7shifts Reviews & Pricing

by 7shifts | Founded 2014, Saskatchewan, Canada

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What is 7shifts?

Industry Specialties: Restaurant and hospitality

7shifts is a web-based platform that helps restaurants create, edit and publish staff schedules. The intuitive drag-and-drop interface allows managers to assign shifts quickly while factoring in employee availability, time-off requests and overtime limitations. To avoid scheduling conflicts, it automatically highlights potential issues such as missed breaks and unbudgeted labor hours during the creation process.

It integrates with existing point-of-sale (POS) systems, eliminating the need for manual data entry. It pulls sales data to help managers create labor schedules that align with sales forecasts. Additionally, clock-in/out data can be incorporated, providing a complete picture of labor costs.

The platform offers a mobile app for both managers and employees. The manager app allows for on-the-go schedule changes, communication with staff, and real-time sales and labor cost monitoring. The employee app allows staff to view their schedules, request time off, and swap shifts with colleagues directly from their smartphones.

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User Sentiment i

Based on 1305 reviews:

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#27

7shifts is ranked #27 in the Workforce Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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7shifts Pricing

Based on our most recent analysis, 7shifts pricing starts at $3 (Per User, Monthly).

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Starting From: $3
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

7shifts is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for 7shifts:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

7shifts Benefits and Insights

Why use 7shifts?

Key differentiators & advantages of 7shifts

Try It Before You Buy It: Get started with 7shifts for free! You can schedule up to 30 employees at one location without needing a credit card. Plus, all paid plans come with a 14-day trial to help you explore all the features before committing.
Top-Rated Solution: Our analysts ranked 7shifts among the best employee scheduling software, with an impressive score of 86. This puts it right up there with industry leaders like When I Work (85) and Deputy (86).
Simple Setup, Powerful Features: Looking for an all-in-one scheduling solution? 7shifts might be perfect for you. Our research shows it supports 84% of essential employee scheduling needs right out of the box, requiring minimal setup.
Enhanced Teamwork: 7shifts excels in team communication and collaboration, offering features like news feeds, group chats, announcements and direct messaging. Plus, read receipts ensure recipients read messages, and employee sentiment tracking helps managers identify potential issues.
Effortless Employee Management: 7shifts offers everything you need to manage your team effectively. Create and maintain employee profiles with ease while ensuring compliance with labor regulations. Features include self-service profiles, certification reminders, task management and even employee mood tracking.
Robust Mobile App: The 7shifts mobile app is a user favorite, with a 4.8 rating on the Apple Store and a 4.5 rating on Google Play. It includes features like geofencing, time tracking, shift swapping, team messaging and customizable notifications to keep everyone informed.
Effortless Schedule Creation: Scheduling is a breeze with 7shifts thanks to tools like AI-powered auto-scheduling, drag-and-drop functionality, conflict identification, skill-based scheduling, and the ability to create and use customizable templates for recurring needs.

Industry Expertise

7shifts simplifies labor management and boosts performance for the restaurant industry. It seamlessly integrates all stages of the employee lifecycle, including training, hiring, paying and retaining. It provides easy-to-use shift scheduling and workforce management solutions to over 15,000 restaurants in North America.

7shifts Reviews

Average customer reviews & user sentiment summary for 7shifts:

1305 reviews

94%

of users would recommend this product

7shifts has a 'excellent' User Satisfaction Rating of 94% when considering 1305 user reviews from 4 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of 7shifts reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Ease of Use: The platform has an Intuitive interface and is simple to navigate, even for non-tech-savvy employees.
Comprehensive Features: 7shifts supports every key employee scheduling requirement in a centralized platform, managing scheduling, time tracking, payroll and employee engagement.
Responsive Customer Support: Users report positive experiences with support in resolving issues and implementing feedback.
Improved Employee Engagement: The platform reduces managerial stress by allowing employees to manage their schedules and trades from phones. This promotes transparency and confidence among employees by allowing real-time schedule and timesheet tracking.
Efficient Team Communication: Users report that 7shifts has significantly improved team collaboration by facilitating easy messaging among staff and management, making shift swaps and updates straightforward.

Cons

Comparatively Expensive: Users find the platform costly for accessing necessary functions, especially on higher-tier plans. It could be more affordable for smaller companies.
Technical Issues: There are reports of occasional slowness and glitches, particularly on mobile devices. After a system update, some functions may change without prior notification.
Limited Customizations: Some features lack flexibility, such as the inability to stack and sort employee shifts on a given day and limited options for dashboard and view customizations.

Researcher's Summary:

My overall experience with 7shifts has been positive. The onboarding process was a breeze, taking just five minutes to set up my shop and begin scheduling. I particularly liked the option to have 7shifts automatically set up my business by uploading an existing Excel schedule. The platform then created departments and employee profiles for me, saving a significant amount of time.

Another feature I found valuable was the customizable manager logbook. It allowed me to take detailed notes, set up alerts and create reminders for upcoming maintenance activities. Additionally, the mobile app stood out with its unique selfie-based employee punch-in feature, ensuring that the right person was clocking in for their shift.

While 7shifts offers a comprehensive suite of features, there are some drawbacks to consider. One major concern is the cost. Compared to competitors like Homebase, WhenIWork and Sling, 7shifts is more expensive for smaller companies. Another point to note is that payroll management is not included in the paid plans, requiring an additional charge to unlock this feature.

Despite these limitations, 7shifts offers a user-friendly platform with various features designed to streamline employee scheduling, time tracking, communication and employee engagement. Responsive customer support and a focus on employee experience are additional strengths.

Ultimately, whether 7shifts is the right fit depends on your specific needs and budget. For small business owners on a tight budget, the cost may be prohibitive. However, for those seeking a comprehensive, user-centric solution, 7shifts could be a valuable asset.

Key Features

Scheduling: Managers can quickly build staff schedules using drag-and-drop functionality. The system integrates with existing point-of-sale systems to automatically forecast sales and suggest labor needs. Managers can then publish the schedule through the mobile app, allowing staff to view their shifts, request time off and swap shifts.
Time Clocking: Use a mobile time-clocking app, 7punches, to simplify employee attendance tracking and ensure labor law compliance. The app integrates with the scheduling system, allowing only employees with scheduled shifts to clock in. This prevents time theft and ensures accurate timesheets. Managers can also enable optional features like photo verification or location tracking (geofencing) upon clock-in to further confirm employee presence.
Tip Pooling: You can automate tip calculations and payouts. The system integrates with existing scheduling data to ensure accurate tip allocation. Managers can specify how to split tips among staff, and the system handles calculations automatically, eliminating manual errors and saving time. 7shifts also offers secure and cashless tip payouts, replacing the need for cash advances, bank runs and manual tip distribution.
Payroll Management: This integrated solution, specifically designed for US restaurants, centralizes employee onboarding, time clocking, labor law compliance checks and payroll processing. The system automates wage and tip calculations, ensuring accurate and timely employee payments.
Employee Engagement: An engagement dashboard helps monitor key metrics and identify areas for improvement. Managers can automate shift feedback surveys to gather employee insights for coaching and addressing issues. The platform facilitates performance conversations with data and insights, ensuring continuous improvement. The manager logbook bridges communication gaps between shifts by allowing managers to document and share daily updates.

Approach to Common Challenges

Inaccurate Schedules: 7shifts eliminates manual data entry by integrating with existing point-of-sale systems to automatically forecast sales and labor needs. This helps build your schedules on real data, reducing the risk of over or under-staffing.
Difficulty Managing Employee Availability and Time-Off Requests: The mobile app empowers employees to submit availability preferences and request time off directly through their phones. Managers can view all requests in one place and easily adjust schedules accordingly.
Inefficient Communication and Collaboration: It provides Team Chat, a central platform for group chats, announcements and shout-outs. This keeps everyone informed and eliminates the need to juggle multiple communication apps.
Ensuring Labor Law Compliance: 7shifts offers advanced compliance rules for various jurisdictions, helping managers stay up-to-date with labor regulations concerning overtime, breaks and Fair Workweek schedules. The system also tracks clock-in/out times to identify potential compliance issues.
Time Theft and Payroll Errors: The 7punches time clocking app integrates with scheduling to ensure only employees assigned to a shift can clock in. Optional features like photo verification and geofencing further prevent time theft and ensure accurate timesheets for payroll processing.

Cost of Ownership

Frequently asked questions regarding 7Shifts pricing include:

Q: Is the 7shifts mobile app free?

A: Yes, the 7shifts mobile app is included in the free pricing plan. You can schedule up to 30 employees in one location remotely at no cost. It supports schedule creation, time tracking and calendar integration.

Q: What are 7shifts paid pricing plans?

A: 7shifts pricing plans are as follows:

Entrée: Charges $34.99 monthly per location to manage up to 30 employees. Along with free features, it offers timesheet templates, labor budgeting tools and reporting.
The Works: Charges $79.99 monthly per location to manage unlimited employees and schedules. It includes compliance management tools, a manager logbook, labor forecasting and shift feedback.
Gourmet: Charges $135 monthly per location to manage unlimited employees. This plan offers task management, auto-scheduling and operational planning tools.

You get a 14-day trial period for all the paid pricing plans.

Q: Are there any hidden costs associated with 7shifts?

A: No, 7shifts promotes transparency by not having hidden fees in its plans. It offers free integration with popular POS systems like Clover, Square and more. However, you should note that its native payroll management solution requires additional costs on top of its paid plan. It costs $39.99 monthly per location, plus $6 for each employee.

Limitations

At the time of this review, these are the limitations according to user feedback:

Comparatively more expensive than its competitors.
It doesn’t support unlimited employees in its starter plans.
Limited dashboard customizations.

Demo Resources

Help Center: It provides a detailed knowledge base containing guides, product tours, FAQs and troubleshooting for scheduling, time tracking, payroll and tip pooling.
Partner API: The vendor offers easy access to the platform’s API documentation and includes guides on how to design custom connections with third-party software.

FAQs

Frequently asked questions regarding 7Shifts include:

Q: Is 7shifts easy to use?

A: Yes, 7shifts is known for its user-friendly interface. The platform is intuitive and easy to navigate, even for users with limited technical experience. A guided onboarding process helps you set up your account and start scheduling quickly.

Q: How much does 7shifts cost?

A: 7shifts offers various paid plans with different pricing structures. There's also a free plan with limited functionality. The cost depends on the number of employees you need to schedule and the features you require. Some essential features, like payroll processing, are only available in higher-tier plans, which can be more expensive for smaller businesses.

Q: Is 7shifts secure?

A: Yes, 7shifts takes security seriously. The platform uses industry-standard security measures to protect your data, including employee information and financial details. It also offers features like secure mobile app access and selfie-based employee punch-in for added security.