UJET Reviews & Pricing

by UJET | Founded 2015, San Francisco, CA

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Overview Pricing Benefits Reviews Features

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What is UJET?

Industry Specialties: Serves all industries

UJET is a cloud-based software designed to streamline customer service operations, making it an ideal solution for businesses looking to enhance their call center capabilities. It is particularly suited for organizations that prioritize customer satisfaction and efficiency, as it offers a suite of tools aimed at improving the quality and responsiveness of customer support. Among its key benefits are the ability to integrate with existing business systems, providing a seamless experience for both agents and customers, and its scalability, which allows businesses of all sizes to tailor the service to their needs. UJET's popular features include real-time interactions, intelligent routing, and comprehensive analytics, which help in making informed decisions and improving service quality. When compared to similar products, users often highlight UJET's user-friendly interface and the effectiveness of its customer support features. Pricing considerations vary, typically based on the volume of interactions and the specific features required, with payment options usually structured on a subscription basis.

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User Sentiment

Based on 745 reviews:

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UJET Pricing

Based on our most recent analysis, UJET pricing starts at $80 (Per User, Annually).

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Starting From: $80
Pricing Model: Per User, Annually
Free Trial: Yes, Request for Free

Training Resources

UJET is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for UJET:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

UJET Benefits and Insights

Why use UJET?

Key differentiators & advantages of UJET

Work Remotely: Offer customers continual support from anywhere and on any device.
Offer Support in Multiple Languages: Serve clients according to their language preferences. Establish support locations and provide international customers with localized phone numbers and serve menus in over eleven languages.
Improve Service Quality: Automatically route calls and other customer communications to the most suitable agents. Fill gaps in support with convenient AI-powered self-service options.
Customize Communications: Create and tailor rules to route incoming requests. Prioritize specific types of communications and adjust as needed.

Industry Expertise

Caters to businesses of all sizes offering help desk support.

UJET Reviews

Average customer reviews & user sentiment summary for UJET:

745 reviews

93%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of UJET reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Simplified Workflow: Users praise UJET for its intuitive design that streamlines call center operations, allowing agents to handle customer interactions more efficiently.
Enhanced Customer Experience: UJET's ability to seamlessly integrate various communication channels, such as voice, chat, and video, enables agents to provide a more personalized and engaging customer experience.
Robust Analytics and Reporting: Users appreciate UJET's comprehensive analytics and reporting features, which provide valuable insights into call center performance and customer behavior, empowering data-driven decision-making.

Cons

Limited Customization: Users express frustration over the platform's limitations in tailoring the system to their specific workflows. For instance, routing options can be restrictive, making it difficult to handle complex call flows.
Reporting Complexities: Extracting specific data or generating custom reports can be challenging. Some users find the reporting interface cumbersome and less intuitive than desired for in-depth analysis of call center performance.
Occasional Performance Issues: While generally stable, some users report occasional glitches or slowdowns, particularly during peak hours or when handling a high volume of interactions. This can disrupt operations and lead to agent frustration.

Researcher's Summary:

User reviews from the past year suggest UJET is a powerful tool, but it's not without its drawbacks. Users praise its modern, clean interface and robust feature set, particularly highlighting its strong CRM integrations and comprehensive reporting capabilities. For example, users rave about how UJET's seamless integration with Salesforce allows agents to access customer information directly within the platform, streamlining workflows and boosting efficiency. However, some users have reported occasional glitches and stability issues, particularly with the mobile app. Others find the pricing structure complex and potentially expensive for smaller businesses.

Overall, UJET seems best suited for medium to large enterprises with complex customer service needs who value a modern, feature-rich platform and are willing to invest in a premium solution. Smaller businesses or those with simpler requirements might find UJET's complexity and cost outweigh its benefits.

Key Features

Voice Calls: Improve voice call experience, shorten call times and reduce operational costs with tools such as PSTN and in-app calling, SMS blending, call controls embedded within a CRM, click-to-call, auto-answer, codes and agent notes and scheduled callbacks.
SMS Messaging: Blend voice and SMS channels together for flexible and convenient conversations. Enhance with tools such as in-call SMS, SMS transcripts, wait time SMS, multimedia messaging and deep-link app sharing.
Chat: Automatically engage with website visitors. Improve routing accuracy via proactive triggers, messaging templates, auto-answer, business hours deflection, contextual routing and web and mobile SDKs.
Smart Actions: Authenticate users and customers using t-pin and biometric security to unlock smartphones. Prompt them to take and share photos, videos and screenshots from their photo libraries. Allow callers to communicate information without speaking out loud.
Virtual Agent: Provide guided self-service tools to customers via the AI-Powered Conversational CX virtual assistant. Minimize churn, shorten hold times and reduce the impact of volume fluctuations.
Integrations: Unify and extend CX Ecosystem through contact center software integrations with Microsoft Dynamics, Zendesk, Salesforce, Oracle, Freshdesk and Kustomer.