cost	Dependent on your current software, amount of data to be migrated, complexity of data, migrating the data from Excel spreadsheets, etc.
Training Cost	Dependent on the type of training selected, whether it’s end-user training. group/department training, video/self-training or training the trainer
Recurring/Renewal Costs	Renewal cost is equivalent to the fees paid annually, based on number of users