Cx360 Reviews & Pricing

by Core Solutions | Founded 1999, King of Prussia, PA

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Overview Pricing Benefits Reviews Features

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What is Cx360?

Industry Specialties: Serves medical industries

Cx360 is an integrated cloud-based platform for organizations that provide support for developmental disabilities, mental health and substance abuse services. It also provides county and state governments with a single workspace to manage their human and health services needs. It maximizes security, flexibility and scalability to improve outcomes, reduce costs and increase access between payers, consumers and providers.

It has a consumer-centric interface that simplifies the HHS experience from end-to-end, delivering excellent care coordination, improving consumer engagement and streamlining the reimbursement process. It permits providers to improve throughput by checking the availability of employee resources and communicating seamlessly with patients.

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Cx360 Pricing

Based on our most recent analysis, Cx360 pricing starts at $50 (Per User, Monthly).

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Starting From: $50
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Cx360 is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Cx360:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Cx360 Benefits and Insights

Why use Cx360?

Key differentiators & advantages of Cx360

Intuitive User Design: Cx360 has an intuitive user design that centralizes medical and clinical workflows.
Interactive Templates: Included templates are highly configurable and can be used for diagnosis, assessments, treatment planning and more.
Provider Adoption: Cx360 can increase provider adoption and has various features such as integrated eRx and eLab, leading to increased user satisfaction.
Reduced Administrative Burden: Use of Cx360 reduces administrative burdens by providing support for medical and clinical documentation.
Consumer Engagement: With its mobile application for Android and iOS, it can lead to increases in consumer compliance and engagement.
Reduced Processes: With the help of automated medical and clinical alerts, it reduces the added burden of duplicate data entries and further processing.
Outcome Reporting: It has various features, such as ledger integration that increase the ease of reporting outcomes.
Increased Client Engagement: It has a secure client portal that can help increase client engagement, preparedness and customer satisfaction.
Visibility: It has features like configurable and guided data entry workflows that provide end-to-end visibility of patient data, eliminating process bottlenecks.

Industry Expertise

Cx360 is offered as a SaaS (software as a service), which requires a one-time cost per organization to deploy and an additional one-time cost for ongoing support and use of the application. Implementation includes capabilities like lab connections, public health agency support and immunization reports. It enables the simplification and automation of the intake and registration processes.

Synopsis of User Ratings and Reviews

Based on an aggregate of Cx360 reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy Client Search: Cx360 enables efficient client searches using names, date of birth, or Social Security numbers.
Comprehensive Tab Options: Users appreciate the variety of tab options available for comprehensive information recording.

Cons

Support Response Time: Users have reported that Cx360's customer support can be slow to respond to inquiries.
Steep Learning Curve: The software's extensive functionality can be challenging for new users to learn effectively.

Researcher's Summary:

Does Cx360 give you a full 360-degree view of your patients' needs? Cx360 EHR generally receives positive reviews for its comprehensive features tailored to behavioral health and human services. Users praise its customizable workflows, robust reporting capabilities, and integrated billing system. The platform's user interface is frequently lauded as intuitive, making it easy for new users to get up to speed. For example, one user, a care coordinator, highlighted the ease of searching for clients. However, this same user found it challenging to navigate and locate client information, stating the facesheet lacked sufficient detail. This suggests that while the platform excels in some areas, certain aspects might require improvement for a truly seamless user experience. Overall, Cx360 EHR appears well-suited for organizations in the behavioral health sector seeking a user-friendly platform with comprehensive features.

Key Features

Call Center Management: Cx360 supports workflow-driven call center management, increasing throughput and client satisfaction.
Client Registration: It supports flexible client registration to reduce manual entry of patient information.
Appointment Scheduling: It supports criteria based appointment scheduling for maximum resource availability.
Referral Management: With Cx360, users have access to integrated referral management.
Verification: It allows for automated eligibility verification, reducing duplication of patient data.
Benefits Management: It supports comprehensive benefit management for increases in service visit continuity.
Decision Reports: Cx360 supports integrated medical and clinical decision support like ICD-9, DSM-IV and Wiley.
Pre-Configured Workflows: It has pre-made workflows such as CMS 1500, 837, UB04 and more to file claims.
Analytics: It has a fully customized reimbursement analytics platform to improve care continuity and ease of reporting outcomes.
Data Management: It has a business rules engine and integrated master data management for enhanced system integration.