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#10

TriNet is ranked #10 in the Trucking Payroll Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

TriNet Pricing

Based on our most recent analysis, TriNet pricing starts at $8 (Monthly).

Price
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Starting From
$8
Pricing Model
Monthly
Free Trial
Yes, Request for Free

Training Resources

TriNet is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for TriNet:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

TriNet Benefits and Insights

Why use TriNet?

Key differentiators & advantages of TriNet

  • Reduce Busy Work: Create approval workflows to make daily tasks more efficient. These workflows can be applied to any employee changes, including promotions, terminations and new hires. Automating these processes saves time and reduces administrative overhead. A couple of fully supported features that further cut down on manual work include ACA eligibility calculations and real-time data synchronization, according to our Express App.
  • Get Intelligent Insights: Access reports smoothly, from executives to administrators—with customizable permissions for security. Get real-time data through prebuilt reports on turnover, compensation, equal opportunity and more, plus create custom reports for your key KPIs.
    • TriNet fully supports timesheet management, custom fields, and charts and visualizations for data-driven decision-making.
  • Empower Employees: Let your employees take the reins with employee self-service (ESS) tools to manage their information, including viewing pay stubs and updating benefits elections.
    • New hires can self-enroll in benefits like healthcare and 401k during onboarding or later on.
    • Employees can update their personal info, such as family details, marital status updates, birthdays and work permits.
    • Self-service leave requests are moderately supported.
  • Provide Mobile Access: Check benefits, view pay stubs, access the company directory, clock in and out, and close tasks on the go. Admins can also cross off performance reviews, payroll and time off tasks right from their phones via mobile apps for iOS and Android devices.
    • Simplify PTO: View and request time off in a few steps on the mobile app.
  • Ensure Compliance: Ensure ACA compliance with built-in explanations, tailored configuration suggestions, e-filing, compliance status visibility, offboarding features and ERISA data storage.
  • Connect to Popular Platforms: Use third-party apps for ATS, productivity, 401(k), expense management, employee engagement, learning and development, and accounting (just to name a few). Apps include G Suite, Slack, OnPay and Salesforce.
  • Access TriNet Perks: Provide your employees access to discounts and corporate rates on brands like Costco, AMC Theaters, Disneyland, PODS, and Columbia Sportswear.

Industry Expertise

Since its acquisition by TriNet in February 2022, Zenefits is back with a new name and expanded features.

TriNet is a cloud-based HR software platform tailored for small and mid-sized businesses, offering a variety of solutions designed to simplify human resources management.

Some of the main benefits and key features include automated onboarding, org charts, company directories and the mobile app that lets everyone update their own info for more accurate records.

Business intelligence reports offer insights into key workforce dynamics, like turnover and diversity metrics (helping ensure more informed decisions regarding compensation and hiring), and time-tracking tools automatically sync to payroll. It currently services all 50 states.

TriNet Reviews

Average customer reviews & user sentiment summary for TriNet:

User satisfaction level icon: great

1503 reviews

82%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of TriNet reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Ease of Use: Many users find the platform simple to navigate, making it easy to view paychecks, track time and attendance, manage payroll, and administer benefits.
  • Automation: Payroll and benefits processes are largely automated, reducing manual tasks and improving efficiency.
  • Customer Support: The support team is often praised for being professional, friendly and helpful. There are various support options available, including chat and phone and the ability to track case submissions.
  • Smooth Benefits Enrollment: Most users like its insurance options (especially with it being all integrated right into the platform), including re-enrollment options, multiple language support and mobile enrollment. Overall, the majority found the process hassle-free.

Cons

  • Basic Functionality: Users find the platform design on the basic side, which can be a double-edged sword. While it simplifies navigation, it may feel less intuitive.
  • Customer Support Wait Times: Some users reported long wait times and the need to connect with multiple support representatives. There are designated support representatives, but the availability depends on the plan you opt for.
  • Integration Challenges: There have been difficulties linking multiple companies within the platform, complicating things like time-off approvals.

Researcher's Summary:

In HR, you're responsible for a lot of paperwork for core functions like recruiting, tax filing, payroll and performance management (just to name a few). Trying to keep every document organized and secure the old-fashioned way might feel like managing the Smithsonian.;

TriNet can alleviate your document management woes by keeping everything in one place in the cloud.

Its platform includes HR management and administration tools, recruiting, payroll and benefits. Overall, I found the design practical and simple. It didn't leave me guessing where to find things.;

Manage access to folders and documents, create custom folders and specify which employees have access. In the upper right corner, you'll find your profile along with an arrow that reveals menu options. The top right also features your inbox, notifications, help and a handy search bar.

It has separate tabs for worker and company documents. Creating folders to stay organized is easy with the bright orange "Create New Folder" option. Each document allows you to hover over it, where you can click the pencil icon to edit or the trash can icon to delete.

Manage employees’ benefits eligibility, view benefit costs and change enrollment details. Scroll down and see everything covered under your plan, from dental and vision to life insurance. To get employees on board, set your open enrollment dates and automate notifications.;

Customize email invites, preview the employee experience and ensure no one misses enrollment – once it’s open, they’ll see it as a task at the top of their dashboard.;

There’s no guessing when it comes to employee costs, the company contribution and total because it’s laid out clearly in the monthly cost breakdown. Plus, when enrollment time rolls around, there’s a start renewal link, side-by-side plan comparisons and a quoting tool.;

My favorite feature is the step-by-step guide because even if you’ve gone through the labyrinth of benefits enrollment seemingly a hundred times, there’s still a lot of ground to cover, which makes setting everything up less overwhelming. Make your enrollment setup unforgettable with benefits checklists that ensure employees don’t miss important options.

The payroll module is reasonably straightforward. The layout is on the simple side, featuring main menu optionhs including Overviews, People, Timeline, Reports, Taxes, Forms and Settings.;

Just like conveniently passing by a coffee shop on your way to work, essentially every payroll task you have to check off is connected and easy to find. Manage employee notifications, download payroll reports and approve payroll — all in one place.;

The candidate landing page is simple. It shows the person’s name to the very left; on the right, you can view their contact info (there’s a phone icon and email icon), location, workflow status, source (like your career page) and the date they applied.


So, what happens after clicking a candidate's name? You get directed to their profile and, from there, view their resume, scorecard, assessments, emails and documents. There are options at the top to reject or advance candidates. Once they move to hiring, you select their start date and press hire candidate, and ta-da — you’re greeted with virtual confetti.;

I like that there are conveniently automated communication options like sending text messages. It's especially helpful if you’re hiring multiple people and don’t want to lose track of candidates or get anyone stuck in one of the hiring steps.;

While everyone learns things at their own pace, from my perspective, I found TriNet a good fit for beginners.;

Key Features

  • Payroll: Log on, go to your payroll overview, and you'll see tasks you need to complete at the top. Click open payroll and review and approve your next pay run. There are also indicators that let you know if anything looks off to prevent payroll errors.
    • Pay Cycle Tracking: Monitor pay cycles and important dates categorized by employee groups (exempt vs non-exempt) with downloadable calendar views.
    • Advanced Issue Notifications: Receive indicators for potential payroll issues prior to final approval, with advanced filters for insights (location, department, job code).
    • Reimbursements: Make reimbursements easy. Choose the type (like driving) and enter the amount right on the platform.
  • Integrations: Integrate with popular accounting software platforms like Xero and QuickBooks.
  • Benefits Administration: Offer standard medical, dental and vision benefits, along with life and disability insurance. Additionally, there are commuter benefits, COBRA administration, workers comp, FSA and HSA. Filter from hundreds of providers for easy comparison and manage their information from a dashboard.
    • Transparent Pricing: Know where your money's going with monthly cost breakdowns that lay out all the details, from dental to life insurance.
  • Time Management: Keep an eye on clock-in/out times and hours worked with real-time dashboards. Set up customizable PTO policies, streamline workflows, view calendars, approve requests with a click and let employees manage their sick days/time-off requests.
  • TimeKeeper iPad App: Protect against fraud and time theft by taking pictures of employees when they check in or out.
  • Performance Management: Leverage goal management, meetings, action items and performance tracking. Run peer and 360-degree reviews using prebuilt templates and customizable questions.
  • Document Management: Centralize employee documents, create custom folders and specify which employees have access.
  • Recruiting and Hiring: Handle all your hiring tasks digitally, fast track completing offer letters with templates and run background checks.
    • Job Post Sharing: Share job listings on free job boards and social media, or boost them on paid channels with just a few clicks.
    • Automated Communication: Send automated texts, emails and notifications to prevent candidates from getting stuck in one step of the hiring process.
    • Candidate Profiles: Click on a candidate's name to access their profile, where you can view their resume, scorecard, assessments, emails, and documents all in one place. Easily reject or advance candidates with just a click from their profile.
    • Seamless Hiring: Once you select a candidate for hire, simply choose their start date and hit "hire." Celebrate when they’re officially onboarded.
  • Onboarding: New hire info syncs across the suite, so you won't have to enter it twice (or worry about double entry). New employees can also manage their part of the process to keep everything accurate and on time.
    • Employee Progress Dashboard: Track who’s completed enrollment and send reminders or invitations to new hires.
  • Compliance Assistant: Use this built-in tool to track federal HR deadlines and set custom reminders. You’ll find detailed explanations of compliance deadlines that could affect your business and sync reminders with your personal calendar. There are also resources to provide a better understanding of regulatory requirements, including ACA, COBRA, EEOC and I-9 compliance.

Approach to Common Challenges

  • Finding the Best Employees: Quickly share job listings on social media and job boards, plus automated updates keep candidates in the loop throughout the process.
  • Tricky Labor Law Compliance: The compliance assistant feature helps track important deadlines and access vital resources, ensuring your HR practices are always in line with the latest regulations.
  • Lack of Diverse and Inclusive Workplace: Customize onboarding to reflect your company values and track important metrics to see how well your diversity initiatives are working.
  • Forgotten Benefits Enrollment: When enrollment time rolls around, employees will see the announcement right at the top of their dashboard. The employee progress dashboard shows where everyone is at in the process and automates reminders.
  • Time and Attendance (and Payroll) Errors: The platform provides real-time dashboards for tracking clock-ins and outs, while the TimeKeeper iPad app adds an extra layer of security. Plus, advanced issue notifications alert you to potential problems before you hit “approve,” ensuring a smooth and efficient payroll process that keeps errors to a minimum.

Limitations

At the time of this review, user feedback suggests the following drawbacks of TriNet:

  • Long wait times for support (specifically with more complex issues).
  • Some users experienced occasional glitches with document uploads.
  • Learning management currently scores on the low side at 34/100. Content sharing, automatic assignment and assessments require partner integrations.
  • Currently no skills matrix or gamification.

Training Resources

  • Demo: Request a demo through the website.
  • Help Center: The help center is broken into common categories like payroll, billing, benefits, and time and scheduling. From there, view relevant articles. There’s also a search bar to type in exactly what you’re looking for.
  • Live Chat: Real-time support during business hours.
  • Training Portal: On the training portal, there are courses, insights and a guide on how to get started.

Quick Comparison

See how TriNet stacks up against its top HR competitors.

Product Price Deployment Business Size Top Module Free Trial
TriNet Starting from $8 per user per month Cloud S M Time and Attendance N/A
UKG Pro Starting from $100 per user per month Cloud S M L Document Management Yes
Dayforce Starting from $6 per use, per month Cloud M L Employee Engagement No
ADP Workforce Now Starting from $110 monthly Cloud, On-Premise M L Payroll Management Yes
Oracle HCM Cloud Starting from $4 per user per month Cloud S M L Employee Self Service Yes

FAQs

Q: What’s the difference between Rippling and TriNet?
A:TriNet (formally Zenefits) and Rippling are both cloud-based platforms designed to simplify HR processes, but they cater to different needs, and their features vary slightly.

TriNet is geared mainly toward HR functions, offering a suite of tools for payroll, benefits management, time tracking, performance management, hiring, onboarding and document management.

On the other hand, Rippling offers a broader range of services, integrating HR, IT and financial operations.

Q: Does TriNet own Zenefits?
A: Yes, TriNet acquired Zenefits in 2022. Zenefits now operates as a division of TriNet, focusing on HR solutions tailored for small and medium-sized businesses.

Q: Is Zenefits still in business?
A: Zenefits is still in operation and continues to provide HR software solutions as part of TriNet.

Q: What does TriNet do?
A: TriNet is a professional employer organization (PEO) that delivers comprehensive HR solutions, including payroll, benefits and compliance services.

TriNet’s main focus is managing HR functions like benefits enrollment, payroll, and time and attendance.

Q: How do I contact TriNet customer support?
A: According to their website, you can call 800-638-0461, Monday through Friday, 6 a.m to midnight ET (3 a.m. to 9 p.m. PT).

You can also reach out by email. For admin and managers, use the email [email protected], and for employees, use [email protected]

Additionally, there’s a help center with resources for payroll, billing, getting started and other core functions.

Q: What’s the difference between TriNet and Zenefits?
A: Zenefits is now part of TriNet. While both TriNet and Zenefits offer HR solutions, TriNet provides a wider range of PEO services. The good news is now they’re under the same umbrella to knock out core HR needs.

Q: Where can I find my pay stub on TriNet?
A: After logging into the platform, click Paystubs on the main dashboard.

Testimonials

With Zenefits, I feel confident knowing all the steps of onboarding, payroll and compliance are taken care of.

Product Case Studies

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