DeskPRO Reviews & Pricing
by Deskpro
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What is DeskPRO?
DeskPRO is a noteworthy software tool that ranks 75 among all Help Desk Software according to our research analysts and 35 crowd-sourced reviews from 1 source. Starting from $29, DeskPRO is priced more competitively, has offered a free trial in the past and is most advisable for all company sizes. DeskPRO can be deployed in the cloud and on-premise and is accessible from a limited amount of platforms including Windows and Linux devices. Similar alternatives to DeskPRO include HelpSpace, Halo Service Desk and ThriveDesk.PRICE
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Product Screenshots and Videos
DeskPRO Pricing
Based on our most recent analysis, DeskPRO pricing starts at $29.
- Price
- $$$$$
- Starting From
- $29
- Pricing Model
- Still gathering data
- Free Trial
- Yes, Request for Free
Training Resources
DeskPRO is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for DeskPRO:
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
DeskPRO Reviews
Based on our most recent analysis, DeskPRO reviews indicate a 'excellent' User Satisfaction Rating of 91% based on 35 user reviews from 1 recognized software review sites.
35 reviews
Key Features
- , @mentions
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- API
- Application Management
- Appointment Management
- Approval Process Control
- Audit Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Call Routing
- Canned Responses
- Cataloging/Categorization
- Categorization/Grouping
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- CRM
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Decision Support
- Discussions / Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Employee Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Full Text Search
- Geotargeting
- Help Desk Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- IT Asset Management
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile Alerts
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple User Accounts
- Network Monitoring
- Offline Form
- Online Forums
- Performance Management
- Performance Metrics
- Pre-built Templates
- Prioritization
- Proactive Chat
- Problem Management
- Project Management
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- Rules-Based Workflow
- Search/Filter
- Self Service Portal
- Self-Learning
- SEO Management
- Service Level Agreement (SLA) Management
- Single Sign On
- SMS Messaging
- Social Media Integration
- SSL Security
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Templates
- Text Editing
- Third Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- User Management
- Voice Mail
- Web Notifications
- Website Integration
- Website Visitor Tracking
- Widgets
- Wiki
- Workflow Configuration
- Workflow Management
- WYSIWYG Editor
Awards
DeskPRO stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
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