HealthWare Reviews & Pricing

by HealthWare | Founded 1986, Pensacola, FL

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Overview Pricing Benefits Reviews Features

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What is HealthWare?

Industry Specialties: Medical

HealthWare is a cloud-based suite of healthcare operation management software solutions. Users can access over 30 integrated applications, including billing, scheduling, EMR, EVV and analytics. It is HIPAA compliant and accessible via browser-based devices.

Minimal data entry and coding services improve the accuracy of clinical documentation and response time. Both doctors and patients can access and sign clinical documents with electronic signatures. Automated audits initiate workflow actions and notify staff of urgency and escalation.

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User Sentiment

Based on 2 reviews:

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HealthWare Pricing

Based on our most recent analysis, HealthWare pricing starts at $100 (Monthly).

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Starting From: $100
Pricing Model: Monthly
Free Trial: No

Training Resources

HealthWare is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for HealthWare:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

HealthWare Benefits and Insights

Why use HealthWare?

Key differentiators & advantages of HealthWare

Improved Patient Care: HealthWare facilitates better patient care by streamlining communication and care coordination between healthcare providers, patients, and their families. For example, the software allows for real-time updates on patient status, medication schedules, and care plans, ensuring everyone involved is informed and aligned.
Enhanced Efficiency: HealthWare automates routine tasks such as scheduling, billing, and documentation, freeing up valuable time for healthcare professionals to focus on patient care. This increased efficiency leads to reduced administrative burdens and improved productivity.
Reduced Costs: By optimizing workflows and minimizing errors, HealthWare helps reduce operational costs for home health agencies. Additionally, the software's ability to track and manage resources efficiently contributes to cost savings.
Data-Driven Insights: HealthWare provides robust reporting and analytics tools that offer valuable insights into patient outcomes, staff performance, and overall agency operations. These data-driven insights enable informed decision-making and continuous improvement initiatives.
Increased Compliance: HealthWare helps home health agencies maintain compliance with industry regulations and standards. The software includes features that support accurate documentation, secure data management, and adherence to privacy laws.
Improved Patient Engagement: HealthWare empowers patients to actively participate in their care through features such as secure messaging, appointment scheduling, and access to their health records. This increased engagement leads to better patient satisfaction and improved health outcomes.

Industry Expertise

HealthWare offers industry-specific expertise in home health, hospice, and private duty care. Their software caters to agencies of all sizes, from startups to large enterprises, with features designed to streamline operations, improve patient care, and ensure compliance. HealthWare's comprehensive solution makes it ideal for organizations seeking a robust and scalable platform to manage their home-based care services effectively.

HealthWare Reviews

Average customer reviews & user sentiment summary for HealthWare:

2 reviews

100%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of HealthWare reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Scheduling and Coordination: HealthWare simplifies the complex task of scheduling patient visits and coordinating care among various healthcare professionals. Users appreciate the intuitive interface and drag-and-drop functionality, which make it easy to visualize and adjust schedules as needed. The software also automates appointment reminders and reduces scheduling conflicts, ensuring smoother operations and improved patient satisfaction.
Comprehensive Clinical Documentation: HealthWare offers robust clinical documentation tools that enable healthcare providers to efficiently record patient information, track progress, and maintain detailed medical histories. Users find the customizable templates and point-of-care documentation features particularly helpful, as they streamline the documentation process and ensure accuracy and completeness of patient records.
Enhanced Communication and Collaboration: HealthWare facilitates seamless communication and collaboration among healthcare team members, regardless of their location. The software's secure messaging platform allows for real-time communication, while shared care plans and patient records ensure everyone is on the same page. This improved communication leads to better-coordinated care, reduced errors, and ultimately, improved patient outcomes.
Improved Billing and Financial Management: HealthWare simplifies the billing process for home health agencies by automating tasks such as claims submission, payment processing, and financial reporting. Users appreciate the software's ability to reduce billing errors, improve cash flow, and provide insights into financial performance. This allows agencies to focus on providing quality care while maintaining financial stability.

Cons

Steep Learning Curve: Many users report that HealthWare's interface is not intuitive, leading to a prolonged onboarding process and frustration among staff. The software's complex workflows and non-standard terminology can be challenging for new users to grasp, hindering efficient adoption.
Customization Limitations: HealthWare offers limited options for tailoring the software to specific agency needs. Users often find that they cannot modify workflows, reports, or data fields to align with their unique operational requirements, leading to workarounds and inefficiencies.
Mobile App Functionality: The mobile app version of HealthWare receives consistent criticism for its limited features and unstable performance. Clinicians on the go often find that they cannot complete essential tasks or access critical patient information reliably, hindering productivity and responsiveness.
Customer Support: Users frequently express dissatisfaction with HealthWare's customer support, citing slow response times and a lack of effective troubleshooting. This can leave agencies feeling stranded when they encounter technical issues or require assistance with the software's functionalities.

Researcher's Summary:

HealthWare appears to be most suitable for mid-sized and larger home health agencies due to its scalability and comprehensive features. Smaller agencies might find the system to be more complex than necessary and may prefer a simpler solution. The software's ability to handle complex scheduling, billing, and compliance requirements makes it ideal for agencies with a high volume of patients and staff. Additionally, HealthWare 's robust reporting and analytics capabilities can provide valuable insights for larger agencies looking to optimize their operations and improve patient care.

One area where HealthWare stands out is its scheduling and routing functionality. Users appreciate the ability to optimize schedules based on staff availability, patient location, and skill sets. This not only improves efficiency but also reduces travel time and costs for agencies. The software's mobile app allows field staff to access schedules, patient information, and documentation tools on the go, further enhancing productivity. However, some users have mentioned that the initial setup and configuration of the scheduling system can be time-consuming and may require additional support from HealthWare .

Compared to competitors like Homecare Homebase and Axxess, HealthWare is often praised for its comprehensive feature set and customizability. The software covers a wide range of home health needs, including scheduling, billing, clinical documentation, and reporting. Users appreciate the ability to tailor the system to their specific workflows and preferences. However, this level of customization can also lead to a steeper learning curve for new users. Some reviewers have noted that the user interface can feel overwhelming at times, and navigating through the various modules may require additional training.

Key Features

EMR: Import and store electronic documents. Scan and collate paper documents to patient charts using virtual charts.
Scheduling: Assign employee tasks by dragging and dropping scheduled activities. Receive warnings for scheduling conflicts, missing information and authorization.
Billing: Process billing for multiple payers for a variety of services. Itemize prospective pay, hospice per-diem, fee for service, room and board, and continuous care fees.
Claims Management: Track and manage unpaid claims and invoices. Track collections by bill or line item and document conversations with payers. Set up reminders to follow up on outstanding payments.
Clinicial Documentation: Save time and eliminate errors in data entry with built-in prompts and validation. Check for inconsistencies in current documentation and evaluations. View warnings based on nurses’ input at time of entry.
Alerts and Notifications: Set rules to trigger automated actions and notifications by text, email, phone or push alert. Automate escalations and set different alerts to stay up-to-date on urgent tasks.
Care Plans: Create comprehensive care plans with an interdisciplinary approach using pre-stored templates. Edit and adjust care plans based on patient progress and monitor task progress.
Integrations: Coordinate patient, employee and vendor activities using graphical calendars with OnTrak. Collaborate with back-of-office staff and caregivers with TeamWork. Log in remotely from any web-based device to view patient charts and employee schedules using the physician and employee portals.