DeskTime Reviews & Pricing

by Desktime | Founded 2004, Riga, Latvia

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What is DeskTime?

Industry Specialties: Serves all industries

DeskTime is a comprehensive time tracking software designed to enhance productivity by monitoring work hours, managing tasks, and analyzing employee performance. It is particularly beneficial for industries such as IT, marketing, and remote work environments where time management is crucial. The software offers unique features like automatic time tracking, project tracking, and detailed productivity reports, which help businesses optimize their workflow and resource allocation. Users appreciate its intuitive interface and the ability to categorize activities as productive or unproductive, providing valuable insights into work habits. DeskTime stands out with its offline time tracking and private time options, ensuring flexibility and privacy. Pricing is typically based on a per-user, per-month model, but specific rates can vary, so contacting SelectHub for a tailored quote is advisable. Compared to similar products, DeskTime is praised for its ease of use and robust analytics, making it a preferred choice for efficient time management.

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User Sentiment

Based on 230 reviews:

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DeskTime Pricing

Based on our most recent analysis, DeskTime pricing starts at $7 (Monthly, Freemium).

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Starting From: $7
Pricing Model: Monthly, Freemium
Free Trial: Yes, Request for Free

Training Resources

DeskTime is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for DeskTime:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

DeskTime Benefits and Insights

Why use DeskTime?

Key differentiators & advantages of DeskTime

Enhanced Productivity: DeskTime provides insights into how time is spent, allowing users to identify and eliminate distractions, leading to more focused work sessions.
Accurate Time Tracking: Automatically tracks time spent on tasks and projects, ensuring precise billing and payroll calculations without manual entry errors.
Improved Work-Life Balance: By analyzing work patterns, DeskTime helps users recognize when they are overworking, encouraging healthier work habits and breaks.
Data-Driven Decision Making: Offers detailed reports and analytics that empower managers to make informed decisions about resource allocation and project timelines.
Increased Accountability: Provides transparency in work processes, fostering a culture of accountability and trust among team members.
Streamlined Project Management: Integrates with project management tools to provide a comprehensive view of project progress and team performance.
Cost Efficiency: By optimizing time management, DeskTime helps businesses reduce unnecessary overtime and improve overall operational efficiency.
Customizable Workflows: Allows users to tailor the software to fit their specific workflow needs, enhancing usability and effectiveness.
Remote Work Optimization: Facilitates effective remote work by tracking productivity and ensuring team members remain engaged and on task, regardless of location.
Employee Well-being Insights: Identifies patterns that may indicate burnout or stress, enabling proactive measures to support employee well-being.
Seamless Integration: Easily integrates with existing tools and platforms, minimizing disruption and maximizing the utility of current systems.
Enhanced Focus with Pomodoro Timer: Incorporates the Pomodoro technique to help users maintain concentration and manage time effectively through structured breaks.
Comprehensive Activity Monitoring: Tracks application and website usage to provide a clear picture of productive versus unproductive time.
Scalable for Growth: Suitable for businesses of all sizes, DeskTime scales with your organization, supporting growth without sacrificing functionality.
Real-Time Collaboration: Facilitates real-time updates and communication, ensuring teams stay aligned and informed throughout project lifecycles.

Industry Expertise

DeskTime is particularly well-suited for businesses with remote or hybrid workforces, as it provides tools for managing and analyzing employee productivity. It's also a good fit for companies that need to track billable hours or manage projects effectively.

DeskTime Reviews

Based on our most recent analysis, DeskTime reviews indicate a 'great' User Satisfaction Rating of 89% based on 230 user reviews from 1 recognized software review sites.

230 reviews

89%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of DeskTime reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Automatic Time Tracking: DeskTime excels at automatically tracking work hours, freeing you from manual input and providing an accurate record of employee time use.
Project and Task Tracking: The software allows you to assign time spent to specific projects and tasks, giving you valuable insights into project progress and resource allocation.
Productivity Analysis: DeskTime analyzes how time is used, identifying productive and unproductive patterns, which can help you optimize workflows and improve overall team efficiency.
Detailed Reporting: Generate comprehensive reports on employee time use, project progress, and productivity trends, enabling data-driven decision-making and performance evaluations.

Cons

Limited Customization: Users have reported limited options for customizing DeskTime's features to align with their specific workflow preferences.
Basic Functionality: Compared to other time tracking tools, DeskTime may lack some advanced features that certain businesses require for more complex project management or team collaboration.
Idle Time Concerns: The accuracy of DeskTime's idle time detection has been questioned by some users, potentially leading to inaccurate productivity reports.
Team Management Shortcomings: DeskTime's team management capabilities are considered limited, which might not be suitable for businesses with extensive team-based workflows.

Researcher's Summary:

Is DeskTime worth your time? User reviews from the past year paint a generally positive picture of DeskTime, particularly for its ease of use and accurate time tracking. Users appreciate the straightforward interface, finding it easy to navigate and understand, even for those who are new to time tracking software. This simplicity is often cited as a key differentiator compared to more complex tools, making it a favorite among smaller teams and individuals who prioritize a low learning curve.

However, this simplicity comes at a cost, as some users find the customization options limiting, especially when compared to competitors with more advanced features. While DeskTime excels at basic time tracking and reporting, it may fall short for larger organizations or those requiring in-depth analytics or team management functionalities. For example, the idle time detection, while generally accurate, has been flagged by some as potentially missing nuances in work patterns, which could be a drawback for businesses heavily reliant on precise activity monitoring.

Overall, DeskTime emerges as a solid choice for individuals and small to medium-sized businesses seeking a user-friendly and reliable time tracking solution without the bells and whistles of more complex software. Its strength lies in its simplicity and accuracy in core time tracking features, making it a valuable tool for boosting productivity and streamlining workflow, but its lack of advanced features might not suit users with more specialized needs.

Key Features

Time Tracking: Employee activities are monitored, using URL, App and document tracking to see where and how they spend their time.
Project Tracking: Individual projects can be created and monitored. Employees can be assigned, and cost can be calculated based on productivity tracking.
Offline Tracking: If employees are out of service or working on business-related tasks away from a device, they can log these activities post hoc.
Screenshots: Automatically generate screenshots of an employee’s monitor to ensure they are staying on task and avoiding suspicious activities. Rate of screenshot taking can vary from employee to employee, letting managers keep a closer eye on less productive workers.
Pomodoro Tracker: It can remind workers to track breaks every 52, 60 or 90 minutes, following the Pomodoro Technique for employee productivity.
Private Time: It allows workers to turn off activity monitoring for brief periods to work on personal tasks in privacy.
Schedule Building and Absence Tracking: Managers can design worker shift schedules, using input from the workers on their preferred shifts. Employees can request time off in-app, and managers can review alternative labor availability in a centralized interface. They can review all employees’ absences from the absence calendar.
Reporting: It creates custom reports using a variety of filters to demonstrate how workers are using their time. These reports can be shared or exported as a CSV file.

Suite Support

DeskTime offers the following avenues for technical support:

Email: Customers can email [email protected] for support.

Phone: DeskTime does not offer phone support.

Training: The FAQ section on the vendor’s website hosts more than 100 posts walking through the platform’s features and functions. It also offers a YouTube channel discussing various aspects of productivity tracking. Customers can request in-person training on the vendor’s website.

Tickets: Support tickets can be submitted through the vendor’s website. The form requests a name, email and message.