EZFacility Reviews & Pricing

by EZFacility | Founded 2003, New York, NY

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Overview Pricing Benefits Reviews Features

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What is EZFacility?

Industry Specialties: Sports and Fitness, Hospitality

EZFaciltiy is a management software mainly focused on sports and fitness centers. It covers facility scheduling, employee management, billing, marketing tools, reporting and more. It also offers membership management, inventory management, league management, revenue management and tracking, and registration management. It helps automate payment processes, calculate rent, send reminders, manage multiple locations and control access to facilities.

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EZFacility Pricing

Based on our most recent analysis, EZFacility pricing starts at $150 (Monthly).

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Starting From: $149.94
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

EZFacility is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for EZFacility:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

EZFacility Benefits and Insights

Why use EZFacility?

Key differentiators & advantages of EZFacility

Mobility: Utilize a custom branded app for members to manage bookings, view promotions, access facility information, engage with social media accounts, check trainer profiles and add member cards to a mobile wallet. Send push notifications, check the performance of in-app promotions and sessions with the highest ratings and update the app through the admin portal.
Integration: Integrate with iFrame, Smartwaiver, Outlook, Google Calendar, Google Analytics, Zoom and more.
Multi-Location Support: With a growing company, add new locations locally and internationally, share bookings across locations, access data from multiple locations on a central hub and offer members a multi-location branded app.
Access Control: Control the online system from the admin dashboard, set custom permissions to determine who has access to facilities, assign default permissions for group entry, manage a built-in fraud guard and receive notifications for any invalid access to facilities.
Paperless Organization: Use centralized scheduling to keep staff updated, save time and avoid conflicting paperwork or overlapping class rosters. Manage liability waivers and event forms digitally with Smartwaiver integration.
Security: Keep payment and member data safe in a cloud with PCI DSS Level 1 security.

Industry Expertise

Serves health clubs, fitness centers, parks and recreation facilities, gun clubs, sports performance training centers, university rec and intramurals, community centers and more. Suitable for medium- and large-scale organizations.

Synopsis of User Ratings and Reviews

Based on an aggregate of EZFacility reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Scheduling: EZFacility offers tools to simplify the scheduling process for facilities and their users, including features for managing reservations, bookings, and waitlists.
Membership Management: The platform provides capabilities to handle various aspects of membership management, such as tracking member information, processing payments, and managing access control.
Point of Sale (POS) Functionality: EZFacility includes POS features that enable facilities to process transactions for services, products, and memberships, simplifying payment management.
Reporting and Analytics: Users can generate reports and access analytics to gain insights into facility usage, revenue, and other key metrics, aiding in data-driven decision-making.
Marketing Tools: EZFacility offers marketing tools to help facilities promote their services and engage with customers, including email marketing and online registration capabilities.

Cons

Customer Support: Users have reported challenges in getting timely and effective assistance from EZFacility's customer support team, leading to frustration and unresolved issues.
Software Issues: Some users have encountered software bugs and glitches that disrupt their workflow and cause inconvenience. These issues can range from minor annoyances to more significant problems that impact business operations.
Billing and Payments: There have been reports of billing discrepancies and difficulties with payment processing, causing confusion and frustration for users. This can include issues such as incorrect charges, declined payments, and problems with refunds.

Researcher's Summary:

Making facility management a breeze – that's the promise of EZFacility, but does it deliver? User reviews from the past year paint a picture of software with clear strengths and weaknesses. Reviewers frequently praise EZFacility's scheduling and booking capabilities, highlighting its ease of use and flexibility for managing various types of facilities and activities. The software's ability to handle memberships, point-of-sale transactions, and reporting is also well-regarded, providing a comprehensive solution for facility operations. However, users point out that EZFacility's customer support can be inconsistent, with response times varying and occasional difficulty reaching knowledgeable representatives. Some users also mention that the software's interface, while generally user-friendly, can feel outdated and clunky in certain areas. Compared to competitors like Mindbody and Zen Planner, EZFacility stands out for its affordability and comprehensive feature set, making it a solid choice for small to medium-sized facilities with diverse needs. However, larger facilities or those requiring more advanced customization options may find other platforms better suited to their requirements.

Key Features

Facility Scheduling and Management: and more. Use drag-and-drop design and a centralized calendar to update events and access built-in conflict resolution scheduling to avoid double bookings.
Membership Management: Directly manage membership statuses from the dashboard, give members individual check-in credentials and secure facilities using photo IDs, biometrics or key tags. Add account information and collect payments from members.
Point-of-Sale and Inventory Management: Track and locate resources, products and equipment. Pre-order popular items and rentals based on day and time. Offer point-of-sale products online, manage coupons and offers, create product directories, access supplier contacts and more.
League Management: Use an automated scheduler to schedule leagues based on team preferences and venue availability. Provide clients a real-time view of league standings, scores, top leaders and classified ads for new team members. Integrate with iFrame, automate game reminders, advertise, manage officials and more.
Self-Service Client Portal: Directly link members to schedules, profiles, account information, payment information, registration and more. Describe booking requirements for classes, permit or restrict access to clients and send reminders using automated schedulers.nbsp;
Marketing Tools: Use multiple-channel messaging to reach members, create cohorts or filters for targeted marketing and create advanced messaging campaigns to gain new members. Take advantage of over 500 customizable email templates for automated campaigns.
Online Registration and Rentals: Streamline registration processes, accept multiple- enrollments and set registration deadlines, deposit requirements and program capacities. Allow clients or members to register online as individuals or as a team and collect fees using registration deposits or other methods. Directly publish registration forms, program summaries, waivers and more on the website.
Text Message Automation: Use EZMessaging to schedule and manage messaging campaigns, help with billing collections and send out automated reminders.
Payroll and Commission Tracking: Track instructor, trainer or employee payrolls, non-training hours, completed training sessions and hours worked.
Self Check-In: Streamline front desk check-in with biometric scans, mobile or RFID cards or unique identifiers. View check-in history, attendance, purchases, registrations, packages and more from a centralized access point.
Reports: Get up-to-date and in-depth sales, product performance, marketing, lead conversion, training, resource availability and usage reports. Access detailed financial and demographic reports on members and export reports in CSV, XLSX, PDF, MHTML, XML, Word and TIFF formats.
Packages and Attendance: Create custom packages for members, offer group packages, allow package sharing and track attendance trends to create popular class bundle packages.
Merchant Processing: Make the checkout process more manageable by offering real-time payment updates and card processing to automate the payment process.
Revenue Tracking: Automate billing processes to create, print and send invoices. Input a set cost for classes, merchandise, training, equipment, services and rentals. Track payments, view purchase history and set up custom payment schedules.
Rentals and Special Events: Rent partial or entire facilities for a single event or recurring events. Set, update and automatically calculate rent, attach bills for additional services or items, add custom instructions for setup and more.
Employee Time Clock: Allow employees to clock in and out via clock terminals. View time logs, update schedules, create job classifications, restrict employee clock-in functions to selected devices and track working hours.