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What is SummitAI?

SummitAI is a promising software system that ranks 123 among all Help Desk Software according to our research analysts and 37 crowd-sourced reviews from 2 sources. Starting from $89, SummitAI is priced less than most others and is most suitable for enterprises with hundreds or thousands of employees. SummitAI can be deployed in the cloud and on-premise and is accessible from a few platforms including Windows and Linux devices. Similar alternatives to SummitAI include HelpSpace, Halo Service Desk and ThriveDesk.
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#118

SummitAI is ranked #118 in the Help Desk CRM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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SummitAI Pricing

Based on our most recent analysis, SummitAI pricing starts at $89.

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Starting From
$89
Pricing Model
Still gathering data
Free Trial
Still gathering data

Training Resources

SummitAI is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SummitAI:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

SummitAI Reviews

Average customer reviews & user sentiment summary for SummitAI:

User satisfaction level icon: great

37 reviews

88%

of users would recommend this product

SummitAI has a 'great' User Satisfaction Rating of 88% when considering 37 user reviews from 2 recognized software review sites.

Key Features

  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics
  • API
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Barcode / Ticket Scanning
  • Benchmarking
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • CMDB
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • CRM
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Feedback Management
  • Help Desk Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • IT Asset Management
  • IT Asset Tracking
  • IT Risk Management
  • Knowledge Base Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Release & Deployment
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • SSL Security
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • User Management
  • Virtual Assistant
  • Workflow Configuration
  • Workflow Management

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