Epicor Eclipse Reviews & Pricing

by Epicor Software Corporation | Founded, 1972, Austin, TX

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What is Epicor Eclipse?

Industry Specialties: Electric, PVF, HVAC, Plumbing

Epicor Eclipse is an enterprise resource planning (ERP) software designed for mid-market distributors. It streamlines core operations like inventory management, order fulfillment, and warehouse logistics, providing real-time visibility and control across the supply chain. Its robust features cater to complex distribution needs, including multi-location inventory, advanced pricing rules, and kitting and assembly functionalities. Eclipse's strengths lie in its tight integration between modules, facilitating seamless data flow and eliminating manual work. Users praise its intuitive interface, customizable dashboards, and efficient reporting tools. Compared to similar ERP systems, Eclipse is lauded for its scalability, adaptability to diverse industry requirements, and proactive customer support. Pricing for Eclipse varies based on the specific modules chosen, company size, and implementation needs. It typically follows a tiered subscription model with annual or multi-year contracts. While not the most budget-friendly option, Eclipse's comprehensive functionality and potential for increased efficiency often justify the investment for distributors seeking to optimize their operations and gain a competitive edge.

Pros

Streamlined workflows
Real-time visibility
Scalable & adaptable
Good customer support
Reduces manual work

Cons

High upfront cost
Complex initial setup
Limited customization options
Reporting can be tricky
Integration costs for add-ons

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 140 reviews:

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Epicor Eclipse Pricing

Based on our most recent analysis, Epicor Eclipse pricing starts at $150 (Per User, Monthly).

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Starting From: $150
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

Epicor Eclipse is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Epicor Eclipse:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Epicor Eclipse Benefits and Insights

Why use Epicor Eclipse?

Key differentiators & advantages of Epicor Eclipse

Boost Scalability: Scale from tens to thousands of users as the business expands. Access data or manage warehouses from anywhere with multi-cloud deployment.
Grow Margins: Gain more control over warehouse tasks with the integrated wireless warehouse application. Maximize profit with the product prices recommended by the strategic pricing feature.
Improve Productivity: Delegate work queues and manage warehouse activities. Work remotely with mobile apps. Expedite operation and save time with centralized tasks. Allow employees to focus on the customers and enrich the consumer experience.
Increase Sales: Gain repeat customers by providing competitive customer service. Drive sales with eCommerce and get more customers in and out the door with quick order entry. Close more deals by serving customers in a mobile environment.
Optimize Inventory Management: Track product life cycles, tap into third-party providers for optimal pricing, calculate price points between channels and use inventory insights to align the demand and supply ratio for effective inventory management.Ensure effective inventory management by aligning the demand and supply ratio.
Improve Visibility: Get real-time visibility from forecasting to order fulfillment. Promote better supply chain management with advanced demand forecasting and automated replenishment, ensuring improved visibility.
Manage Warehouse Tasks: Manage warehouse tasks including stock replenishment, putting away the expired items, inventory adjustments, cycle counts and more. It empowers workers with simple tools for problem-solving, which ensures effective warehouse management.
Achieve Higher Customer Satisfaction: Manage long-term contract pricing for loyal customers and create a consistent and seamless consumer experience.
Make Informed Decisions: Stay up-to-date with the changing landscape and make data-driven decisions to remain competitive in the marketplace.

Industry Expertise

Useful for distribution businesses of all sizes. Includes solutions for electrical, plumbing, PVF and HVAC industries.

Epicor Eclipse Reviews

Average customer reviews & user sentiment summary for Epicor Eclipse:

140 reviews

85%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Epicor Eclipse reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Improved Inventory Visibility: Gain real-time insights into stock levels across locations for better management and reduced lead times.
Streamlined Order Management: Simplify order processing from quotes to returns with a centralized platform.
Enhanced Warehouse Efficiency: Optimize operations with barcode scanning, pick-and-pack functionality, and shipping management tools.
Actionable Insights: Make data-driven decisions with comprehensive reporting and analytics dashboards.
Seamless Integration: Eliminate data silos with integration capabilities connecting Eclipse to other enterprise systems.
Scalability and Growth: Accommodate future business expansion with a scalable platform that adapts to changing demands.

Cons

Implementation Complexity: Initial setup and configuration can be complex, requiring significant IT resources and expertise.
Customization Costs: Extensive customization can be expensive, especially for businesses with unique needs.
Steep Learning Curve: The platform has a steep learning curve, requiring user training and ongoing support.
Limited Reporting Flexibility: While reporting capabilities are comprehensive, some users may find them inflexible for specific needs.
Integration Challenges: Integrating with certain third-party applications can be complex and require additional development.

Researcher's Summary:

Epicor Eclipse receives mixed reviews from users, with praise for its comprehensive features and positive impact on business efficiency, but criticism for its complex implementation and steep learning curve. Many users find its real-time inventory visibility and centralized order management particularly valuable, enabling them to optimize stock levels, streamline operations, and improve customer service. One user noted, “Inventory management has become much more efficient, and we've seen a significant reduction in lead times.” Others appreciate its reporting and analytics capabilities, highlighting actionable insights for data-driven decision-making. However, some users find initial set-up and configuration demanding, requiring significant IT resources and expertise. This complexity, coupled with the platform’s steep learning curve, can lead to frustration and hinder adoption. Additionally, while customization options are available, they can be costly and time-consuming, making them less appealing for smaller businesses or those with limited budgets. When compared to similar products like NetSuite and Microsoft Dynamics 365, Epicor Eclipse often stands out for its industry-specific functionalities and focus on distribution needs. One user commented, "Compared to NetSuite, Eclipse offers a more robust warehouse management system and better support for our specific industry requirements." However, these strengths come at the cost of ease of use and implementation simplicity, making it a less attractive option for businesses seeking a more user-friendly solution. Ultimately, user experience with Epicor Eclipse depends on individual needs and priorities. Those seeking a comprehensive and industry-specific solution with strong inventory management capabilities are likely to find it valuable, despite its implementation challenges. However, businesses requiring a more user-friendly and readily deployable system may find alternatives like NetSuite or Microsoft Dynamics 365 to be a better fit.

Key Features

Customer Relationship Management: Access customer data from a mobile device, manage contacts, loyalty programs and more with an intuitive interface.
Supply Chain Management: Manage discontinued inventory and the supply chain from forecasting to fulfillment.
Job Management: Handle quotes, orders, returns and progress billings. Quickly find product information using the mobile barcode reader or iBeacon. Build, manage and submit bids to the system for anywhere in the showroom.
Integration: Integrate with other in-house applications, internet content, websites and third parties with API capabilities.
Use System-Wide Business Management: Reduce supply chain costs, increase sales and improve customer service with in-built best practices for distribution operations.
Control Warehouse Process: Manage warehouse tasks including stock replenishment, putting away expired items, inventory adjustments, cycle counts and more. Empower workers with simple tools for problem-solving and ensure effective warehouse management. Manage activities such as picking, receiving, inventory adjustments, put-away and cycle counts. Give users the freedom to access these features anywhere, anytime. Use with Android devices.
Data Analytics: Collaborate data analytics with the base modules for interactive dashboards and visual analytics. Eliminate the need for tedious and error-prone manual reporting processes with automation.
Deployment: Install the system on-premise and take control over the infrastructure or host on the cloud. Access key business processes like CRM, order management, inventory management, business intelligence and more with mobile devices and cloud-based solutions.
Freight Audit Queue: Minimize logistical expenses by preventing overbilling and other financial problems. Optimize paths, identify opportunities, review patterns with IT and human analytics. Automate processes and simplify logical operations.
Procurement Management: Create a model based on the plan and make modifications based on further analysis. Manage more resources and make them available at the right time. Reduce cost and enhance transparency and efficiency.
Demand Forecasting: Improve inventory management and optimize production planning by gaining real-time data with IoT sensors.Enhance data accessibility across the supply chain and boost collaboration between departments with accurate forecasts.
Deployment: Install the system on-premise and take control over the infrastructure or host on the cloud. Access key business processes like CRM, order management, inventory management, business intelligence and more with mobile devices and cloud-based solutions.

Approach to Common Challenges

Inventory Visibility and Control: Epicor Eclipse provides real-time inventory visibility across all locations, enabling optimized stock levels, reduced lead times, and improved delivery performance.
Order Management Complexity: Streamline order processing with a centralized platform for managing quotes, orders, shipments, and returns. Automate tasks and workflows for improved efficiency and accuracy.
Warehouse Management Inefficiencies: Optimize warehouse operations with features like barcode scanning, pick-and-pack functionality, and integrated shipping management tools for faster order fulfillment and reduced costs.
Limited Reporting and Analytics: Gain actionable insights with comprehensive reporting and analytics dashboards that track key performance indicators, identify trends, and support data-driven decisions.
Integration Challenges: Eliminate siloed data with seamless integration capabilities that connect Epicor Eclipse to other enterprise systems, including ERP, CRM, and WMS solutions.
Scalability and Growth: Accommodate future business growth with a scalable platform that can adapt to changing demands and support expansion into new markets.

Cost Of Ownership

Frequently asked questions regarding Epicor Eclipse pricing include:

Q: What are the main factors influencing the cost of Epicor Eclipse?
A: The primary cost drivers are the number of users, modules selected, implementation complexity, customization requirements, and cloud vs. on-premise deployment. Additionally, ongoing maintenance and support fees affect the total cost of ownership.
Q: What is the average cost per user for Epicor Eclipse?
A: While exact pricing varies, the average cost per user ranges from $120 to $200 per month. This includes access to core ERP functionalities. Additional modules and advanced features can significantly increase the cost per user.
Q: How does Epicor Eclipse compare in cost to other ERP solutions?
A: Epicor Eclipse generally falls within the mid-range pricing category of ERP systems. It's more affordable than high-end options but typically costs more than basic entry-level solutions. Ultimately, the cost competitiveness depends on the specific needs and size of your business.

Demo Resources

Resources that provide Epicor Eclipse demo insights include:

Interactive Product Tour: Explore the features and functionalities of the platform through an interactive online tour, allowing you to navigate through different modules and see how they work in a simulated environment.
Live Webinars: Attend industry-specific or product-focused webinars hosted by Epicor experts to gain firsthand experience and ask questions in real-time.
Case Studies: Learn from successful customer implementations through detailed case studies that showcase the benefits achieved by businesses similar to yours.
Free Trial: Experience the software firsthand with a free trial, providing access to core features and enabling you to test its functionality within your specific business context.
On-Demand Demos: Watch pre-recorded demos that highlight key functionalities and address specific industry needs, offering a convenient option for self-paced learning.

Limitations

At the time of this review, these are the limitations according to user feedback:

Outdated training material.
Creating reports is difficult.
Challenging switch between windows and screens.
Old RF equipment.
Changing logs doesn’t show all the receiving activity.
Confusing instructions.

Suite Support

Email:No information available.

Phone:(800) 999-1809

Training:Get flexible learning with on-the-job training at the Learning Center.

Tickets:Submit tickets at the customer support portal.

FAQ

Frequently asked questions regarding Epicor Eclipse include:

Q: What level of IT expertise is required to implement Epicor Eclipse?
A: While basic IT knowledge is beneficial, Epicor offers comprehensive implementation services and support, ensuring a smooth rollout even for businesses with limited technical resources.
Q: How customizable is Epicor Eclipse to specific industry needs?
A: Epicor Eclipse features pre-built industry configurations and offers extensive customization options through add-ons and partner solutions, enabling businesses to tailor the platform to their unique requirements.
Q: How does Epicor Eclipse integrate with other business software?
A: Epicor Eclipse boasts robust integration capabilities, connecting seamlessly with popular ERP, CRM, and WMS solutions. Open APIs further enhance integration flexibility.
Q: What is the typical timeframe for implementing Epicor Eclipse?
A: The implementation timeframe varies depending on the complexity of the project, the number of users, and the level of customization required. However, a basic implementation can be completed within several months.
Q: What support options does Epicor offer for Epicor Eclipse users?
A: Epicor provides comprehensive support services, including online resources, phone support, and on-site assistance. Users can also access a dedicated customer portal for knowledge base articles, troubleshooting guides, and community forums.
Q: How does Epicor ensure the security of data stored in Epicor Eclipse?
A: Epicor implements multi-layered security measures to protect sensitive data, including user authentication, role-based access controls, and data encryption. The platform also adheres to strict industry security standards and compliance regulations.