Comm100 Reviews & Pricing

by Comm100 Network Corporation | Founded 2009, Vancouver, Canada

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Overview Pricing Benefits Reviews Features

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What is Comm100?

Industry Specialties: Serves all industries

Comm100 is a live chat solution that offers real-time, personalized customer engagement. It supports multilingual services with a flexible ticketing and messaging system, automated chatbots, a self-serve knowledge base and security measures for data protection.

The product connects via third-party integrations such as CRMs, eCommerce, social media and website content management channels with a systematic API. Live chat lets users engage with customers in real time using text, routing, audio, video, co-browsing, file transfer, auto-translation and more. Reports help evaluate team performance, chat expertise and overall service efficiency.

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User Sentiment

Based on 248 reviews:

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Comm100 Pricing

Based on our most recent analysis, Comm100 pricing starts at $29 (Monthly).

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Starting From: $29
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Comm100 is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Comm100:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Comm100 Benefits and Insights

Why use Comm100?

Key differentiators & advantages of Comm100

Personalize the Experience: Customize key functionality like chat invitations, surveys, chat windows and more to offer unique experiences and improve customer satisfaction.
Centralize Data: Access all business data on a single screen using a mobile application that works with iPads, iPhones and Android devices to complete business processes smoothly.
Save Time: Automate workflows and save time with Agent Assist, an AI-powered agent productivity tool that reads incoming queries, determines the topic and suggests answers to agents inside the console.
Enhance Security: Protect data from unauthorized access and malware with non-negotiable security standards like PCI-compliant forms, SOC 2 certification and credit card-masking.
Automate Tasks: Focus on essential tasks and leave common workflows like FAQs, booking meetings, capturing contact information and more for easy-to-deploy Task Bots. Pre-designed bot templates save time and expedite processes.

Industry Expertise

Ideal for businesses looking for SaaS.

Comm100 Reviews

Average customer reviews & user sentiment summary for Comm100:

248 reviews

93%

of users would recommend this product

Key Features

Live Chat: Engage with website visitors in a two-way dialogue and devise quick solutions with real-time chat service, reducing phone calls, emails, operational costs and long agent queues. Reach out to customers with deals and promotions, feedback requests, and automated responses to deliver efficient solutions.
Knowledge Base: Build and maintain self-service and agent-led resources integrated with live chat to help customers. Troubleshoot customer problems through documents, FAQs, articles, how-tos and guided assistance. Simplified management tools, like embedded images and hyperlinks, provide a better user experience.
Reporting and Analytics: Track and monitor crucial performance indicators with personalized reports. Assess service quality, understand chat traffic patterns, measure conversions, track ticket resolution and volume, and see resolution history to improve team collaboration and meet customer expectations.
Security and Privacy: Secure customer data with safety features like credit card-masking, secure forms, TLS encryption and LDAP authentication. Identify customers before starting a chat, restrict logins to specific IPs, enable CAPTCHA verification in live chat and use audit logs to track agent activity.
Automated Bots: AI-powered virtual agents are equipped to answer complex customer questions, process transactions, resolve queries and regulate engagement with minimal human intervention. Use Agent Assist to monitor conversations, provide accurate answers, suggest resources from the knowledge base and enhance service quality.