Centricity EMR Reviews & Pricing

by GE Healthcare | Founded 2003, Chicago, IL

REQUEST WITH NO OBLIGATION$ Request Pricing Get Free Demo

Request Pricing Request Demo

Overview Pricing Benefits Reviews Features

Categories:

What is Centricity EMR?

Industry Specialties: Ambulatory Health

Centricity EMR is a comprehensive software solution designed to streamline electronic medical records management. It is particularly well-suited for large healthcare organizations and multi-specialty practices due to its robust capabilities in handling complex workflows and extensive patient data. The software excels in enhancing clinical productivity by offering features such as customizable templates, integrated billing, and advanced reporting tools.

Users appreciate the intuitive interface and the seamless integration with other healthcare systems, which significantly reduces administrative burdens. The software's ability to facilitate real-time data access and improve patient care coordination stands out as a major benefit. Additionally, Centricity EMR supports regulatory compliance, ensuring that practices meet industry standards effortlessly.

Pricing for Centricity EMR typically varies based on the size of the practice and specific needs, often involving a combination of upfront costs and ongoing subscription fees. Compared to similar products, users often highlight its reliability and the depth of its feature set, though some note that the initial setup can be complex.

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

Try Before You Buy.

Request a Free Demo Today!

Request Demo

It's completely free!

User Sentiment

Based on 207 reviews:

Add your rating:

Product Screenshots and Videos

Centricity EMR Pricing

Based on our most recent analysis, Centricity EMR pricing starts at $500 (Per User, Monthly).

Get Price Quote

Price: $
$
$
$
$

i
Starting From: $500
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

Centricity EMR is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Centricity EMR:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Centricity EMR Benefits and Insights

Why use Centricity EMR?

Key differentiators & advantages of Centricity EMR

Streamline Workflows: Increase exam room utilization and cut X-ray cycle times in half through automation and smart scheduling.
Seamless Interoperability: Share data and exchange information with existing clinical and financial systems throughout the healthcare ecosystem. Health providers can connect when, where and how they need.
Increase Provider Efficiency: Physicians can document faster while starting with personalized workflows to increase productivity. Staff can then shift their focus towards more complex issues such as enhancing the quality of care provided.
Flexible: Tailor it specifically to unique workflows and preferences to enable physicians to practice medicine in their preferred method.
Comprehensive: Places all the tools needed for health organizations into a single, easy-to-use location.
Patient Engagement: Reduces the time taken for tasks like opening office visits, enabling more face-to-face interactions with patients. A patient can use the portal to view their medical history, check lab results and manage their medication.
Strengthen Financial Performance: Increases profits by increasing first-pass claim approval rates and using continuous analytics to constantly improve care quality.
Integration Capabilities: It’s fully integratable with Centricity’s practice management and revenue management systems in addition to a variety of third-party solutions and tools.

Industry Expertise

Centricity serves a variety of ambulatory health facilities, including independent practices, community health centers, multispecialty groups, academic medical centers, retail clinics and more.

Centricity EMR Reviews

Average customer reviews & user sentiment summary for Centricity EMR:

207 reviews

76%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Centricity EMR reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Many users find Centricity EMR intuitive and straightforward, making it easy to navigate and complete tasks efficiently. For example, one user mentioned that they were able to quickly learn the system and start using it without extensive training.
Comprehensive Features: Centricity EMR offers a wide range of features that cater to various clinical needs. Users appreciate the availability of tools for managing patient records, scheduling appointments, ordering tests, and generating reports. For instance, one user highlighted the system's robust functionality for managing patient allergies and medications.
Strong Support: Centricity EMR provides reliable customer support, ensuring users have access to assistance when needed. Users have praised the responsiveness and helpfulness of the support team, which has been instrumental in resolving issues and providing guidance. For example, one user mentioned that they received prompt and effective support when encountering a technical glitch.

Cons

Slow Performance: Users often report slow loading times and lag, which can be frustrating and impact workflow efficiency. For example, some users have described the system as "sluggish" and "unresponsive," making it difficult to navigate and complete tasks promptly.
Limited Customization: The system's lack of customization options can be a major drawback for some users. For instance, users may find it difficult to tailor the system to their specific needs and preferences, leading to a less efficient and user-friendly experience.
Clunky Interface: The interface can be cumbersome and difficult to navigate, especially for users who are accustomed to more intuitive and user-friendly systems. For example, some users have reported that the system is "cluttered" and "confusing," making it challenging to find the information they need.
Poor Reporting Capabilities: The reporting features are often criticized for being limited and difficult to use. For example, users may find it challenging to generate the specific reports they need, which can hinder their ability to analyze data and make informed decisions.
Lack of Mobile Functionality: The lack of robust mobile functionality can be a significant drawback for providers who need to access patient information on the go. For example, users may find it difficult to access patient charts or enter notes from their mobile devices, which can be inconvenient and inefficient.

Researcher's Summary:

How "centric" is Centricity EMR to the needs of medical practices? User reviews from the past year reveal a mixed bag.

While many users appreciate Centricity EMR's robust features and customizability, some have voiced concerns about its limitations. A standout feature is its mobile app, lauded by users for its game-changing ability to access patient records and chart on-the-go, boosting productivity and responsiveness. The software's intuitive interface also receives praise for streamlining workflows and improving efficiency. Users highlight the robust reporting capabilities, enabling effective patient outcome tracking and better treatment decisions. However, some users find the customization options limited compared to other software, and occasional slow performance is a recurring complaint.

The lack of recent innovative updates is a common concern, with some users describing the software as outdated and not intuitive. Despite these drawbacks, Centricity EMR is generally considered a solid choice for practices seeking a comprehensive EMR solution. Its strengths lie in its mobile accessibility, intuitive interface, and robust reporting capabilities. However, practices prioritizing extensive customization and cutting-edge features might find it lacking. Ultimately, Centricity EMR appears best suited for practices prioritizing efficiency and ease of use over extensive customization.

Key Features

Appointment Management: Schedule appointments, check for at-risk patients and manage specialty equipment and exam rooms. Scheduling can be handled almost entirely automatically, maximizing the amount of exam room and equipment usage while reducing no-shows with patient reminders.
Health Analytics: Helps recognize patient patterns and give health organizations an idea of how they stack up compared to other practices. These analytics also include population health, which aims to improve health outcomes of a group of individuals.
E-Prescribing: This tool allows physicians to send refill requests to pharmacies while checking for drug-to-drug or drug-to-allergy interactions based on the patient’s diagnosis and current medication. Reduces the risk of medication errors and allows medication tracking.
Billing Management: It helps with the billing and payment process, automatically sending out invoices and upcoming payment notifications to patients. Claims are automatically scrubbed of any coding errors before being submitted, leading to higher first-time acceptance rates and faster reimbursement.
Handwriting/Voice Recognition: Use handwriting and voice recognition tools to make charting and reporting quick and easy. Users can use real-life terminology rather than specific codes as the software adapts to their practice style.
Self-Service Portal: Patients and physicians can both access the patient portal to communicate with one another remotely. Patients can use the portal to manage appointments, make payments and more, while physicians can save internal notes and send out alerts to their patients.

Limitations

Some of the product limitations include:

Doesn’t provide an auto-verify option option
No robust reporting tools are provided
Users aren’t able to edit forms
Custom reports require an additional fee
User licenses and training services are fairly expensive

Suite Support

Phone: Phone support is provided Monday through Friday during business hours.

Training: In addition to education courses and webinars, physicians can share product information and knowledge with each other using Centricity’s online service portal.

Tickets: Centricity lets current users and potential customers submit tickets for support online. Users are able to provide information about themselves as well as their role within their organization and can leave comments or questions in order to receive help from a knowledgeable assistant right away.

Cost of Ownership

License/Subscription Cost	On-premise: One-time license fee, including an upfront fee to own the software and another one-time cost for installation and implementation Cloud-based: Subscription-based pricing model — per user, per month — plus a one-time fee for installation and implementation
Maintenance Cost	Cost is not included with the subscription fee Annual support and maintenance costs are charged based on specific contract terms
Installation/Implementation Cost	Cost is not included with the subscription fee Price will vary depending on how frequently the workstations are executing the application and the level of support that’s provided
Customization Cost	Customization cost will vary based on the complexity of the user’s needs and functional requirements
Data Migration Cost/Change Management/Upfront Switching Cost	Cost is not included with the subscription fee Cost is determined based on the amount and type of data being migrated
Recurring/Renewal Costs	On-premise: Annual fees for renewal and maintenance are to be paid in addition to the upfront cost along with any upgrades or added features Cloud-based: A recurring monthly fee is charged, typically including maintenance, training and support services, remote monitoring, and any upgrades chosen