CPSI Reviews & Pricing

by CPSI | Founded 1979, Mobile, AL

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What is CPSI?

Industry Specialties: Healthcare

CPSI offers an adaptable electronic health record (EHR) solution tailored for rural and community hospitals, as well as acute care centers. The robust system provides a comprehensive range of features including patient record management, customizable workflows, reporting tools, and patient engagement capabilities. Its intuitive interface and comprehensive features make it a valuable tool for healthcare providers seeking to enhance patient care, streamline financial processes, and improve operational efficiency. CPSI is particularly well-suited for rural and community hospitals, clinics, and post-acute care facilities due to its focus on these settings' unique needs and workflows. Key benefits include enhanced patient care through efficient record management and care coordination, optimized revenue cycle management, and improved financial performance. Some popular features include customizable workflows, robust patient record management, a HFMA peer-reviewed suite of revenue cycle management products, and detailed reporting and analytics. User experiences highlight the system's user-friendly charting system, which simplifies patient information documentation. For current pricing details, it is recommended to contact SelectHub for a personalized quote based on your specific requirements.

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#70

CPSI is ranked #70 in the EHR Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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CPSI Pricing

Based on our most recent analysis, CPSI pricing starts in the range of $10 - $100.

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Starting From: Undisclosed
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

CPSI is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for CPSI:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

CPSI Benefits and Insights

Why use CPSI?

Key differentiators & advantages of CPSI

Reduce Workloads: Customized workflows, automated functionalities and outsourced services reduce physician and staff workloads while allowing practitioners to focus on patient treatment.
Improve Patient Outcomes: Real-time access to records across healthcare disciplines, engagement tools promoting active patient participation and medication interaction alerts lead to improved treatment outcomes.
Increase Patient Engagement: Computer and mobile access to complete medical histories, treatment plans and educational materials encourage patients to get involved in day-to-day health improvement. Telehealth functionality, such as virtual visits and secure messaging, allows physicians to interact with patients more frequently.
Optimize Revenue: RCM and medical coding modules and services empower clinics and healthcare systems to accurately manage billing, payroll, claims submissions and more. Monitoring all financial aspects of an organization results in maximized revenue streams.
Minimize Errors: Increase productivity and financial gain by getting it right the first time. Medical coding software, IT support and intuitive documentation allow healthcare providers and staff to streamline workflows while reducing errors on the first pass.

Industry Expertise

Provides healthcare software focused on acute and ambulatory care, post-acute care and senior living, patient engagement and medical coding. They offer services for staffing, RCM and IT. Serves medical industries of all sizes.

Synopsis of User Ratings and Reviews

Based on an aggregate of CPSI reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Comprehensive Features: CPSI EHR is lauded for its wide array of features, covering many needs such as patient data management, billing processes, and generating reports.
Customization Options: Users can tailor the system to their particular requirements, although this may require time and technical know-how.
System Reliability: CPSI EHR is generally considered dependable with minimal downtime, ensuring consistent access for users.

Cons

Dated Interface: Users have reported that the interface feels outdated compared to modern EHR systems, leading to a steeper learning curve.
Cumbersome Functionality: While feature-rich, some tasks within the system can be unnecessarily complex, requiring multiple steps for simple actions.
Inconsistent Customer Support: Experiences with customer support have been mixed, with some users experiencing delays or unsatisfactory resolutions.
Limited Customization: Although CPSI EHR offers customization, some users find the process to be inflexible and difficult to navigate.
Occasional Performance Issues: While generally reliable, the system has been reported to experience occasional slowdowns and downtime, impacting workflow efficiency.

Researcher's Summary:

Is CPSI precisely the right EHR solution, or does it miss the mark? User reviews from the last year suggest a mixed bag. While CPSI is generally acknowledged for its comprehensive features, particularly in catering to the complex needs of healthcare providers with its robust patient management, billing, and reporting tools, it's not without its shortcomings. A recurring gripe among users is the system's outdated interface, which, like a clunky old machine, can be difficult to navigate and slows down workflows. Imagine an air traffic controller struggling with a radar system from the 1980s – the information is there, but accessing it efficiently becomes a challenge. This is a significant drawback compared to more modern and intuitive EHR systems available. Although CPSI offers customization options, users report that this process is often frustratingly complex, often demanding a level of technical expertise that many practices lack. It's like having a toolbox full of specialized tools but needing an engineering degree to figure out how to use them. This complexity can lead to increased costs and delays in implementation. On a positive note, users appreciate CPSI's strong integration capabilities with other healthcare software and systems. This seamless interoperability ensures a smoother flow of information, much like a well-coordinated relay team passing the baton effortlessly. In conclusion, CPSI, with its comprehensive features, might be a good fit for larger healthcare institutions with the technical resources to navigate its complexities and customize the system according to their needs. However, smaller practices or those prioritizing user-friendliness and a more intuitive experience might find more suitable options elsewhere.

Key Features

Evident

Thrive is Evident’s EHR solution designed to assist in acute and ambulatory care for rural and community-based hospitals and clinics.

Notes: View and edit patient information and clinical data in one place. Add diagnostic and therapeutic notes directly to patient charts.
Documentation Templates: Automate medical histories with templates that aggregate patient information across visits and caregivers to provide a complete overview of patient status, medications, lab results and more.
Customizable Workflows: Combine modules or use them individually to create custom workflows based on needs. Couple financing and charting capabilities to streamline billing processes.
Patient Status and Alerts: View patient statuses at a care facility. Receive treatment notifications and emergency alerts when immediate attention is required.
Secure Messaging: Communicate with patients and other healthcare professionals using secure, HIPAA-compliant messaging functionality.
MyCareCorner: Provide patients with a healthcare portal to view medical records and upload personal health information. Accessible from mobile devices and computers, patients can take an active role in health matters from anywhere.
Talk With Your Doc: Deliver at-a-distance patient care using telehealth functions. Conduct video visits, share documents and diagnose patients remotely to treat individuals who are unable or unwilling to travel to a physical location.

American HealthTech

Comprehensive EHR suite covering care management, financial and enterprise management, and RCM for post-acute and senior living facilities.

Care Management EHR

Smart Charting: Complete patient documentation electronically at the point of care. Share patient charts and notes throughout the system and access them from anywhere.
Order Administration: Provide caregivers with on-site eMAR and eTAR tracking and recording. Ensure up-to-date medication and treatment plans to avoid errors.
E-Prescribing: Digitally fill prescriptions for medication and controlled substances. Check drug interactions and follow sign-off processes to avoid errors or potentially harmful combinations.
Quality Assurance: Access real-time data from all aspects of a healthcare organization’s operations to drive informed decisions.
Therapy Tracking: Track and report on therapy services rendered. Ensure proper billing for therapy appointments through integration with an RCM module.
Supply Tracking: Import data and integrate with financial and enterprise management systems to streamline tracking and billing for supplies used for resident care.
Clinical Decision Support (CDS): Keep clinicians and staff well informed of individual patient information to empower healthcare decision making. Filter and automate functionality to showcase specific data at the correct time.

Financial and Enterprise Management

General Ledger: Monitor accounts payable and receivable to accurately track incoming and outgoing cash flow. Customize formatting for financial statements, such as creating mini statements to reflect treatment at an individual department or specific services provided.
Trust Funds: View individual patient trust accounts separately from overall billing information. Check balances and interest accrued on accounts against patient statements.
Enterprise Management:
- Compliance Center: Communicate across an entire healthcare system to provide up-to-date regulations, priorities, policies and admittances to all staff members and physicians. Disseminate facility changes.
- Corporate Office: Control financial aspects of a multi-facility healthcare provider in one place. Consolidate financial statements, accounts receivable, cash receipts and more to facilitate an all-encompassing financial overview.

Get Real Health

HITECH-compliant patient engagement system for healthcare practices.

InstantPHR:
- File Access: Allow patients to access, download and share personal health records.
- Educational Materials: Provide patients with instant access to educational information regarding treatments, conditions, medications and more.
- Patient Reminders: Patients can set reminders and receive notifications for a variety of care options, including upcoming appointments, taking medications and executing preventative health plans.
- Progress Graphs: Offer graphs and charts to patients to provide a snapshot overview of treatment progress and health management.
- Integratable Devices: Encourage patients to sync wearable and home health devices to the platform. View results and provide feedback on patient vitals and activity.
CHBase:
- Interfaces: Utilize standard industry interfaces to integrate EMR and HIE systems into the platform.
- Analytics: Aggregate patient information to create in-depth analytics reports. Make informed decisions based on real-time data.
- API: Access specific functionality APIs to embed capabilities directly into existing websites and applications.
- Auto-Reconciliation: Automatically reconcile duplicate information to ensure accurate patient health data.

TruCode

Medical coding software.

Research Pane: Reduce errors by pulling up a research pane during coding to view rules and guidelines. Avoid switching between windows or programs with an all-in-one coding and reference platform.
Edit Prompts: Receive alerts when medical codes contain errors and require edits. Address faulty medical codes before they are sent for claim reimbursement.
Grouper: Enter codes into a grouper to automatically create DRG reports for insurance claims.
Encoder Essentials: Pick and choose functionalities to embed directly into existing applications, such as CAC, CDI and audit systems.

TruBridge

Healthcare and financial services and products.

Hospital Workforce Staffing: Outsource staffing processes to minimize fluctuation struggles. Receive support in a variety of ways to reduce required staff or offset lack of staff, including:
- Interim Staffing.
- Accounts Receivable Management.
- Early Out.
- Insurance Follow-up.
- Medical Coding.
- Contract Management.
Efficiency: Maximize a healthcare organization’s efficiency with products and services designed to ease the burden of everyday operations, such as:
- Clinical Documentation Improvement Consulting.
- Revenue Cycle Consulting.
- Reporting and Data Mining.
- Deposit Bank Reconciliation.
- Business Intelligence Dashboard.
IT: Receive consulting on security and risk assessment to minimize data breaches associated with digital healthcare. Strengthen electronic privacy with:
- Backup and Recovery.
- Cloud Hosting.
- IT Consulting.
- Systems Management.

Shared Features

nTrust: Limit upfront costs by paying a percentage of collections instead of implementation and subscription fees. Receive updates and future innovations at no additional cost.
3R Management Suite: Integrate scheduling, payroll, attendance and more to compare labor costs with profits. Leverage recruiting capabilities to entice new employees; provide existing employees access to schedules, benefits and qualifications information from anywhere.
RCM: Handle revenue cycle management processes directly within platforms or outsource needs to optimize returns.

Limitations

At the time of this review, these are the limitations for the company’s EHRs according to user feedback:

Difficult to navigate.
Outdated UIs.

Suite Support

Email: See below for product-specific options.

Evident: This information is not available.
American HealthTech: This information is not available.
Get Real Health: This information is not available.
TruCode: [email protected].
TruBridge: This information is not available.

Phone: See below for product-specific options.

Evident: This information is not available.
American HealthTech: (800) 489-4248.
Get Real Health: This information is not available.
TruCode: (888) 647-4440, ext. 2.
TruBridge: (877) 543-3635 for general support; (877) 543-3324 for product support.

Training: See below for product-specific options.

Evident: The vendor offers personal or comprehensive training to cater to individuals or whole health systems.
American HealthTech: Online materials, such as webinars, a Customer Advisory Council and an annual conference are available for training purposes.
Get Real Health: This information is not available.
TruCode: This information is not available.
TruBridge: This information is not available.

Tickets: See below for product-specific options.

Evident: This information is not available.
American HealthTech: Submit a support ticket via the MyCPSI customer portal.
Get Real Health: This information is not available.
TruCode: Submit a support ticket via the company’s website.
TruBridge: Submit a support ticket via the vendor’s website or through the Internet Call Management System in the product platform.