SAP HCM Reviews & Pricing

by SAP, Inc. | Founded 2001, Walldorf, Germany

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What is SAP HCM?

Industry Specialties: Serves all industries.

The foremost SAP HCM solution is SuccessFactors, a human capital management solution that offers an on-premises service to help organizations with managing employees, compliance, payroll, personnel files and administration benefits. It offers an end-to-end experience for empowering flexible operations, an engaged workforce and business growth. It enables users to share feedback and benefits. It also includes global HCM and payroll services, time tracking and more. Access platform learning and work succession from the dashboard. Additionally, it also provides administrative support, recruiting, onboarding, development and performance analytics and workforce planning.

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User Sentiment

Based on 484 reviews:

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SAP HCM Pricing

Based on our most recent analysis, SAP HCM pricing starts at $6 (Per User, Monthly).

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Starting From: $6.30
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

SAP HCM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SAP HCM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

SAP HCM Benefits and Insights

Why use SAP HCM?

Key differentiators & advantages of SAP HCM

Customer Community: Empowers organizations with a customer-centric community that enables knowledge sharing, success stories, solution updates and quick access to expert resources directly through the dashboard. User groups are available across regions, industries and areas of interest for connecting, collaborating and learning.
Executive Engagement: Helps build and manage executive forums and sessions to build an executive network, provide feedback and also influence innovative strategies within the team.
Advisory Services: Leverage the knowledge of SAP experts to drive acceleration and transformation of HR activities to get the most value out of solutions and achieve the right business outcomes.
Original Research: Gain access to original research resources through the HR research team which focuses on how work intersects based on employee experiences, HR and HCM technology. Offers expertise in workplace psychology and provides research methods to conduct original research and develop a broad point of view for product direction and market leadership.
Partnership: Find or become a partner with the help of service and support assistance. Helps achieve and grow business revenue through the award-winning global partnership program.
SAP HCM Ecosystem: Access an innovative and flexible system for business operations with a comprehensive cloud solution, end-to-end support, partner apps and more. Helps extend, build and discover an open ecosystem with the help of data. Additionally offers robust tools to help cover changing employee needs and ensure business success.

Industry Expertise

The SAP HCM solution caters to over 178 million users in 42 different languages. More than 7,000 users from various industries such as financial institutions, public services, service industries and more, including 43% of Fortune 500 companies, use the platform.

SAP HCM Reviews

Average customer reviews & user sentiment summary for SAP HCM:

484 reviews

82%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of SAP HCM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Global Reach: SAP SuccessFactors caters to the needs of multinational companies by accommodating various languages and currencies.
Centralized Platform: Consolidates all employee information, from personal details to performance reviews, in a single location. This eliminates the need for multiple systems and ensures data consistency.
Automated Processes: Automates repetitive HR tasks, such as payroll and benefits administration, freeing up HR professionals to focus on more strategic initiatives.
Data-Driven Insights: Provides robust analytics and reporting features, enabling HR teams to make informed decisions based on real-time data. For example, organizations can track employee performance trends and identify areas for improvement.

Cons

Customization Headaches: SAP SuccessFactors can be inflexible when it comes to customizing reports and functionalities, which can be a pain point for companies with unique needs.
Steep Learning Curve: The system's complexity can be overwhelming, especially for new users, leading to a longer onboarding process and potential frustration. Imagine trying to learn a new language in a short amount of time - it can be a lot to take in.
User Interface Frustrations: Some users find the interface outdated and clunky, which can impact user experience and productivity. Think of using an old phone with a slow, unresponsive interface - it can make simple tasks more difficult.
High Price Tag: The cost of ownership can be high, particularly for smaller businesses, making it less accessible for companies with limited budgets. It's like opting for a luxury car when a more affordable option would suffice.
No Free Trial: The lack of a free trial option makes it difficult for potential customers to test the software and assess its suitability before committing to a purchase. It's like buying a car without taking it for a test drive first.

Researcher's Summary:

Is SAP HCM all that and a bag of chips? SAP HCM has garnered a mixed bag of user reviews in the last year. While some users praise its robust payroll, personnel administration, and talent management capabilities, others find it a tough cookie to swallow due to its complexity and hefty price tag. For instance, one user lauded SAP HCM's comprehensive HR functionalities, stating, "[SAP HCM] allows us to do all of our HR management processes, including payroll and personnel administration." However, another user criticized the platform's steep learning curve, mentioning, "The software can be complex and challenging to navigate."

A key differentiator for SAP HCM is its global reach and scalability, making it a good fit for large enterprises with operations in multiple countries. Its strong compliance management features are also a major plus for companies operating in highly regulated industries. However, the platform's limited customization options and sometimes clunky interface have left some users feeling like they're stuck between a rock and a hard place.

In a nutshell, SAP HCM is a powerhouse for large organizations needing a comprehensive, globally compliant HR solution. However, its complexity and cost make it a less appealing option for smaller businesses. These businesses may be better served by a more agile and affordable solution.

Key Features

Experience Management: Replaces the Human Capital Experience (HCE) with Human Experience Management (HXM) by navigating and adapting to the rapidly changing workforce. Leverages cloud technology to build a human-powered intelligence for the best possible experiences and a productive and agile workforce.
HR and Payroll: Offers administrative solutions for global workforces with flexible cloud solutions for core HR, payroll, service delivery and work visa management. Centralize document management, manage people data, streamline HR processes, manage payroll and optimize HR operations through an intuitive digital dashboard.
Talent Management: Provides easy access to the most relevant candidates and helps with recruiting and onboarding, payroll and compensation management, and other related administrative tasks. Connect with and guide new hires, optimize workforce performance, and increase engagement and productivity through a culture of continuous feedback and learning.
Analytics and Workforce Management: Make data-driven decisions to improve employee performance throughout every HR and administrative process with the help of people analytics and workforce planning tools.
Extensions: Reduce pressure on IT with extensions specifically designed for HR system admins and business organizations. Provides native SAP tools to help create and edit new objects within the workflow, without incurring additional costs.
Business Technology: Offers technology services, tools, APIs and integrations to provide easy HR solutions, simplify the administrative process and create engaging experiences. Personalize human experiences with the help of technology for faster process adoption and effective outcomes.

Limitations

At the time of this review, these are the limitations according to user feedback:

Graphic interface isn’t user-friendly.
Payroll configuration is difficult.
Doesn’t support quick navigation.
Customization and reporting aren’t user-friendly.

Suite Support

The SAP ONE Support Launchpad offers task-driven support and resources through an intuitive support porta,l accessible by user login and available 24/7, 365 days a year.

Email: Email support via a contact form available on the customer interaction section on the contact us page of the vendor’s website.

Phone: +1-800-872-1727 for U.S. - based support.

Training: Access training programs for individuals and teams via the training section of the vendor website. The vendor offers virtual events, blogs, additional training via a learning hub subscription, and more.

Tickets: Submit tickets through logging into the SAP ONE Support Launchpad portal.